Analyzing 9,848,2429.8M ReviewsFor 27,74827.7K Experts

Experts Reviews · Company report
TLS Home Improvement logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%67+36.5Reliability 24%58+14.1Value 14%100+14.1Replies to reviews 7%55+3.9Craft & service penalty16−8.4Experts Score= 60Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.60SCORE

TLS Home Improvement

O'Fallon, MO · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #47Position by Experts Score among all companies we track in this category. of 56 home builders · 4.6★ from 58 Google reviews

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Report card

Percentile vs other home builders (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.TLS Home Improvement is better than 67% of home builders.B
67
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.TLS Home Improvement is better than 58% of home builders.C
58
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.TLS Home Improvement is better than 16% of home builders.F
16
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.TLS Home Improvement is better than 100% of home builders.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.TLS Home Improvement is better than 100% of home builders.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.TLS Home Improvement is better than 55% of home builders.C
55

Reviews for your job

Customers hired TLS Home Improvement for 8 kinds of job.

TLS Home Improvement for remodeling

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 75/100.How Job match is calculatedBuilt only from reviews Google tagged “Remodeling”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 13

All 7 Google reviews tagged “Remodeling”

Jay6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very happy with the results and entire experience. I would definitely use TLS for future projects.

Bathroom remodelingCarpentry servicesGeneral construction+ Responsiveness+ Punctuality+ Quality
Mary3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Many thanks to Terry, John, and the rest of their crew who have totally transformed my house! The new flooring is perfect, and I love my new kitchen . . . so much attention to perfection and constant follow-up to make sure all was well. If I think of any more updating projects around my house, TLS is definitely THE one I’d call. Thanks, again, TLS!!

Remodeling+ Responsiveness+ Punctuality+ Quality
john10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great job well done. Had a master bath remodel. Installation was great and very well done. Very happy with Terry and Co. Would have them do it again . No complaints.

Remodeling+ Responsiveness+ Punctuality+ Quality
John2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great company and great workers. We contracted to finish our basement during the pandemic, and TLS was very professional in working with us in order to get the work done while they worked on several other projects with limited staff. I would recommend them to work on any home improvement projects.

Remodeling+ Responsiveness+ Punctuality+ Quality
Matt3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I hired TLS to finish my basement and add a small office and bathroom. Not only did it turn out beautifully, but Terry, Doug, and his crew were great every step of the way. They were very flexible in terms of scheduling around my work meetings and they kept me updated every step of the way. Also, something I really…

Remodeling+ Responsiveness+ Punctuality+ Quality
Steve4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They were always on time and very professional. The attention to detail was too notch. We couldn’t be happier with TLS and they are by far the best contractor we have used. We never had to worry about them showing up and their work was perfect

General constructionRemodelingDrywall installation+ Responsiveness+ Punctuality+ Quality
Michael6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Great Service, courteous employees and fantastic master bath remodel.

RemodelingInstall flooringTile work installation+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 50%Overpriced 0%Not sure 50%

Jobs customers hired them for

JobReviewsCategory typical
General construction8—
Remodeling7—
Install flooring4—
Paint indoors4—
Carpentry services3—
Bathroom remodeling3—
Drywall installation3—
Deck construction2—

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