How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%77+18.7Value 14%82+11.6Replies to reviews 7%87+6.2Momentum penalty97−0.3Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORETom's Auto Center
Windsor, WI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #590Position by Experts Score among all companies we track in this category. of 809 auto repair shops · 4.8★ from 348 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.
Reviews for your job
Customers hired Tom's Auto Center for 8 kinds of job.
Tom's Auto Center for general repairs & maintenance
Clear ✕All 43 Google reviews tagged “General repairs & maintenance” · showing 40
Never had a problem with the service, however said I had to pay THEIR credit card fee of 3% on a $6,600.00 bill! That's 200 extra dollars TO PAY THEM! Can I charge them the 17% I have to pay to carry any debt on my card?! The only ones who can afford this are the wealthy and they are screwing the poorer of us. I…
I added Tom's Auto as a contact in my phone. I'm new to the area so took a chance on Tom's Auto based on reviews. Fantastic service! The car's issue seemed to resolve by topping off the coolant. They did NOT try to talk me into a $1,000 repair that may or may not be beneficial, earning my respect and loyalty.
Tom's Auto Center, McFarland, WI. Is my place for car checkups and repairs over the years. Friendly and knowledgeable staff. Suggestions when needed, and even passenger service to and from your home.
Cody was absolutely amazing! And Larry who did the work was absolutely amazing! They went above and beyond for my vehicle! I will be taking all my cars here and recommend them:)
I've been going to Tom's for years. Quality and Dependable service. Communication with the service writers is wonderful. I like that they Che k your vehicle over to prevent future issues and breakdowns.
Everyone was Professional and curteous. Appreciated the detailed diagnostic on my vehicle beforehand. Car seems to be running great but prices do seem a bit high especially on some parts.
Highly professional shop..Took great care of our vehicle. They gave a detailed report and reviewed each item. Staff explained all options. Shop was clean and staff were friendly. I trust them to fix all our cars.
They were great. Got my vehicle in quickly and completed the work in a timely manner. Worked with me and made a plan for vehicle maintenance that worked with my budget and everyone was very friendly
Tom's auto center is very accommodative also very friendly and knowledgeable, they don't pressure you into something that you're not sure you want to do , And just very helpful at what needs to be done
Have been serviced by Tom's Auto for years. Knowledgeable, honest, prompt, and reasonable cost! Have gone above and beyond several times to accommodate and service promptly. Great hometown business!
Top notch professionals, know the vehicles front to back, welcome customer information on vehicle behavior and try to resolve issues completely.
I've had nothing but good experiences here. They are always very friendly and honest. The service is top notch. They provide a detailed report on your vehicle with pictures and descriptions. When dropping off a vehicle they always ask if you need a ride or a loaner car. It's easy to get to and the parking lot…
Worked with Cody, very professional and straight forward. Each service they suggested was independently confirmed prior to bringing my car there. No additional services suggested after inspection, no up-selling, and everything done on time at a lower price than the dealer. Will be taking my car there from now on.
Always great service!
You'd be hard pressed to find a better place to bring your automobile for maintenance and repair. From the service team that answers the phones to the mechanics that work on your car, the whole team is top notch! I've had a few unique issues with my car that I could not get resolved on my own. Tom's patience at…
As always Cary and the team did and excellent job and fit us in the schedule. Legendary 5 star service. Keep up the great work!
Have an older Kia that they worked wonders on. Repairs were timely and communication was terrific. Really appreciated the pictures that accompanied the repair estimate.
They got me in on very short notice and were very accommodating. They did the work in a timely manner. They also handled a couple of minor issues discovered during inspection. Thank you for a great experience. 👍
Well managed by Tom's team in short order. Liked the coffee while waiting.
Always get excellent service from your guys . Customer service is great ! Hard to find sometimes but your crew nails it. .
I brought a used truck I just purchased in for an oil change and 'wellness check'. It ended up having a plethora of issues. I'm very lucky that Tom was willing to work on it, as most shops probably wouldn't have. Truck had wrong engine harness, missing engine mount bolts, bell housing bolts, A/C issues and so on...…
Tom's was very professional from start to finish. I appreciated the emailed estimate and text message communication about the repairs. They embrace the way people communicate in the modern world, which not many mechanics do. They did prompt work for a fair price, with excellent communication. Not much else you can ask for in a mechanic.
Everyone I've worked with at Tom's Auto has been kind and very helpful. They send you very detailed reports regarding your vehicle's repairs, etc. They also have rental cars available if needed. Seriously one of the best auto shops, in my experience!
I've been using Tom's Auto for 25 years. During that time I've taken everything from pick up trucks, SUVs, our prius, my 1971 Pontiac, my 1956 Ford. I choose Tom's Auto because I trust them. They stand by their work. Over the years there have been a few times where my repair had a problem, (new brake caliper…
Tom's is always great. Knowledgeable, friendly and they always make sure you understand the service you are receiving as well as which items are priority and which can wait. Cary and Meesha(?) are both good to work with
Tom’s was great from start to finish I highly recommend them
Tom’s is the place to go! Great and affordable service with a smile! We’ve presented many auto repair challenges :-) through the years and Tom’s always came through for us! Thanks Tom’s!
I use Tom’s Auto for most of my maintenance and work on my car. They are close and local, they have good appointment windows, and always offer great customer service.
Always excellent service at Tom's. I have been taking all of my vehicles there for almost 20 years.
Best vehicle repair experience I've ever had. During the initial inspection, the technicians take pictures of the parts in question and create a Digital Inspection document that they can text and email to you. It details the current state of the vehicle as well as the recommended repairs. Next they text/email a…
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Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 67 | — |
| General repairs & maintenance | 43 | — |
| Tires | 38 | — |
| Auto engine diagnostic | 22 | — |
| Brakes | 20 | — |
| Battery | 17 | — |
| Vehicle Inspection | 15 | — |
| Wheel alignment | 15 | — |
