Tire repair shop · Memphis, TN · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%100+30.8Experts Score= 99Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#2 of 106 tire repair shopsiPosition by Experts Score among all companies we track in this category. · better than 99%
5.0★★★★★344 Google reviews · 24 photos
99%five-star reviews
4.99★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers highlight the shop's mobile service, noting technicians often arrive within thirty minutes to complete tire changes, brake replacements, and diesel repairs in under an hour. Reviewers frequently praise the staff for maintaining clear communication, professionalism, and fair pricing while handling stranded drivers or routine maintenance. One minor issue involved a jack slipping during a truck repair, though the team resolved it quickly. The business maintains a five-star rating from 344 reviews, with the owner responding to every customer comment.
Google rating: 5.0 out of 5 from 344 reviews (99% five-star).
Reviews on this page: 344 Google reviews (298 with written comments, 22 with photos).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and momentum; weakest: satisfaction.
Tire InstallationTire Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Tire Installation: 99/100 on this factor. Category median: 83.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Tire Installation: 100/100 on this factor. Category median: 78.A
100
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Tire Installation: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 48.–
–
Bar = this company · dark tick = category median.
Star ratings
344 Google reviews we collected
5.0of 5
5 stars34299%
4 stars21%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 298 written reviews
98%praise
Praise61498%
Complaints102%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response15925%
Staff & attitude13622%
Quality & results11619%
Would recommend9916%
Price & value6611%
Honesty & trust264%
Communication224%
What customers talk about
We read 298 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They save me a lot of time and money Dwayne work with me came to me house got me taking care of within a hr fast friendly service .”
“Upon visiting this establishment, I was welcomed with great professionalism and knowledgeable techs.”
“They made sure that my concerns were answered and they pay attention to detail.”
“What could have been an awful day turned into one of those moments that restores your faith in people a little bit.”
“I definitely recommend them if you’re looking for reliable mobile auto service.”
“I am so glad we called Tire Installation LLC, we cannot recommend them highly enough as they truly deserve a 12 star rating!”
“Prompt professional tire service, and reasonable options.”
“His thoughtfulness and integrity meant the world to me, and my husband was very grateful of him taking the extra time considering he was stressed not…”
“I explained my situation and he said no problem and can work with me on getting it done in the time frame I needed.”
People customers mention
Dewayne9 reviews
Larry8 reviews
Alex8 reviews
Clarissa7 reviews
Dwayne3 reviews
Installations3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
BBenjaminLocal Guide · 68 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
It was misunderstood, I put 1 star earlier, I was wrong I admit it. I really appreciate you brother , I hope you and your business stay safe. Safe and easy . My bad brother . Peace
SSubahLocal Guide · 29 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★
A very comfortable place to come to after dealing with a stressful problem the vibe the place the service top notch. I definitely recommended it. Don’t even think about it twice. but they do have one thing they are a little bit expensive but it’s very comfortable so it makes up for it
LLarry1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
This is an amazing company!!! I won't ever use another diesel repair shop if I can help it!
EEarlLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Upon visiting this establishment, I was welcomed with great professionalism and knowledgeable techs. They made sure that my concerns were answered and they pay attention to detail. This is such a great establishment to partner with. Great Job Crew...
MMozzB1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
They save me a lot of time and money Dwayne work with me came to me house got me taking care of within a hr fast friendly service .The tech that came OMARION was awesome as well very professional..My new tire store..Thank You Guys.
EErick3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I need 4 new tires. They had everything available and was quick to get me back on the road. Was there less an 1 hour. They people was really friendly and I will be going back the next time I need tires. Could not recommend them enough!
It was misunderstood, I put 1 star earlier, I was wrong I admit it. I really appreciate you brother , I hope you and your business stay safe. Safe and easy . My bad brother . Peace
Response from the owner · a month ago
Brother, I thank you tremendously. We all have been there. I thank you for being a great person, and seeking to make it right. I salute you!
S
Subah SalemLocal Guide · 29 reviewsiTotal number of Google reviews Subah has written across all businesses on Google Maps, not just this one.
A very comfortable place to come to after dealing with a stressful problem the vibe the place the service top notch. I definitely recommended it. Don’t even think about it twice. but they do have one thing they are a little bit expensive but it’s very comfortable so it makes up for it
Response from the owner · a month ago
Wow, thanks brother!
L
Larry Fish1 reviewiTotal number of Google reviews Larry has written across all businesses on Google Maps, not just this one.
This is an amazing company!!! I won't ever use another diesel repair shop if I can help it!
Response from the owner · a month ago
We really appreciate the 5-star review and your kind words about our team. It means a lot to hear that Tire Installation is your go-to diesel repair shop. We look forward to helping you again whenever you need us.
E
Earl LacyLocal Guide · 18 reviewsiTotal number of Google reviews Earl has written across all businesses on Google Maps, not just this one.
Upon visiting this establishment, I was welcomed with great professionalism and knowledgeable techs. They made sure that my concerns were answered and they pay attention to detail. This is such a great establishment to partner with. Great Job Crew...
Response from the owner · a month ago
We really appreciate the 5-star review and your kind words about our professionalism and knowledgeable techs. It’s great to hear the team answered your concerns and paid close attention to detail. We’re glad to be a great partner, and we look forward to serving you again.
R
Rogerio CrespoLocal Guide · 26 reviewsiTotal number of Google reviews Rogerio has written across all businesses on Google Maps, not just this one.
They save me a lot of time and money Dwayne work with me came to me house got me taking care of within a hr fast friendly service .The tech that came OMARION was awesome as well very professional..My new tire store..Thank You Guys.
Response from the owner · 2 months ago
Thank you Joy!! We look forward to serving you.
E
Erick Holt3 reviewsiTotal number of Google reviews Erick has written across all businesses on Google Maps, not just this one.
I need 4 new tires. They had everything available and was quick to get me back on the road. Was there less an 1 hour. They people was really friendly and I will be going back the next time I need tires. Could not recommend them enough!
Response from the owner · 2 months ago
Thank you Erick. We were happy to be of service!
E
Enrique Hernandez4 reviewsiTotal number of Google reviews Enrique has written across all businesses on Google Maps, not just this one.
