Analyzing 5,886,0405.9M ReviewsFor 16,24716.2K Experts

Experts Reviews · Company report
TLC Carpet Cleaning Inc - Carpet Cleaning Dallas, Fort Worth logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%64+15.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty88−1.2Momentum penalty44−5.6Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE

TLC Carpet Cleaning Inc - Carpet Cleaning Dallas, Fort Worth

Providence Village, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #104Position by Experts Score among all companies we track in this category. of 108 carpet cleaning · 4.8★ from 239 Google reviews

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Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.TLC Carpet Cleaning Inc - Carpet Cleaning Dallas, Fort Worth is better than 79% of carpet cleaning.B
79
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.TLC Carpet Cleaning Inc - Carpet Cleaning Dallas, Fort Worth is better than 64% of carpet cleaning.B
64
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.TLC Carpet Cleaning Inc - Carpet Cleaning Dallas, Fort Worth is better than 88% of carpet cleaning.A
88
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.TLC Carpet Cleaning Inc - Carpet Cleaning Dallas, Fort Worth is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.TLC Carpet Cleaning Inc - Carpet Cleaning Dallas, Fort Worth is better than 44% of carpet cleaning.C
44
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.TLC Carpet Cleaning Inc - Carpet Cleaning Dallas, Fort Worth is better than 100% of carpet cleaning.A
100

Reviews for your job

Customers hired TLC Carpet Cleaning Inc - Carpet Cleaning Dallas, Fort Worth for 8 kinds of job.

TLC Carpet Cleaning Inc - Carpet Cleaning Dallas, Fort Worth for water damage-related cleanup & repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Water damage-related cleanup & repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 10

All 7 Google reviews tagged “Water damage-related cleanup & repair”

Holly4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

TLC Carpet did a fabulous job after our pipes broke and flooded the first floor. Michael installed a new carpet pad and was able to save the carpet. After he finished re-installing the carpet, he cleaned it and it looks and smells like new. A+ I recommend!

Carpet steam cleaningGeneral carpet cleaningSteam cleaning+ Responsiveness+ Punctuality+ Quality
DerekLocal Guide · 61 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

After our foundation repair we needed our carpet restretched and laid back down. TLC worked with our schedule and did a fantastic job! Highly recommend

Water damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
Tamara7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Michael met all our needs And made everything better

Water damage-related cleanup & repairFlooring+ Responsiveness+ Punctuality
Arne5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Michael did a awesome job! He was very professional, polite, and detailed. He was uplifting and passionate about his work. Would definitely recommend and will definitely be using TLC carpet cleaning again!

Water damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
María8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Michele, I really liked your service perfect service really friendly professional service.

General carpet cleaningWater damage-related cleanup & repair+ Responsiveness+ Punctuality+ Quality
EstelaLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Michael did a great job fixing up our carpet today. He was super professional and pretty quick for everything that had to be done. Definitely recommended 👍🏼

Water damage-related cleanup & repairWater damage-related mold removal+ Responsiveness+ Professionalism
Tara1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Michael was very very helpful! He made sure everything was done correctly. He went over and beyond to ensure that he left my carpet better than when I moved in. Great experience!

General carpet cleaningWater damage-related cleanup & repairWater damage-related mold removal+ Responsiveness+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 67%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning48$170–$334
Pet stain & odor removal17$139–$360
Steam cleaning16—
Area rug cleaning14$170–$447
Upholstery cleaning12$189–$359
Flooring11—
Carpet steam cleaning9$176–$340
Water damage-related cleanup & repair7—

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