Analyzing 7,238,1347.2M ReviewsFor 20,52420.5K Experts

Experts Reviews · Company report
TJ's Plumbing & Heating of Erie logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%77+18.7Value 14%100+14.1Replies to reviews 7%45+3.2Craft & service penalty92−0.8Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

TJ's Plumbing & Heating of Erie

Erie, PA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #4Position by Experts Score among all companies we track in this category. of 10 sink installation services · 4.8★ from 542 Google reviews

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Report card

Percentile vs other sink installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.TJ's Plumbing & Heating of Erie is better than 88% of sink installation services.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.TJ's Plumbing & Heating of Erie is better than 77% of sink installation services.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.TJ's Plumbing & Heating of Erie is better than 92% of sink installation services.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.TJ's Plumbing & Heating of Erie is better than 100% of sink installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.TJ's Plumbing & Heating of Erie is better than 100% of sink installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.TJ's Plumbing & Heating of Erie is better than 45% of sink installation services.C
45

Reviews for your job

Customers hired TJ's Plumbing & Heating of Erie for 8 kinds of job.

TJ's Plumbing & Heating of Erie for heating system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$2,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$99–$535
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 3
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 5 Google reviews tagged “Heating system repair”

Paul1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★

Brandon and Isaiah did a great job today. I am very happy with their work!

Customer photo from Paul's reviewCustomer photo from Paul's review
Paid $2,000+Reasonable priceHeating system repairInstallation
Laura3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Erick great job!

Great priceHeating system repair
Richard1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Faulty temperature sensor. Tried to get this fixed with Reeves Plumbing and Heating. Ridiculous. Made many phone calls and they returned none. Got fed up and called TJ's Plumbing and Heating. Tony had it fixed in about 2 hours. That includes driving to Erie and picking it up. Tony was cool and did a nice job.

Paid $400–600Reasonable priceHeating system repair
Antonia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Excellent service! The technicians were fast, efficient, and highly professional from start to finish. They arrived on time, completed the job quickly, and made sure everything was working perfectly before they left. I was very impressed with their workmanship and professionalism. I highly recommend them to anyone…

Water heater installationHVAC system repairHVAC system maintenance
Aaron1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Rating only, no written review.

Paid $100–200Great priceHeating system repair

Price

$506+43% vs typical sink installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 36%Reasonable 59%Overpriced 1%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair50$227–$880
Plumbing leak detection35$114–$308
Water heater installation23$1.3k–$2.1k
Plumbing leak repair19$73–$324
Faucet repair17$145–$322
Sewer cleaning11$209–$352
Sewer repair11$337–$2.1k
Drain cleaning10$148–$353

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