Analyzing 7,301,5797.3M ReviewsFor 20,69320.7K Experts

Experts Reviews · Company report
TJ's Plumbing & Heating of Erie logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%45+3.2Craft & service penalty92−0.8Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

TJ's Plumbing & Heating of Erie

Erie, PA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #4Position by Experts Score among all companies we track in this category. of 10 sink installation services · 4.8★ from 542 Google reviews

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Report card

Percentile vs other sink installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.TJ's Plumbing & Heating of Erie is better than 88% of sink installation services.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.TJ's Plumbing & Heating of Erie is better than 77% of sink installation services.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.TJ's Plumbing & Heating of Erie is better than 92% of sink installation services.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.TJ's Plumbing & Heating of Erie is better than 100% of sink installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.TJ's Plumbing & Heating of Erie is better than 100% of sink installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.TJ's Plumbing & Heating of Erie is better than 45% of sink installation services.C
45

Reviews for your job

Customers hired TJ's Plumbing & Heating of Erie for 8 kinds of job.

TJ's Plumbing & Heating of Erie for faucet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.17
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$145–$322
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Faucet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 6
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 17 Google reviews tagged “Faucet repair”

Briley3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

HAD BRANDON AND ANDREW FIX MY SUMP PUMP AND BATHTUB. THEY REALLY ARE THE "DYNAMIC DUO". THEY FIGURED OUT THE PROBLEMS ,FIXED THEM, AND EXPLAINED TO ME HOW IT ALL WORKED. A COUPLE OF NICE GUYS THAT DID A GREAT JOB. ALSO A SHOUT OUT TO TJ WHO ALWAYS TAKES CARE OF ME.

Paid $200–400Reasonable priceFaucet repairSump pump repair
Kyle6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Jason and Ryan got here early, were respectful of the space (wore shoe covers through the house), and got everything fixed up in no time! Pricing was reasonable for parts/labor. Would definitely choose TJ's again!

Paid $1–200Reasonable priceFaucet repair
Nancy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Chuck was great. Very professional and knowledgeable. Finished product looks great!

Faucet repair
rhondaLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Justin came to fix our leaky tub faucet. He did a phenomenal job and was thorough. He was patient as problems kept arising. We have an older house that was not maintained well by previous owners. He addressed all the problems as they came up, he was very professional and are we are very happy with the job he did. In…

Paid $1,000–1,200Great priceFaucet repairFaucet installationShower repair
David1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Professional and friendly from the representative who did the estimate to the technician who did the work. Very pleased with TJ’s!

Paid $400–600Reasonable priceFaucet repairFaucet installation
MeMyself1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

TRAVIS & JZ were very informative and personable.

Faucet repair
Beth10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Excellent! Chuck was extremely helpful with all the plumbing . Brandon J was amazing for my hvac and furnace. Chuck came back to hook up my washer and dryer! THANK YOU!

Paid $2,000+Reasonable priceWater heater installationShower installationPlumbing leak detection
Paul4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Chuck & Clint did a great job replacing our shower faucet, spigot, shower head and sink spigot. They were efficient and professional. TJ'S Plumbing has done all of our plumbing work and we're very satisfied with them. We highly recommend them to others.

Paid $800–1,000Reasonable priceFaucet repair
Nathan13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Kevin was prompt and courteous in my hour of emergency. He used his brute strength to solve the issue! Now I am set. Thank you!!

Reasonable priceFaucet repair
CrystalLocal Guide · 73 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Chuck was great! Quick and thorough in replacing my bathroom sink faucet. I couldn't ask for more.

Paid $1–200Reasonable priceFaucet repair
Troy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Thank you Chuck and Paul

Paid $100–200Reasonable priceFaucet repair
rpaz1152 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Quick response to service need and friendly service. Thank you!

Paid $200–300Reasonable priceFaucet repairShower repairPlumbing leak repair
Mike10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Absolutely excellent service. Came within a few hours for major leak. A very personable Chuck had the problem fixed in about 45 minutes. I’ve used TJ’s in the past, and truly it gets better with every visit. Thank you Chuck!

Paid $300–400Reasonable pricePlumbing leak detectionPlumbing pipe repairFaucet repair
Sue7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Joe and Kayden just left our home at the foot of 108 steps They replaced our kitchen faucet and a broken pipe under the house They were troopers! Loving the outcome

Great pricePlumbing pipe repairFaucet repair
Justin7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I have used TJ's a few times now over the years and they're fantastic to work with. Their quotes are accurate, their work is solid, and the price is fair. Thomas, George, Andrew, and Willie have all done great work for me and it's much appreciated during stressful plumbing issues!

Great pricePlumbing pipe repairFaucet repairPlumbing leak repair
Brian7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Nick was great; solved several small but annoying problems in short order. Same day too! Thanks

Plumbing leak detectionFaucet repairPlumbing pipe repair+ Responsiveness+ Quality+ Professionalism
Debra7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Rating only, no written review.

Paid $200–400Reasonable priceFaucet repair

Price

$506+43% vs typical sink installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 36%Reasonable 59%Overpriced 1%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair50$227–$880
Plumbing leak detection35$114–$308
Water heater installation23$1.3k–$2.1k
Plumbing leak repair19$73–$324
Faucet repair17$145–$322
Sewer cleaning11$209–$352
Sewer repair11$337–$2.1k
Drain cleaning10$148–$353

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