Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
Google reviewers rate TLS Home Improvement 4.6 out of 5 based on 58 reviews, noting the owner replies to 78% of feedback. Customers frequently praise the company for professional workmanship, clear communication, and adherence to budgets during kitchen, bathroom, and basement remodeling projects. However, recurring complaints from low-star reviewers highlight significant delays in receiving quotes and instances of poor workmanship that required immediate correction.
Data from Google, last updated November 11, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Bar = this company · dark tick = category median.
58 Google reviews we collected
Phrases our text analysis found in 54 written reviews
How often each topic comes up in the written reviews
We read 54 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Their work and their attention to detail is amazing.”
“I needed more space that is 100% elderly friendly, houses built in the 1970's are not elderly friendly.”
“They were very responsive to providing a detailed quote with sketches.”
“We are never quick to criticize and we are always flexible and understanding.”
“I highly recommend TLS for any of your home improvements”
“Terry and Jay were very reasonable with working through the few cost changes and unforeseen issues along the way.”
“20 months ago, I had them out to give me a quote on finishing my basement.”
“Excellent customer service and answered all my questions!”
“They provide you with upfront pricing, stick to the budget and the agreed-upon timeline.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired TLS Home Improvement for 8 kinds of job. Pick one to see what they paid and said.
Worked with Darryl at TLS to quote and work on home flooring. Excellent customer service and answered all my questions!
Terrie and his team at TLS Are great to work with! They provide you with upfront pricing, stick to the budget and the agreed-upon timeline. Doug is an excellent team lead and his carpenters are respectful of your property and have solid carpentry skills. I would not hesitate to use them again!
After a successful update of our master bath in 2000, we expected nothing but the best! And did Doug deliver. He made the renovation happen. From the cabinet placement to the moulding for the stair rail, he was on top of it. He and the team were always ready to hear my concerns and suggestions. There was a period…
I had pleasure working with Marcia and John from TLS on my home remodeling project. Everything was done according to my expectations John was very detailed and pleasant gentleman to work with. Marcia was on top of things when it comes to communication regarding projects. I highly recommend TLS for any of your home improvements
Fantastic work, professional and quick response. TLS has done work for me more than once and I'd use them again as my first contact in the future.
Loved the work done and how they gave suggestions on ways to save some money👍🏼👍🏼
| Job | Reviews | Category typical |
|---|---|---|
| General construction | 8 | — |
| Remodeling | 7 | — |
| Install flooring | 4 | — |
| Paint indoors | 4 | — |
| Carpentry services | 3 | — |
| Bathroom remodeling | 3 | — |
| Drywall installation | 3 | — |
| Deck construction | 2 | — |
4.6 ★★★★★ 58 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
The work was great! We were pleased with the end result!
Terry and his team came into my life when I was struggling with making some really hard decisions in my life. Moving my mom in with me after my father's sudden death was the easy decision but determining if we should put a ton of money an old home or just move is where it started to get stressful. This would be the first major decision I have made without my father's advice. After we decided to stay, Terry's team made that decision feel right. His team is beyond amazing! They listened to my needs. I needed more space that is 100% elderly friendly, houses built in the 1970's are not elderly friendly. I walked through the space that we had for my mother a discussed my concerns. They listened as we talked and made suggestions I didn't even think of doing. Every single person that works in this major project were incredibly friendly and nice. Their work and their attention to detail is amazing. If they noticed something minor around the house that needed a slight fix they fixed it, even minor mistakes previous contractors made. My main concern was safety how it looked didn't bother me but they made sure that this new space looks absolutely amazing! My mom now has a bathroom and closet that is built for her exact needs and for her long-term needs because Terry's team made sure we covered possible outcome for my mother. When I first spoke to Dale he told me that by the end of this project we would be family. He was right! I'm going to miss them coming to my house to work. I would recommend this contractor 100%. Seriously don't look at anybody else!
Worked with Darryl at TLS to quote and work on home flooring. Excellent customer service and answered all my questions!
Terrie and his team at TLS Are great to work with! They provide you with upfront pricing, stick to the budget and the agreed-upon timeline. Doug is an excellent team lead and his carpenters are respectful of your property and have solid carpentry skills. I would not hesitate to use them again!
After a successful update of our master bath in 2000, we expected nothing but the best! And did Doug deliver. He made the renovation happen. From the cabinet placement to the moulding for the stair rail, he was on top of it. He and the team were always ready to hear my concerns and suggestions. There was a period in December, where they had a couple of projects open, and we got moved to the back burner when the weather warmed (other project outdoor), but although we understood, we were dismayed about the delay. Doug's attention to detail, and finish made the project come together in a beautiful transformation. I would like to thank Terry and the whole crew for make our kitchen redo the best.
Rosanne, thank you for your incredible review of TLS Home Improvement, and for your detailed feedback. We greatly appreciate you! We pride ourselves on giving our clients an amazing customer experience, along with the best quality and value. We are so honored to know that you have great trust in us when it comes to your home projects. We can't wait to work together again in the future. Take care!
I had pleasure working with Marcia and John from TLS on my home remodeling project. Everything was done according to my expectations John was very detailed and pleasant gentleman to work with. Marcia was on top of things when it comes to communication regarding projects. I highly recommend TLS for any of your home improvements
Thank you very much! It was a pleasure working with you. We're excited to know that our work added value to the sale of your home. Please keep us in mind if you need anything else. Sincerely, the TLS team
Fantastic work, professional and quick response. TLS has done work for me more than once and I'd use them again as my first contact in the future.
Thank you for taking the time to leave such a positive review. We’re delighted to hear that our service surpassed your expectations. Providing high-quality service is at the heart of everything we do, and your feedback reassures us that we’re on the right track. We truly appreciate your trust. Should you need any further assistance, please feel free to contact us anytime. Sincerely, The TLS Team
Loved the work done and how they gave suggestions on ways to save some money👍🏼👍🏼
Thank you so much for your kind words! We’re so happy to hear that you had a great experience with our service. Our team strives to provide exceptional service, and knowing that we’ve met your expectations truly means a lot to us. We appreciate your support and look forward to serving you again in the future. If there's anything else we can do for you, don’t hesitate to reach out! Sincerely, The TLS Team
TLS Home Improvement did a great job for us. They were flexible and accommodating when we had to move things around or added things to the project. Quality workmanship at a good price.
Thank you for the fantastic review! We’re absolutely thrilled to hear that you were impressed with our efficient and high-quality service. Our team works hard to ensure every customer has an exceptional experience, and it’s wonderful to know we’ve succeeded in doing so for you. Your feedback motivates us to continue delivering the best experience possible. Sincerely, The TLS team
Best in the business -these guys really knocked it out of the park for me!
We appreciate your kind words, Thank You, The TLS Home Team
Analyzing 9,840,2499.8M ReviewsFor 27,70927.7K Experts
