Carpet cleaning service · Hartford, CT · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%92+24Value 15%100+15.2Experts Score= 96Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#68 of 155 carpet cleaningiPosition by Experts Score among all companies we track in this category. · better than 56%
5.0★★★★★147 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$312typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Tmz Magic Cleaning five stars based on 147 reviews, with the owner responding to all feedback. Customers frequently cite punctuality, clear communication, and reasonable pricing for services including carpet, sofa, rug, and mattress cleaning. Many note the use of protective measures and environmentally safe products, resulting in thorough stain removal. One low-star review criticized water stains left on a mattress and a lack of follow-up communication to resolve the issue.
Google rating: 5.0 out of 5 from 147 reviews (99% five-star).
Reviews on this page: 147 Google reviews (138 with written comments, 13 with photos).
Owner responses: the business replied to 100% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Tmz Magic CleaningCarpet Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Tmz Magic Cleaning: 97/100 on this factor. Category median: 96.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Tmz Magic Cleaning: 92/100 on this factor. Category median: 96.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Tmz Magic Cleaning: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Tmz Magic Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Tmz Magic Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 82.–
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Bar = this company · dark tick = category median.
Star ratings
147 Google reviews we collected
5.0of 5
5 stars14699%
4 stars00%
3 stars00%
2 stars11%
1 star00%
Praise vs complaints
Phrases our text analysis found in 138 written reviews
100%praise
Praise306100%
Complaints10%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1653%
Reasonable1447%
Overpriced00%
Not sure00%
$312+21% vs typical carpet cleaning
Middle half of what 18 customers paid ($207–$385) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results7825%
Staff & attitude6922%
Would recommend5919%
Speed & response5719%
Price & value207%
Communication186%
Honesty & trust62%
What customers talk about
We read 138 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We’ve been using TMZ Magic Cleaning for our annual carpet and sofa cleaning, and they consistently do an amazing job.”
“We are so grateful for that, and also for the kindness and pride that they have in their work.”
“Highly recommend TMZ Magic Cleaning and Dan to anyone—top-notch service every single time!”
“Very professional, on time, and paid attention to every detail.”
“His price was very fair and his communication was excellent.”
“Daniel was very easy to communicate with, explained everything clearly and made sure I was happy with the final product.”
“Dan is incredibly professional, reliable, and thorough—everything always looks and feels brand new after he’s done.”
People customers mention
Daniel24 reviews
Dan3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Tmz Magic Cleaning for 5 kinds of job. Pick one to see what they paid and said.
JJane5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We were pleased with the steam cleaning of my area rugs and the cleaning of our bathroom tile floor. Dan was on time and a great worker. We are definitely keeping his number for the future.
Paid $300–350Reasonable priceCarpet steam cleaningService not listed
CCheryl2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Daniel did an amazing job! My 16 year old dog made the loveseat her comfortable spot the last months she was here, so she had accidents. I called Daniel, and he came out the next day. He did an amazing job, the stains and the smell are gone. He was very nice, and affordable. Highly recommend!
Paid $150–200Great priceUpholstery cleaning
MMichelleLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Excellent service. Prompt sweet and effective.
And he found my mom’s ring in the cushions and returned it to me.
Highly recommend.
Paid $200–250Great priceUpholstery cleaning
Ddebbi2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
We were so impressed by the word that TMZ did on our indoor huge couch (white) and outdoor furniture. The previous company we had hired to clean our large indoor couch used product that actually made the couch stained. TMZ focused their time on removing all of the stains and previous poor workmanship and our couch…
Paid $500+Upholstery cleaning
KKelly7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
TMZ cleaning was so wonderful to work with! Our dog made a mess of our couch and I couldn’t clean it myself. I called and the owner made arrangements to come out and clean it that afternoon. His price was very fair and his communication was excellent. When he arrived he used protective covers on his shoes and was…
Paid $300–350Great priceUpholstery cleaning
RRyan5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I’ve used Daniel a few times for rug cleaning and sofa cleaning. Daniel is friendly, dresses professionally and makes sure he keeps your home clean while inside. I will continue to to refer his business
We were pleased with the steam cleaning of my area rugs and the cleaning of our bathroom tile floor. Dan was on time and a great worker. We are definitely keeping his number for the future.
Price assessment: Reasonable price
Price: $300–350
Services: Carpet steam cleaning, Service not listed
Response from the owner · a week ago
I truly appreciate your words and support!
K
Kinysha Castellano5 reviewsiTotal number of Google reviews Kinysha has written across all businesses on Google Maps, not just this one.
Daniel was Amazing!! I have a fury upholstered couch that was stained by animals and young children he brought the fur back to life and got every stain out! I almost thought about getting a new couch until I found his business! Thank you so much TMZ!
Price assessment: Great price
Services: Upholstery cleaning, Pet stain & odor removal
Response from the owner · 3 months ago
Thank you so much for your support and feedback! Hope work with you in future again
C
Cheryl Leopold2 reviewsiTotal number of Google reviews Cheryl has written across all businesses on Google Maps, not just this one.
