Experts Reviews · Company report
Tom's Auto Center logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%77+18.7Value 14%82+11.6Replies to reviews 7%87+6.2Momentum penalty97−0.3Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE

Tom's Auto Center

Windsor, WI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #590Position by Experts Score among all companies we track in this category. of 809 auto repair shops · 4.8★ from 348 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Tom's Auto Center is better than 79% of auto repair shops.B
79
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Tom's Auto Center is better than 77% of auto repair shops.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Tom's Auto Center is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Tom's Auto Center is better than 82% of auto repair shops.A
82
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Tom's Auto Center is better than 97% of auto repair shops.A
97
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Tom's Auto Center is better than 87% of auto repair shops.A
87

Reviews for your job

Customers hired Tom's Auto Center for 8 kinds of job.

Tom's Auto Center for brakes

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.20
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.60
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 56/100.How Job match is calculatedBuilt only from reviews Google tagged “Brakes”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#518 / 539

All 20 Google reviews tagged “Brakes”

Chad5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

The shops quote for front rotors and pads and new tires was super competitive and I’m confident as always the work was performed flawlessly.

Brakes
Paul1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

The Tom's Auto team are reliable and provide great, friendly, knowledgeable and professional service.

Reasonable priceBrakesOil change
EricLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Tom's has been our ' family mechanics ' for nearly as long as we have lived in McFarland. They have always been fair, courteous, and conscientious when it came to the maintenance of a string of vehicles through the years.

TiresSteering & suspension repairAuto exhaust system repair+ Punctuality+ Quality+ Professionalism
Patricia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★

I will not go back. They over charged me. I was angry when I walked out.

BrakesOil change
Brett4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great communication and professional, quality auto repair. First time customer and will definitely be a repeat customer. Highly recommend Tom and his business.

BrakesSteering & suspension repair+ Punctuality+ Quality+ Professionalism
Diane2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They are welcoming & great at explaining what the problem is & how to fix it!

Brakes+ Quality+ Professionalism
Amy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Just can't say enough about Tom's and their level of communication. Text messaging when your car is ready for pick up are awesome.

BrakesOil changeSteering & suspension repair+ Quality+ Professionalism
Nate10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I've been using Tom's Auto for 25 years. During that time I've taken everything from pick up trucks, SUVs, our prius, my 1971 Pontiac, my 1956 Ford. I choose Tom's Auto because I trust them. They stand by their work. Over the years there have been a few times where my repair had a problem, (new brake caliper…

BrakesGeneral repairs & maintenanceSteering & suspension repair
Katelyn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We will be back such great serviceand friendly staff then an added bonus they cleaned my car!

Brakes
JimLocal Guide · 77 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Tom's is always great. Knowledgeable, friendly and they always make sure you understand the service you are receiving as well as which items are priority and which can wait. Cary and Meesha(?) are both good to work with

A/C installation & repairAir & cabin filter replacementBattery
AndrewLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 years ago★★★★★

Best vehicle repair experience I've ever had. During the initial inspection, the technicians take pictures of the parts in question and create a Digital Inspection document that they can text and email to you. It details the current state of the vehicle as well as the recommended repairs. Next they text/email a…

BrakesGeneral repairs & maintenanceTires
William8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★

Rating only, no written review.

Not sureAir & cabin filter replacementTiresGeneral repairs & maintenance
Kurt5 years ago★★

Rating only, no written review.

BrakesAuto engine diagnostic− Value
Simon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Air & cabin filter replacementBatteryBrakes+ Punctuality+ Quality+ Professionalism
Tom1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Brakes+ Punctuality+ Quality+ Professionalism
Chelsea1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Air & cabin filter replacementBrakesElectrical repair+ Quality
Erik3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

BrakesGeneral repairs & maintenanceOil change+ Quality+ Professionalism
Michael8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

BatteryBrakesAuto engine diagnostic
Liova2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

BrakesOil changeTires+ Punctuality+ Quality+ Professionalism
Dave6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

BrakesOil change

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 18%Reasonable 71%Overpriced 6%Not sure 5%

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