Tax preparation service · Placentia, CA · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%84+49.3Reliability 26%75+19.6Value 15%85+12.9Experts Score= 82Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.82SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#77 of 123 tax preparation servicesiPosition by Experts Score among all companies we track in this category. · better than 38%
4.8★★★★★53 Google reviews · 8 photos
96%five-star reviews
4.83★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate TLC Action Income Tax Service 4.8 out of 5 based on 53 reviews, with the owner responding to 25% of them. Customers frequently highlight the firm's long-term reliability, professional handling of complex tax situations, and prompt communication regarding questions or IRS issues. While most praise the accuracy and personal attention received over decades, one low-star review criticized the pricing as excessive and alleged a payment error that resulted in an unpaid tax balance.
Google rating: 4.8 out of 5 from 53 reviews (96% five-star).
Reviews on this page: 53 Google reviews (40 with written comments, 1 with photos).
Owner responses: the business replied to 25% of reviews.
Most recent review: September 3, 2026.
Service: Tax Preparation Service serving Placentia, California.
Data from Google, last updated October 27, 2026.
Score profile vs other tax preparation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.
This companyTax Preparation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.TLC Action Income Tax Service: 84/100 on this factor. Category median: 91.A
84
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.TLC Action Income Tax Service: 75/100 on this factor. Category median: 88.B
75
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.TLC Action Income Tax Service: 85/100 on this factor. Category median: 100.A
85
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.TLC Action Income Tax Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 58.–
–
Bar = this company · dark tick = category median.
Star ratings
53 Google reviews we collected
4.8of 5
5 stars5196%
4 stars00%
3 stars00%
2 stars00%
1 star24%
Praise vs complaints
Phrases our text analysis found in 40 written reviews
94%praise
Praise5094%
Complaints36%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
93%fair
Great price1447%
Reasonable1447%
Overpriced27%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend1732%
Quality & results1325%
Staff & attitude917%
Speed & response815%
Honesty & trust48%
Communication12%
Price & value12%
What customers talk about
We read 40 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Scott has don’t a great job handling both easy and extremely difficult and complex tax situations for me over the years I would highly recommend him”
“Scott’s team consistently did excellent work and literally saved me thousands of dollars in taxes.”
“They are very professional, knowledgeable, and genuinely trustworthy; they truly care about their clients and have an excellent work ethic.”
“Scott & his team are always so quick, efficient and do everything they can to get us our maximum return.”
“I've been having TLC Action Income Tax Service do my taxes for around 20 years and I trust them completely.”
“They take the time to explain every step, answer questions thoroughly, and work tirelessly to achieve the best possible outcome.”
“Definitely worth every penny.”
People customers mention
Scott13 reviews
Luke4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired TLC Action Income Tax Service for 8 kinds of job. Pick one to see what they paid and said.
Bob7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Scott Luke and his father have prepared my taxes for the past 35 years. Earlier in my career, when I ran several businesses and owned multiple rental properties, my tax returns were very complex. Scott’s team consistently did excellent work and literally saved me thousands of dollars in taxes. Now that I am retired…
Reasonable priceAccounting supportTax problem consultingNew business tax consulting
Nahomik2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I had a great experience with this tax office. They are very professional, knowledgeable, and genuinely trustworthy; they truly care about their clients and have an excellent work ethic. I highly recommend their services!
Wahidullah4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I have filled our taxes over three decades with Terry Luck and Scott Luck TLC TAX and am very please with doing so due to their great professinoalism and accuracy of provided excellent tax services!
regards,
Wahidullah Lutfy and Zakia Lutfy ( Wife )
OverpricedAccounting support
VietLocal Guide · 9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
It's nearing a decade since my wife and I have gone with Scott. He's always taken care of us with our mix of 1099 and w2. Definitely appreciate the years and knowledge he has and that is why my family stands behind Scott!
Patti9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Scott has been doing our taxes for approximately 6 years now. Very pleased with his service. Always responds when we need questions answered. His office assistants also helps with responding when he is busy. Don’t have to wait weeks to get answers.
Great priceIncome tax filingIncome tax return preparation
Robyn2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Scott has been a tax blessing! He's fast, smart and will always help you. Thank you for being our tax guy and making a not so fun taxes easy file.
Great priceIncome tax filingIncome tax return filingTax Preparation
Scott Luke and his father have prepared my taxes for the past 35 years. Earlier in my career, when I ran several businesses and owned multiple rental properties, my tax returns were very complex. Scott’s team consistently did excellent work and literally saved me thousands of dollars in taxes. Now that I am retired and my tax return is much simpler, I remain a loyal customer and plan to continue working with Scott.
Price assessment: Reasonable price
Services: Accounting support, Tax problem consulting, New business tax consulting
Isaiah AO1 reviewiTotal number of Google reviews Isaiah has written across all businesses on Google Maps, not just this one.
Worst tax experience of my life.
I went to them because my normal tax preparers were booked up. Their rate was easily double what I usually pay but I needed it done. After all was said and done, I was given a packet with an amount that I owe, with a voucher for the payment. I made the payment as was presented to me. Fast forward to mid June. I get a letter from the IRS saying that I have unpaid tax with penalties. I called TLC and they told me that they made an error in the original filing and it was discovered AFTER I signed and paid, with one attempt at a voicemail (that I have no record of) and no other attempt to reach out to inform me that I owe more.
So for months, I'm thinking I paid my taxes in full and I'm hit with a late tax bill, with penalties and a deadline, for the remaining tax, from their error, not mine, that they didn't make me aware of. Anyway, I will never do business with them again, or recommend them to anyone.
Price assessment: Overpriced
zhengwei liang1 reviewiTotal number of Google reviews zhengwei has written across all businesses on Google Maps, not just this one.
I had a great experience with this tax office. They are very professional, knowledgeable, and genuinely trustworthy; they truly care about their clients and have an excellent work ethic. I highly recommend their services!
Wahidullah Lutfy4 reviewsiTotal number of Google reviews Wahidullah has written across all businesses on Google Maps, not just this one.
I have filled our taxes over three decades with Terry Luck and Scott Luck TLC TAX and am very please with doing so due to their great professinoalism and accuracy of provided excellent tax services!
regards,
Wahidullah Lutfy and Zakia Lutfy ( Wife )
Price assessment: Overpriced
Services: Accounting support
Viet NguyenLocal Guide · 9 reviewsiTotal number of Google reviews Viet has written across all businesses on Google Maps, not just this one.
It's nearing a decade since my wife and I have gone with Scott. He's always taken care of us with our mix of 1099 and w2. Definitely appreciate the years and knowledge he has and that is why my family stands behind Scott!
Price assessment: Reasonable price
Services: Income tax filing, Income tax return filing, Tax Preparation, Income tax return preparation
Patti Bolter9 reviewsiTotal number of Google reviews Patti has written across all businesses on Google Maps, not just this one.
Scott has been doing our taxes for approximately 6 years now. Very pleased with his service. Always responds when we need questions answered. His office assistants also helps with responding when he is busy. Don’t have to wait weeks to get answers.
Price assessment: Great price
Services: Income tax filing, Income tax return preparation
Robyn Ortega2 reviewsiTotal number of Google reviews Robyn has written across all businesses on Google Maps, not just this one.
Scott & the TLC team offered great support and help during my tax preparation needs with getting on the phone with the IRS to resolve my prior tax issues. Thank you guys it is appreciated!
