Analyzing 7,299,1217.3M ReviewsFor 20,67720.7K Experts

Experts Reviews · Company report
Tmz Magic Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%92+24Value 15%100+15.2Experts Score= 96Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Tmz Magic Cleaning

Hartford, CT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #68Position by Experts Score among all companies we track in this category. of 155 carpet cleaning · 5.0★ from 147 Google reviews

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Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Tmz Magic Cleaning is better than 97% of carpet cleaning.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Tmz Magic Cleaning is better than 92% of carpet cleaning.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Tmz Magic Cleaning is better than 100% of carpet cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Tmz Magic Cleaning is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Tmz Magic Cleaning is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Tmz Magic Cleaning is better than —% of carpet cleaning.–
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Reviews for your job

Customers hired Tmz Magic Cleaning for 5 kinds of job.

Tmz Magic Cleaning for pet stain & odor removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$146–$348
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Pet stain & odor removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#67 / 100
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “Pet stain & odor removal”

Ashleigh3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Daniel was Amazing!! I have a fury upholstered couch that was stained by animals and young children he brought the fur back to life and got every stain out! I almost thought about getting a new couch until I found his business! Thank you so much TMZ!

Customer photo from Ashleigh's review
Great priceUpholstery cleaningPet stain & odor removal
danniLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

So well done - it’s like my carpets and couch are brand new!!!!! 10x better than most commercial places. Will absolutely be using the team again!

Great priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Alyssa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent service! Daniel was communicative, prompt, and did a very thorough job cleaning two area rugs. Would definitely use this service again and would recommend to others!

Paid $200–250Great pricePet stain & odor removalArea rug cleaning
Jennifer3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The service was way better than anticipated and we will be calling again! :)

Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
MiriamLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I have used Tmz twice before yesterday's cleaning. The company does a terrific job. I have two dogs and two cats living in my home, so I have the carpets cleaned every six months. Once the summertime comes and I can move things outside, they will be cleaning the tiled recreation room, as well. I highly recommend this company.

Carpet steam cleaningArea rug cleaningPet stain & odor removal
Jordan13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very thorough and professional. With kids, cats and dogs, our surfaces take a beating. We’ve had them clean our carpets and furniture multiple times and have always been impressed with the work and the value.

Carpet steam cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Jennifer3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Amazing job. Carpets cleaned beautifully and bathroom tile floors look new. Great friendly service. Easy yo work with and very fair prices. Highly recommend!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Jeremy13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The service was great and professional. He is super friendly and helpful.

Area rug cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
RosaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

You will not be disappointed. Excellent response time. Excellent customer service. Excellent job!

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Margaret2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Rating only, no written review.

Paid $150–200Reasonable priceCarpet steam cleaningPet stain & odor removalArea rug cleaning
Marinela3 years ago★★★★★

Rating only, no written review.

Area rug cleaningMattress cleaningPet stain & odor removal+ Quality+ Professionalism

Price

$312+21% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 53%Reasonable 47%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Upholstery cleaning33$183–$347
Carpet steam cleaning22$170–$334
Area rug cleaning18$170–$447
General carpet cleaning15$170–$334
Pet stain & odor removal11$146–$348

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