Auto repair shop · Windsor, WI · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%77+18.7Value 14%82+11.6Replies to reviews 7%87+6.2Momentum penalty97−0.3Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#590 of 809 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 27%
4.8★★★★★348 Google reviews · 23 photos
89%five-star reviews
4.78★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise Tom's Auto Center for fair pricing, transparent communication, and professional service, noting that staff often provide detailed updates and avoid unnecessary upselling. Recurring themes include prompt handling of repairs, helpful staff, and the convenience of online scheduling. However, several low-star reviews criticize the shop for high part costs, diagnostic fees, and instances where repairs were incorrectly diagnosed or incomplete, leading to significant price discrepancies compared to other providers.
Google rating: 4.8 out of 5 from 348 reviews (89% five-star).
Reviews on this page: 348 Google reviews (230 with written comments, 3 with photos).
Owner responses: the business replied to 80% of reviews.
Most recent review: November 5, 2026.
Service: Auto Repair Shop serving Windsor, Wisconsin.
Data from Google, last updated November 10, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.
Tom's Auto CenterAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Tom's Auto Center: 79/100 on this factor. Category median: 87.B
79
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Tom's Auto Center: 77/100 on this factor. Category median: 85.B
77
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Tom's Auto Center: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Tom's Auto Center: 82/100 on this factor. Category median: 100.A
82
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Tom's Auto Center: 97/100 on this factor. Category median: 100.A
97
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Tom's Auto Center: 87/100 on this factor. Category median: 58.A
87
Bar = this company · dark tick = category median.
Star ratings
348 Google reviews we collected
4.8of 5
5 stars31189%
4 stars226%
3 stars31%
2 stars41%
1 star82%
Praise vs complaints
Phrases our text analysis found in 230 written reviews
97%praise
Praise38797%
Complaints133%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
93%fair
Great price1118%
Reasonable4471%
Overpriced46%
Not sure35%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude10627%
Quality & results7018%
Price & value5213%
Speed & response4511%
Honesty & trust4511%
Would recommend4511%
Communication379%
What customers talk about
We read 230 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everyone that I spoke to was helpful and very professional.”
“The people at Tom's have always been friendly and accommodating, and in my experience, they do great work.”
“Knowledgeable, honest, prompt, and reasonable cost!”
“Severely overpriced.”
“Y'all truly gained a lifelong customer with your timely and dependable service”
“I love the fact that I can easily schedule appointments online and their service reports provide transparency and trust.”
“Will be back for future vehicle service needs and highly recommend!”
“You guys are nuts and i would not recommend you to anyone”
“Trenton was able to fit me in for a quick repair and gave great communication.”
People customers mention
Larry8 reviews
Madison6 reviews
Cody5 reviews
Cary4 reviews
Toms3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Tom's Auto Center for 8 kinds of job. Pick one to see what they paid and said.
Tim1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★
Never had a problem with the service, however said I had to pay THEIR credit card fee of 3% on a $6,600.00 bill! That's 200 extra dollars TO PAY THEM! Can I charge them the 17% I have to pay to carry any debt on my card?! The only ones who can afford this are the wealthy and they are screwing the poorer of us. I…
Steven2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★
Very fair pricing, and everyone I dealt with was making sure I got what I wanted, without overselling.
Auto repairs are not cheap, but they made it painless.
Reasonable priceElectrical repairOil change
Shawna5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I added Tom's Auto as a contact in my phone. I'm new to the area so took a chance on Tom's Auto based on reviews. Fantastic service! The car's issue seemed to resolve by topping off the coolant. They did NOT try to talk me into a $1,000 repair that may or may not be beneficial, earning my respect and loyalty.
Ryne10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I think they did great work for a fair cost. knowledgeable and professional. Definitely recommend.
Randy6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I had one of the tilt pins come out of my trailer stopped in and they took care of it on the spot was back on the road in 20min
Great price
Meric1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Everyone that I spoke to was helpful and very professional. Larry and Cary both were very helpful. I'd come back whenever my car needs to get something done.
