Limousine service · Framingham, MA · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%95+55.8Reliability 26%94+24.5Value 15%93+14.2Craft & service penalty84−1.6Experts Score= 93Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#6 of 15 wedding transportationiPosition by Experts Score among all companies we track in this category. · better than 64%
4.9★★★★★121 Google reviews · 11 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate TL Limo 4.9 out of 5 based on 121 reviews, with the owner responding to 16% of them. Customers frequently cite punctuality, clean and comfortable vehicles, and professional, friendly drivers for airport and local transportation. Recurring themes include reliable communication, reasonable pricing, and flexibility for last-minute or early morning requests. No common criticisms appear in the provided excerpts, which consist entirely of five-star ratings.
Google rating: 4.9 out of 5 from 121 reviews (98% five-star).
Reviews on this page: 121 Google reviews (91 with written comments, 1 with photos).
Owner responses: the business replied to 16% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: craft & service.
TL LimoWedding Transportation median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.TL Limo: 95/100 on this factor. Category median: 93.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.TL Limo: 94/100 on this factor. Category median: 89.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.TL Limo: 84/100 on this factor. Category median: 96.A
84
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.TL Limo: 93/100 on this factor. Category median: 93.A
93
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.TL Limo: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 27.–
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Bar = this company · dark tick = category median.
Star ratings
121 Google reviews we collected
4.9of 5
5 stars11998%
4 stars00%
3 stars00%
2 stars00%
1 star22%
Praise vs complaints
Phrases our text analysis found in 91 written reviews
99%praise
Praise17099%
Complaints11%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude5331%
Speed & response3923%
Would recommend3520%
Quality & results1911%
Price & value159%
Honesty & trust74%
Communication32%
What customers talk about
We read 91 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Tony provided excellent on time service, a super friendly attitude, and was even able to provide a car seat for our toddler - highly recommended!”
“Tony is a pro - very responsive, always on time and appropriately dressed, his cars are impeccable and he understands if you need a conversation or if…”
“I highly recommend TL Limo for anyone looking for reliable, first-class transportation”
“What really stood out was the professionalism and attention to detail, making the entire experience stress-free.”
“Great guy, great vehicle, reasonable price to airport.”
“He is professional, personable, and always reliable.”
“They confirmed the appointment, sent me texts to let me know they were on the way, and followed up.”
People customers mention
Tony13 reviews
Logan8 reviews
Peter4 reviews
Boston4 reviews
Milford3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired TL Limo for 1 kind of job. Pick one to see what they paid and said.
Karen3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
We had a great experience with Tony’s service. As soon as I got off the plane, I had a text from Tony telling me that our driver was already there & how to find him. The car was very comfortable (luxurious compared to an airplane seat!), with bottled water & tissues within reach. Our driver was polite &…
Limousines
Steven2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Tony provided excellent on time service, a super friendly attitude, and was even able to provide a car seat for our toddler - highly recommended!
J5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Tony is a pro - very responsive, always on time and appropriately dressed, his cars are impeccable and he understands if you need a conversation or if you need to be focusing on something else.
Highly recommended!
Marybeth4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Second time using Tony’s and great experience. He was right in time, and friendly. A pleasant ride all around. Will definitely use again!
MichaelLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Had the pleasure of using Tony for an early morning ride to Logan for me snd my family. He arrived promptly. Had waters for us during the ride. We used him for the return ride as well. Will definitely use again. Thanks, Tony!
Tracey5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Tony was awesome!! Very friendly and so respectful. We had a large group of 5, with luggage and carry on bags, he took care of it all!! Right on time to pick us up both to the airport and from a week later. Will definitely use this service again!
We had a great experience with Tony’s service. As soon as I got off the plane, I had a text from Tony telling me that our driver was already there & how to find him. The car was very comfortable (luxurious compared to an airplane seat!), with bottled water & tissues within reach. Our driver was polite & professional. He played relaxing music & it was a smooth & relaxing ride home. A perfect ending to our trip. I highly recommend! The price was reasonable as well.
We have used TL Limo several times for trips to the airport. Tony is very flexible and easy to work with. On our most recent trip, he even knew about our flight cancellation before we did! When we finally arrived at Logan at 3:20am, he was waiting for us with a smile and an eager hand to take our bags. We know we can count on Tony at any time of day.
Services: Limousines
Steven Waltzer2 reviewsiTotal number of Google reviews Steven has written across all businesses on Google Maps, not just this one.
Tony is a pro - very responsive, always on time and appropriately dressed, his cars are impeccable and he understands if you need a conversation or if you need to be focusing on something else.
Highly recommended!
Marybeth Fagan4 reviewsiTotal number of Google reviews Marybeth has written across all businesses on Google Maps, not just this one.
Had the pleasure of using Tony for an early morning ride to Logan for me snd my family. He arrived promptly. Had waters for us during the ride. We used him for the return ride as well. Will definitely use again. Thanks, Tony!
Tracey T.5 reviewsiTotal number of Google reviews Tracey has written across all businesses on Google Maps, not just this one.
Tony was awesome!! Very friendly and so respectful. We had a large group of 5, with luggage and carry on bags, he took care of it all!! Right on time to pick us up both to the airport and from a week later. Will definitely use this service again!
Regina Gerrick4 reviewsiTotal number of Google reviews Regina has written across all businesses on Google Maps, not just this one.
“I recently used TL Limo for a ride to and from the airport, and the experience was outstanding from start to finish. The driver arrived on time, was courteous, and the vehicle was spotless and comfortable. The ride was smooth, and the driver navigated efficiently, ensuring I arrived at the airport with plenty of time to spare. What really stood out was the professionalism and attention to detail, making the entire experience stress-free. I highly recommend TL Limo for anyone looking for reliable, first-class transportation
Response from the owner · 2 years ago
Thank you for your kind words we highly appreciate you riding with us !!
K CLocal Guide · 18 reviewsiTotal number of Google reviews K has written across all businesses on Google Maps, not just this one.
We used Tony’s service for pick up of 5 to Logan round trip. He was on time, had a beautiful clean vehicle and was very kind. He’s an all around great guy and we will be using him again!
Gabriel Fabri5 reviewsiTotal number of Google reviews Gabriel has written across all businesses on Google Maps, not just this one.
