Auto repair shop · New Orleans, LA · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#39 of 148 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 74%
4.9★★★★★617 Google reviews · 24 photos
95%five-star reviews
4.95★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Tim's Quality Car Care 4.9 out of 5 based on 617 reviews, with the owner responding to 97% of feedback. Customers frequently praise the shop for transparent communication, detailed digital diagnostics, friendly service, and reasonable pricing for routine maintenance like oil changes and inspections. However, a recurring criticism in lower-rated reviews involves aggressive upselling of extensive repairs, perceived pressure to accept high-cost recommendations, and a lack of upfront pricing transparency for complex mechanical issues.
Google rating: 4.9 out of 5 from 617 reviews (95% five-star).
Reviews on this page: 617 Google reviews (501 with written comments, 6 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: October 21, 2026.
Service: Auto Repair Shop serving New Orleans, Louisiana.
Data from Google, last updated October 25, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Tim's Quality Car CareAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Tim's Quality Car Care: 90/100 on this factor. Category median: 87.A
90
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Tim's Quality Car Care: 87/100 on this factor. Category median: 83.A
87
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Tim's Quality Car Care: 96/100 on this factor. Category median: 99.A
96
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Tim's Quality Car Care: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Tim's Quality Car Care: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Tim's Quality Car Care: 100/100 on this factor. Category median: 59.A
100
Bar = this company · dark tick = category median.
Star ratings
617 Google reviews we collected
4.9of 5
5 stars58995%
4 stars71%
3 stars30%
2 stars51%
1 star132%
Praise vs complaints
Phrases our text analysis found in 501 written reviews
97%praise
Praise95797%
Complaints333%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1224%
Reasonable3570%
Overpriced00%
Not sure36%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude24124%
Quality & results18719%
Honesty & trust16116%
Would recommend10811%
Speed & response10711%
Communication949%
Price & value929%
What customers talk about
We read 501 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very friendly customer service and did an amazing job on my car with the free digital inspection check to let me know what needs attention asap.”
“I don’t know if this was dishonesty or just extremely aggressive upselling, but either way, the experience was predatory, not professional.”
“Along with the attention to detail, responsiveness to my concerns, transparency and honesty!”
“Y’all Make someone think you just treating people how y’all want and taking they money but I pray y’all make a change that was a horrible experience.”
“…d for the immediate ABS repair aren’t produced anymore and Tim’s was honest that if they sent out and had the part built, it would take a couple of we…”
“Tim’s was very reasonably priced and customer service 10/10!”
“I strongly recommend getting a second opinion before approving any major work here.”
“They were so kind and quick, and not only called me but called my dad to let him know about the fixes!”
“The team at Tim’s immediately put me at ease and took the time to answer my questions and explain the work to me.”
“Very in depth diagnostic, excellent/ honest communication, repairs were fast and price was fair.”
“…usiness and I would have loved to support a family business but they overcharged, did unnecessary replacements on my car and time and time again gave…”
People customers mention
Nick39 reviews
Brian17 reviews
Katie5 reviews
Tims5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Tim's Quality Car Care for 8 kinds of job. Pick one to see what they paid and said.
Victoria2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Very friendly customer service and did an amazing job on my car with the free digital inspection check to let me know what needs attention asap. Will definitely be coming back and recommend family and friends! Bleykhn and Nick were great help!
Sophie2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Tim’s Quality Car Care was amazing!! They were so kind and quick, and not only called me but called my dad to let him know about the fixes!! I will definitely be bringing my car back here again!!
Great priceTires
Joanna2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Wow! The best car repair services I have ever had. The level of expertise blew my mind! Along with the attention to detail, responsiveness to my concerns, transparency and honesty!
RichardLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
They are wonderful, very professional, trustworthy, and gives their best to get the job done as soon as possible. I recommend them to anyone. I have been going to them for years.
Brandy5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Nick is so helpful, friendly and kind! We were parked on the street just down from the shop & our car wouldn't start. He swiftly grabbed the jump box and got us back on the road. We'll definitely start taking our car here for future work!
PJ4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
A reliable place to bring your car. I moved back to Nola recently and I was relieved to see Tim's is still open. Their customer service is unbeatable.
Very friendly customer service and did an amazing job on my car with the free digital inspection check to let me know what needs attention asap. Will definitely be coming back and recommend family and friends! Bleykhn and Nick were great help!
Response from the owner · 5 days ago
Hi Victoria! Thank you so much for the kind words! I am glad we could help give you all of the information you needed to make decisions about what was your best options for you and your Mazda. I am glad you liked the level of customer support we love to give and we look forward to helping you with your next vehicle. Drive Safe!
Sophie Nutting2 reviewsiTotal number of Google reviews Sophie has written across all businesses on Google Maps, not just this one.
Tim’s Quality Car Care was amazing!! They were so kind and quick, and not only called me but called my dad to let him know about the fixes!! I will definitely be bringing my car back here again!!
Price assessment: Great price
Services: Tires
Response from the owner · a week ago
Hi Sophie thanks so much for the kind words and thank you for the trust you put in us! I am so glad we were able to help with your tires and keep you safe on the road. I am glad we were able to clearly communicate with both you and your Father. We look forward to helping for years to come. Drive Safe!!!
Ms FamilyLocal Guide · 15 reviewsiTotal number of Google reviews Ms has written across all businesses on Google Maps, not just this one.
