Payroll service · Boston, MA · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%92+24Value 15%93+14.2Experts Score= 96Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#2 of 19 payroll servicesiPosition by Experts Score among all companies we track in this category. · better than 94%
5.0★★★★★38 Google reviews · 1 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Timepays Payroll Service five stars based on thirty-eight reviews, with the owner responding to sixty-eight percent of feedback. Customers frequently cite responsive communication, knowledgeable staff, and accurate payroll and tax filing as key benefits. Many note that the service simplifies complex processes and offers competitive pricing compared to larger providers. Long-term clients emphasize the company's reliability and personalized support, with no significant recurring criticisms found in the provided excerpts.
Google rating: 5.0 out of 5 from 38 reviews (100% five-star).
Reviews on this page: 38 Google reviews (35 with written comments).
Owner responses: the business replied to 68% of reviews.
Most recent review: September 7, 2026.
Service: Payroll Service serving Boston, Massachusetts.
Data from Google, last updated October 25, 2026.
Score profile vs other payroll services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.
Timepays Payroll ServicePayroll Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Timepays Payroll Service: 98/100 on this factor. Category median: 92.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Timepays Payroll Service: 92/100 on this factor. Category median: 80.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Timepays Payroll Service: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Timepays Payroll Service: 93/100 on this factor. Category median: 94.A
93
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Timepays Payroll Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 49.–
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Bar = this company · dark tick = category median.
Star ratings
38 Google reviews we collected
5.0of 5
5 stars38100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 35 written reviews
100%praise
Praise60100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1830%
Would recommend1525%
Speed & response1423%
Quality & results47%
Price & value47%
Honesty & trust35%
Communication23%
What customers talk about
We read 35 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Charlie was professional, knowledgeable, responsive, and extremely helpful throughout the entire process.”
“I highly recommend Charlie and TimePays to anyone looking for great service and a reliable team!”
“Charlie is always responsive and always checking in to make sure all is good.”
“I had a great experience working with Charlie at TimePays!”
“As a small non-profit organization, affordable professional services can be tough to find.”
“It’s refreshing to work with someone who genuinely cares about their customers and goes above and beyond to help.”
“A tremendous communicator, doesn't flinch with questions, offers suggestions, and is always trying to do the best for his clients.”
People customers mention
Kristina6 reviews
Charlie4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Elise3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I had a great experience working with Charlie at TimePays! Charlie was professional, knowledgeable, responsive, and extremely helpful throughout the entire process. He took the time to answer all of my questions and made everything easy to understand.
It’s refreshing to work with someone who genuinely cares about…
DavidLocal Guide · 10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Everyone I have referred Charlie to has saved money and moved forward with this payroll services. He is customer service orientated and a straight shooter. I never hesitate to refer him!
RyanLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I love to work with and refer people who clearly love that they do. Charlie Melia is one of those people. A tremendous communicator, doesn't flinch with questions, offers suggestions, and is always trying to do the best for his clients. Great guy, great company
JoeLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
TimePays is a great payroll company. Rich Fredette is my customer service contact at TimePays. He is readily available to answer questions for me. Charlie is my sales representative. Charlie is always responsive and always checking in to make sure all is good. I highly recommend TimePays for your payroll needs.
Tim5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
When Charlie says, payroll done the easy way, he was not kidding. He and his team have made my transaction from the big payroll company simple and seamless. We wish we did it sooner, our old payroll company forgot to take taxes out and cost a lot of money. Thank you, Charlie, at TimePay.
chris4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
"Charlie, my representative at Time Pay, has done an outstanding job managing my payroll needs. He is always responsive, hardworking, and committed to providing excellent customer service. I highly recommend Time Pay to any business looking for reliable payroll support."
I had a great experience working with Charlie at TimePays! Charlie was professional, knowledgeable, responsive, and extremely helpful throughout the entire process. He took the time to answer all of my questions and made everything easy to understand.
It’s refreshing to work with someone who genuinely cares about their customers and goes above and beyond to help. I highly recommend Charlie and TimePays to anyone looking for great service and a reliable team!
David ContiLocal Guide · 10 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Everyone I have referred Charlie to has saved money and moved forward with this payroll services. He is customer service orientated and a straight shooter. I never hesitate to refer him!
Ryan HegartyLocal Guide · 17 reviewsiTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
I love to work with and refer people who clearly love that they do. Charlie Melia is one of those people. A tremendous communicator, doesn't flinch with questions, offers suggestions, and is always trying to do the best for his clients. Great guy, great company
Joe HarringtonLocal Guide · 12 reviewsiTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
TimePays is a great payroll company. Rich Fredette is my customer service contact at TimePays. He is readily available to answer questions for me. Charlie is my sales representative. Charlie is always responsive and always checking in to make sure all is good. I highly recommend TimePays for your payroll needs.
Tim Rager5 reviewsiTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
When Charlie says, payroll done the easy way, he was not kidding. He and his team have made my transaction from the big payroll company simple and seamless. We wish we did it sooner, our old payroll company forgot to take taxes out and cost a lot of money. Thank you, Charlie, at TimePay.
chris carey4 reviewsiTotal number of Google reviews chris has written across all businesses on Google Maps, not just this one.
"Charlie, my representative at Time Pay, has done an outstanding job managing my payroll needs. He is always responsive, hardworking, and committed to providing excellent customer service. I highly recommend Time Pay to any business looking for reliable payroll support."
Shari ShaneLocal Guide · 15 reviewsiTotal number of Google reviews Shari has written across all businesses on Google Maps, not just this one.
TimePays stays on top of my payroll and tax filing needs. That is one less task for me to take care of. Rich is always available to answer my questions and he is knowledgeable, responsive and patient. I know he is watching what my account needs and is on top of it. I truly appreciate TimePays services.
Response from the owner · 5 years ago
Thanks so much for your kind words and your business. We appreciate people like you and our families depend on your patronage.
I know Amanda will appreciate your comment. She works very hard at doing a good job.
Have a great holiday season and prosperous New Year,
Scott
Chris Kisiel12 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
⭐️⭐️⭐️⭐️⭐️
Charlie is hands down the best in the payroll industry! His expertise and attention to detail make every process smooth and stress-free. On top of that, his customer service is absolutely unmatched, he’s always responsive, helpful, and goes the extra mile every time. I would never hesitate to recommend Charlie to anyone looking for reliable payroll services!
Karen Chacon4 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
As a small non-profit organization, affordable professional services can be tough to find. We have used TimePay$ for many years and they always provided excellent customer service and guidance on payroll and human resource issues. We love supporting a local business and highly recommend TimePay$ for your payroll and HR needs!
Response from the owner · a year ago
Thanks Karen, it is people and businesses like yours who give our company and lives meaning.
Scott, Emily and the TimePays Team