Daniel did an amazing job! My 16 year old dog made the loveseat her comfortable spot the last months she was here, so she had accidents. I called Daniel, and he came out the next day. He did an amazing job, the stains and the smell are gone. He was very nice, and affordable. Highly recommend!
Price assessment: Great price
Price: $150–200
Services: Upholstery cleaning
Response from the owner · 4 months ago
Thank you so much for taking the time to leave us a review! We truly appreciate your kind words and your trust in our service.
It was a pleasure helping you, and we’re grateful for the opportunity to earn your business. Reviews like yours mean a lot to a small family-owned company like ours.
Thank you again for your support, and we look forward to serving you again in the future!
M
Michelle LobovitsLocal Guide · 19 reviewsiTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
Excellent service. Prompt sweet and effective.
And he found my mom’s ring in the cushions and returned it to me.
Highly recommend.
Price assessment: Great price
Price: $200–250
Services: Upholstery cleaning
Response from the owner · 4 months ago
Thank you so much for taking the time to leave a review. I truly appreciate your kind words and your support of my small business.
I’m especially happy that I was able to find the ring and help you with that. It was a pleasure serving you, and I’m grateful for the opportunity to assist.
Thank you again for your trust, and please don’t hesitate to reach out if you ever need anything in the future!
L
Launa TLocal Guide · 79 reviewsiTotal number of Google reviews Launa has written across all businesses on Google Maps, not just this one.
My couch is like brand new! If your house is like our house your couch is a catch all for popcorn, spilled drinks, snack residue, dirt from playing outside and spaghetti spills. I had been meaning to clean our couch for a while but I kept putting it off because well busy Mom over here. So glad I called Daniel over at TMZ because now our couch is not cringe worthy when you go have family and friends over or you just wanna lay down lol. We also had a wool rug and carpeted staircase/ hallway cleaned. All the traffic stains and odors are gone! I will absolutely call again. Daniel was very polite, focused, and professional. He also responded in a timely manner. Thank you!
Price assessment: Great price
Services: Upholstery cleaning, General carpet cleaning, Area rug cleaning
Response from the owner · 4 months ago
Thank you so much for taking the time to leave us a Google review! We truly appreciate your support and are grateful for the opportunity to serve you. It was a pleasure working with you!
D
debbi kritzman2 reviewsiTotal number of Google reviews debbi has written across all businesses on Google Maps, not just this one.
We were so impressed by the word that TMZ did on our indoor huge couch (white) and outdoor furniture. The previous company we had hired to clean our large indoor couch used product that actually made the couch stained. TMZ focused their time on removing all of the stains and previous poor workmanship and our couch looks great again. We are so grateful for that, and also for the kindness and pride that they have in their work. THANK YOU. Magic. :-)
Price: $500+
Services: Upholstery cleaning
Response from the owner · 4 months ago
Thank you for your kind review! Your feedback means a lot to our small family-owned business. We appreciate your trust and look forward to helping you again in the future.
O
Olga Rivera1 reviewiTotal number of Google reviews Olga has written across all businesses on Google Maps, not just this one.
*REPEAT CUSTOMER! We were so pleased with the service we scheduled a second cleaning for the main floor. We will continue to do business with TMZ. Thank you so much for the accommodations. The carpets look amazing and smell great.
Services: Carpet steam cleaning
Response from the owner · 11 months ago
Thank you for your review! We appreciate your support and are grateful you chose TMZ Magic Cleaning. We look forward to serving you again soon!
A
Amit Patel3 reviewsiTotal number of Google reviews Amit has written across all businesses on Google Maps, not just this one.
We’ve been using TMZ Magic Cleaning for our annual carpet and sofa cleaning, and they consistently do an amazing job. Dan is incredibly professional, reliable, and thorough—everything always looks and feels brand new after he’s done.
What really stands out is how trustworthy he is. We feel completely comfortable having him in our home, and he always goes above and beyond to make sure everything is perfect.
Highly recommend TMZ Magic Cleaning and Dan to anyone—top-notch service every single time!
Price assessment: Great price
Services: Carpet steam cleaning, Upholstery cleaning, General carpet cleaning, Area rug cleaning
Response from the owner · 6 months ago
F
Thank you so much for your review — I truly appreciate you taking the time to share your experience. It really means a lot to me.
I also want you to know how much I value you, not just as a client, but as someone I genuinely enjoy working with. I have a great deal of respect for you, and I’m very grateful for the trust you’ve placed in me over time.
It’s always a pleasure working with you, and I look forward to continuing to provide you with the best service possible.
Thank you again for your continued support — it truly means a lot.
Warm regards,
Daniel
J
João Victor Cardoso silva2 reviewsiTotal number of Google reviews João has written across all businesses on Google Maps, not just this one.
