How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORETim's Quality Car Care
New Orleans, LA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #39Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 4.9★ from 617 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Tim's Quality Car Care for 8 kinds of job.
Tim's Quality Car Care for oil change
Clear ✕All 64 Google reviews tagged “Oil change” · showing 40
Communicative, honest and professional
The hype is true people! I have been to many shops around the city and always felt like I was getting ripped off or couldn’t trust what they told me. The team at Tim’s immediately put me at ease and took the time to answer my questions and explain the work to me. They went above and beyond to find a creative fix to…
A reliable place to bring your car. I moved back to Nola recently and I was relieved to see Tim's is still open. Their customer service is unbeatable.
Great place. Quick service. Diagnostics reports are easy to understand. Friendly team with strong technical communication skills. Highly suggest!
These guys are excellent. I just feel so confident every time they fix my car, they just know engines. I replaced a battery thru auto zone which was such a mistake. It caused problems with my key fob. In Monday, Tim’s replaced that awful battery and calibrated it and now everything is working fine.
Quality auto shop! Transparent with what was going on with my car and feel like I can give them a call or take my car into them whenever I am having an issue with my car. Highly recommend!
I've dropped off friends here for years to pick up their vehicles after getting serviced. They have all raved about Tim's. I was in the market for a used car and took one for an inspection. Tim was extremely knowledgeable and gave me good, solid info including some recommendations on makes and models he would…
They were great to work with and trustworthy. Brought one car in and once they realized a dealership was the only place able to service the specific need (something to do with programming the computer), they did not even charge for the diagnostic. Brought another car for routine maintenance and loved how you could…
Very friendly people and good service. They always send me thank you cards after I get my car serviced.
Tim’s Quality Car Care is the best! Thank you for the fast, quality repairs. I’ll definitely keep coming back.
I recently had my vehicle serviced at Tims Quality Car Care, and I couldn’t be happier with the experience! From start to finish, the team was professional, friendly, and incredibly knowledgeable. They took the time to explain everything clearly and made sure I understood the work that needed to be done. The…
I've had three services with Tim's and they always go above and beyond. As someone who knows next to nothing about cars, they always make sure I understand what is needed and why. Additionally, they are honest in letting me know what services I can wait on or aren't necessary at the moment, which is great for my…
Very happy first time customer with Tim’s team! Great crew and very thorough professional work. Explained everything they found and detailed the work done on the invoice. I’ll be back in the spring!
Great people! Easy to talk to. Helped me prioritize the repairs needed to my truck and they didn’t shame me for not getting everything done sooner. (Also, they gave me some gourds as a gift! Can’t beat that!)
Allays conscious of our budget, they spread out repairs with a concentration on safety and long term care of the vehicle
Outstanding service. Exceptional experience by all technicians. Highest recommendation.
We have been going to Tim's for 20+ yrs. Never had a problem. Always courteous, professional and friendly service. Would recommend with highest praise! Jeff & Linda Green Metairie
Everyone I encountered at Tim’s from start to finish was super easy, fair, responsive, friendly - I’d been avoiding getting my car worked on for weeks because everywhere else was not like that. What a gem! I’ll be going here from now on :).
My experience at Tim’s was excellent in every way possible. Brian, the Service Adviser, went through item by item of the numerous issues revealed by the Digital Vehicle Inspection of my 2004 Toyota Pre Runner that has 213, 920 miles. He assisted me with prioritizing the issues and working out a plan to address them.…
Very professional,quick response. They did a really good job servicing my truck. Will definitely go back
I have been a Customer of Tim for 30 plus years (original Salcedo st site) the owners take excellent care of my vehicle's . I have had probably 6 cars over this period of time and they keep all in excellent running condition. AT one time I traveled a lot and they always inspected my cars keeping in mind that I…
It's never fun to have to bring your car in to be serviced but Brian at Tim's Quality Car Care made it as pleasant as possible. He listened to all of my concerns. They provided me with an online list of all of my car's issues, rating them from urgent to non-urgent. After going over all of them individually I was…
Great personalized service with reasonable recommendations on keeping your automobile in working order.
Tim’s consistently offers the best experience I have ever had dealing with car repairs. The staff and technicians there were great with communicating the issues for repair and prioritizing what needed to be done. It was easy to set up an appointment online, and the time frame for the repair was very convenient as…
Incredibly friendly & honest people. The work was completed on time & was less than quoted!
Nick is great. He went over the truck and what it needed with me. He worked with me on making adjustments that I needed because of budget. They got it back to me when they said it would be available. I am very satisfied and will tell my friends.
Tim's Quality is - quality, reliable, personable - including flexible scheduling, good communication, good drop-off and check-in system - all at a very fair price. Tim Sullivan
I have been using Tim's Quality Care services since about 2018. What I like most about their service is their professionalism. They are upfront with the repairs that your car requires. I am never concerned about being taken advantage of or pushed towards repairs I don't need. It's 2024 and I am still extremely pleased with their services:)
Great work and customer service! The best auto service that I've ever experienced!
Always excellent service. Also, the place is so clean unlike many auto service centers. Their computer inspection provides a written report which is helpful. Staff has been there for years.
Great customer service experience!
Tim's is the best!!! I've been bringing my cars to them for years. They're always very professional and customer satisfaction is their main goal.
Always courteous. Sends you a digital inspection including points passed, points non urgent and points urgent. Willing to explain all needed repairs and options. Family owned
Outstanding service. Best experience I’ve ever had with a auto repair. The Digital Inspection Report documented what services were performed and clearly communicated issues that needed addressed. The staff did a great job communicating the scope of repair needed and talked me through options of what they recommended…
Very helpful, quick diagnostic of road safety concerns for my 2ns gen Toyota prius with ~190k miles on it. Fixed key issues and gave a full list of recommended preventative maintenance.
Great experience!! They sent a comprehensive report on the condition of my car just a few hours after I dropped it off, and gave me different options for repair. It was quick and easy, and the guys were really kind. 10/10!
Have used Tim's for many years and am more than happy with their fair prices and high-quality advice and service work.
Tim’s Quality Car Care met all of my expectations and is the STANDARD when it comes to service work. I took my vehicle in for a pre-buy inspection and had them service needs that were discovered. They communicate every step of the way and their diagnostic system makes it easy to identify what they’re looking at when…
Their customer service goes well above and beyond expectations, and their pick up/drop-off service is especially helpful to me. My interactions with Tim, Nick, and Brian have always been very positive. These guys seem to love what they do and take pride in their skills and professionalism. They’re also fun to talk with! I highly recommend their services.
Thank you Nick, and team at Tim's auto service - for you recent service on my Cad CTS - you guys are very knowledgable about GM cars like my Cadillac, I liked the quality delails such as pictures with progress, and the team always kept me informed on time!
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 64 | — |
| General repairs & maintenance | 63 | — |
| Tires | 49 | — |
| Air & cabin filter replacement | 46 | — |
| Vehicle Inspection | 43 | — |
| Tire rotations | 33 | — |
| Brakes | 29 | — |
| Auto engine diagnostic | 27 | — |