Tim’s is the future of auto care. Great greeting! Thanks Ms.A. Great service! Great price on the diagnostic with photos! Great shuttle service! Thanks Katie. Straightforward! We had an excellent service experience with Tim’s for our old gal, a 2004 Toyota Sienna. Not only did they find the current issue with the vehicle, through the diagnostic they gave us a thorough survey of our old gal’s needs with photos! For a visual learner like me, that was the bees’ knees. Turns out the parts needed for the immediate ABS repair aren’t produced anymore and Tim’s was honest that if they sent out and had the part built, it would take a couple of weeks AND there was no guarantee that it would hold up. Thats the kind of info that is worth every penny! Thanks Brian and Nick. Now we have solid information to make a decision about whether we put the Toyota out to pasture after 22 years of solid service or keep her going. Whatever the case, Tim’s is our spot for our car needs from now on.
P.s. Y’all gotta see the Tim’s Ford truck when you visit. It’s an awesome blast from the past.
Price assessment: Great price
Response from the owner · a week ago
Hello Ms F. Thank you so much for the kind words. Also thank you for the trust you put in us to help with diagnosing and inspecting your Sienna. We believe in treating all of our clients like family. We consider it our job to fully inform you about your vehicle so that you can make the best decisions for Your Family and Your current situation... everybody is different! I am so glad you loved your experience at Tim's and you felt the love! I am glad that you have all of the information you need to make an informed decision and we are here to help with fixing your current ride or helping with a check for purchase for your next vehicle. Drive Safe!!
.
Joanna Feinman2 reviewsiTotal number of Google reviews Joanna has written across all businesses on Google Maps, not just this one.
Wow! The best car repair services I have ever had. The level of expertise blew my mind! Along with the attention to detail, responsiveness to my concerns, transparency and honesty!
Price assessment: Reasonable price
Services: Steering & suspension repair, General repairs & maintenance
Response from the owner · 3 weeks ago
Hi Joanna! We are blushing! We loved taking care of your Honda and getting to know you! We were happy to help you with your suspension and steering repairs and hope you are cruisin' safe now!
Richard MorrisLocal Guide · 20 reviewsiTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
They are wonderful, very professional, trustworthy, and gives their best to get the job done as soon as possible. I recommend them to anyone. I have been going to them for years.
Price assessment: Reasonable price
Services: Air & cabin filter replacement, Tires, Auto battery replacement
Response from the owner · 2 weeks ago
Hi Richard! Thank you so much for your kind words! Thank you for the trust you have put in us to keep your Xterra safe and reliable over the last 17 years. We look forward to helping you stay in safe and reliable transpiration for years to come!!
Christina Ingrassia3 reviewsiTotal number of Google reviews Christina has written across all businesses on Google Maps, not just this one.
Hi Christina thank you so much for the kind words! Thank you so much for trusting us to help with replacing brakes and an engine oil change on your Volvo. I am so glad you enjoyed your experience at Tim's and we look forward to helping for years to come. Drive Safe!
Brandy Kirby5 reviewsiTotal number of Google reviews Brandy has written across all businesses on Google Maps, not just this one.
Nick is so helpful, friendly and kind! We were parked on the street just down from the shop & our car wouldn't start. He swiftly grabbed the jump box and got us back on the road. We'll definitely start taking our car here for future work!
Response from the owner · 3 weeks ago
Hi Brandy thanks so much for the kind words! We can help with most things on most cars. Give us a try!!
Lauren Miller2 reviewsiTotal number of Google reviews Lauren has written across all businesses on Google Maps, not just this one.
The hype is true people! I have been to many shops around the city and always felt like I was getting ripped off or couldn’t trust what they told me. The team at Tim’s immediately put me at ease and took the time to answer my questions and explain the work to me. They went above and beyond to find a creative fix to a problem with the oil drain plug instead of just telling me we ‘had’ to replace the entire oil pan and charging me a ton extra. The free shuttle service to work was so helpful after days of finding rides or paying for Lyfts. They were very thorough with their inspection and I got to see before and after pictures of the service and replacements. And when I picked my car up, Brian took the time to walk me through my car’s warranty from the dealership so I could feel empowered talking to the dealership in the future if need be. More expensive in general than your quick oil change place obviously, but you definitely get what you pay for in service and trustworthiness. Happy to return to Tim’s next time my car acts up!!
Price assessment: Reasonable price
Services: Vehicle Inspection, Brakes, Oil change
Response from the owner · a month ago
Hi Lauren thanks so much for the kind words! I am so glad you liked the level of care our team loves to give! And I am also so happy we were able to help properly repair your Subaru while saving you some money.... sometimes parts can be fixed instead of replaced! I am glad the Courtesy Shuttle helped make your day easier, we try to make auto repair as painless as possible! We look forward to helping keep you safe on the road for years to come. Drive Safe!!
PJ Mills4 reviewsiTotal number of Google reviews PJ has written across all businesses on Google Maps, not just this one.
Hi PJ thanks so much for the kind words! We have been here since 1975 and we love to serve our wonderful community! I am so glad you enjoy the level of client care we provide. We love making everyone feel like family. Enjoy the smooth ride from those new tires on your Rav! Drive Safe!
Ray Collins14 reviewsiTotal number of Google reviews Ray has written across all businesses on Google Maps, not just this one.
Great place. Quick service. Diagnostics reports are easy to understand. Friendly team with strong technical communication skills. Highly suggest!
Price assessment: Reasonable price
Services: Electrical repair, Air & cabin filter replacement, Tires, Auto battery replacement, General repairs & maintenance, Tire rotations, Vehicle Inspection, Brakes, Battery, Oil change
Response from the owner · 2 months ago
Hi Ray thanks so much for the kind words! Thank you for the trust you put in our shop and for choosing us to be your repair shop of choice! I am so glad we are able to communicate well. We always want our clients to have a full understanding of what is going on before you choose how to invest your hard earned money. I am glad we have been able to help keep your Camry running like new for you and we look forward to helping for years to come. Drive Safe!
