Analyzing 5,886,0405.9M ReviewsFor 16,24716.2K Experts

Experts Reviews · Company report
TLC Carpet Cleaning Inc - Carpet Cleaning Dallas, Fort Worth logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%64+15.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty88−1.2Momentum penalty44−5.6Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE

TLC Carpet Cleaning Inc - Carpet Cleaning Dallas, Fort Worth

Providence Village, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #104Position by Experts Score among all companies we track in this category. of 108 carpet cleaning · 4.8★ from 239 Google reviews

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Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.TLC Carpet Cleaning Inc - Carpet Cleaning Dallas, Fort Worth is better than 79% of carpet cleaning.B
79
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.TLC Carpet Cleaning Inc - Carpet Cleaning Dallas, Fort Worth is better than 64% of carpet cleaning.B
64
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.TLC Carpet Cleaning Inc - Carpet Cleaning Dallas, Fort Worth is better than 88% of carpet cleaning.A
88
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.TLC Carpet Cleaning Inc - Carpet Cleaning Dallas, Fort Worth is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.TLC Carpet Cleaning Inc - Carpet Cleaning Dallas, Fort Worth is better than 44% of carpet cleaning.C
44
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.TLC Carpet Cleaning Inc - Carpet Cleaning Dallas, Fort Worth is better than 100% of carpet cleaning.A
100

Reviews for your job

Customers hired TLC Carpet Cleaning Inc - Carpet Cleaning Dallas, Fort Worth for 8 kinds of job.

TLC Carpet Cleaning Inc - Carpet Cleaning Dallas, Fort Worth for area rug cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$447
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Area rug cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#44 / 60

All 14 Google reviews tagged “Area rug cleaning”

KenLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I've used TLC Carpet Cleaning several times and they do a great job. I recommend them highly.

Area rug cleaning
John6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This company worked me in for an emergency cleaning on Christmas Eve. Very affordable and very clean during the service. They also communicated very well.

Area rug cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Sinan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I really like the service today. Samuel showed up on time, explained everything details about cleaning to me. He did great job in cleaning my carpets. It was like magic when he is done. I highly recommend TLC Carpet Cleaning!!!

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
SteveLocal Guide · 85 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We had a very large wool rug Milton picked up and took back to their "shop" for cleaning and minor repair. Brittany told me in advance what to expect and she was right on! Great service, excellent quality!! Highly recommend this business for rug cleaning expertise!!

Area rug cleaning+ Responsiveness+ Punctuality+ Quality
Bryce2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Michael did a wonderful job! Also was a wonders to talk to. Very uplifting guy passionate about his work. Very Happy!

Area rug cleaningPet stain & odor removalSeat shampooing+ Responsiveness+ Punctuality+ Quality
Keri1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I highly recommend TLC! The technician, Samuel, was polite, prompt, and knowledgeable. He answered all my questions, and finished in a timely manner. He went above and beyond the service of other cleaners we’ve had before, and the results were excellent. Thank you TLC, and Samuel !

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Angela5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Michael is awesome! An asset to the company!

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Quality+ Professionalism
Karen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Michael I loved the cleaning on my carpet it was super good the machine does not make noise and it is very clean Thanks to Michael😀

Customer photo from Karen's review
Area rug cleaning+ Punctuality
John6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Michael did a awesome job!

Area rug cleaningSteam cleaning+ Responsiveness+ Quality+ Professionalism
Cheryl14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very professional service, and carpet looks great.

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Pam2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Area rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
FoodieLocal Guide · 75 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Area rug cleaningSteam cleaningFlooring+ Responsiveness+ Punctuality+ Quality
Tori9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
gailgaffin6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Area rug cleaning+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 67%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning48$170–$334
Pet stain & odor removal17$139–$360
Steam cleaning16—
Area rug cleaning14$170–$447
Upholstery cleaning12$189–$359
Flooring11—
Carpet steam cleaning9$176–$340
Water damage-related cleanup & repair7—

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