Never had a problem with the service, however said I had to pay THEIR credit card fee of 3% on a $6,600.00 bill! That's 200 extra dollars TO PAY THEM! Can I charge them the 17% I have to pay to carry any debt on my card?! The only ones who can afford this are the wealthy and they are screwing the poorer of us. I won' be going there until they change this policy. If they don't want to pay their fees for accepting credit cards then don't accept them!
Price assessment: Overpriced
Services: Tires, Steering & suspension repair, General repairs & maintenance, Auto engine diagnostic
Response from the owner · 4 hours ago
Thank you for taking the time to share your feedback, and for your continued trust in our service over the years, Tim. We truly appreciate your loyal business and understand why a surcharging policy creates frustration, especially on a bill of this size.
Credit card processing institutions charge businesses significant fees per transaction, which increases with larger invoice amounts. To keep our baseline pricing for labor and parts as competitive and fair as possible for all customers rather than embedding those merchant costs directly into our standard rates, we apply a 3% standard processing fee strictly to credit card transactions. If you would like to discuss this further, please feel free to reach out to us directly at (608) 838-3900.
Steven Quinn2 reviewsiTotal number of Google reviews Steven has written across all businesses on Google Maps, not just this one.
Very fair pricing, and everyone I dealt with was making sure I got what I wanted, without overselling.
Auto repairs are not cheap, but they made it painless.
Price assessment: Reasonable price
Services: Electrical repair, Oil change
Response from the owner · a week ago
Steven, we appreciate you recognizing our fair pricing and honest approach—it’s great to hear the experience felt painless despite the cost. Thanks for choosing Tom’s Auto Center!
Shawna Smith5 reviewsiTotal number of Google reviews Shawna has written across all businesses on Google Maps, not just this one.
I added Tom's Auto as a contact in my phone. I'm new to the area so took a chance on Tom's Auto based on reviews. Fantastic service! The car's issue seemed to resolve by topping off the coolant. They did NOT try to talk me into a $1,000 repair that may or may not be beneficial, earning my respect and loyalty.
Price assessment: Reasonable price
Services: General repairs & maintenance, Vehicle Inspection
Response from the owner · a week ago
Shawna, we’re glad that topping off the coolant took care of the issue without pushing unnecessary repairs. Our team believes in honest service and valuing your trust above all else.
Ryne Ring10 reviewsiTotal number of Google reviews Ryne has written across all businesses on Google Maps, not just this one.
Everyone that I spoke to was helpful and very professional. Larry and Cary both were very helpful. I'd come back whenever my car needs to get something done.
Response from the owner · 4 weeks ago
Meric, it’s great to hear that Larry and Cary made your experience both helpful and professional. We appreciate you taking the time to share your positive visit with us.
Kyle Gerber14 reviewsiTotal number of Google reviews Kyle has written across all businesses on Google Maps, not just this one.
Everything was done professionally, and I was kept updated on the progress. I am still getting used to the new wipers. They sit higher than my old ones.
Price assessment: Reasonable price
Services: Battery, Oil change, Service not listed
Response from the owner · a month ago
Linda, glad to hear the service was professional and communication stayed clear throughout. The newer wipers do sit a bit differently—hopefully they grow on you soon!
Michael Knudtson8 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
I have been taking my car in here for 5 years now. Always received amazing customer service. I love the fact that I can easily schedule appointments online and their service reports provide transparency and trust. I never feel like they are trying to up sell me into unnecessary services. Highly recommend this place.
Price assessment: Reasonable price
Services: Oil change
Response from the owner · Edited 4 days ago
Miguel, we really appreciate your loyalty over these past five years and your kind words about our online scheduling and transparent service reports. Our team works hard to keep that trust and avoid unnecessary upsells, so it means a lot to hear it’s making a difference.
