How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%77+18.7Value 14%82+11.6Replies to reviews 7%87+6.2Momentum penalty97−0.3Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCORETom's Auto Center
Windsor, WI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #590Position by Experts Score among all companies we track in this category. of 809 auto repair shops · 4.8★ from 348 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.
Reviews for your job
Customers hired Tom's Auto Center for 8 kinds of job.
Tom's Auto Center for oil change
Clear ✕All 67 Google reviews tagged “Oil change”
Very fair pricing, and everyone I dealt with was making sure I got what I wanted, without overselling. Auto repairs are not cheap, but they made it painless.
Everything was done professionally, and I was kept updated on the progress. I am still getting used to the new wipers. They sit higher than my old ones.
I have been taking my car in here for 5 years now. Always received amazing customer service. I love the fact that I can easily schedule appointments online and their service reports provide transparency and trust. I never feel like they are trying to up sell me into unnecessary services. Highly recommend this place.
Very nice and very prompt to take care of me. Shared info as to what they did and suggestions for future repairs.
Great service and friendly staff at Tom’s Auto! Provided loaner car while they serviced vehicle. Made several non critical service recommendations along with photos and pricing for each. Will be back for future vehicle service needs and highly recommend!
Tom's Auto Center, McFarland, WI. Is my place for car checkups and repairs over the years. Friendly and knowledgeable staff. Suggestions when needed, and even passenger service to and from your home.
Always have great service at Tom’s.
Easy to schedule, quick service, friendly and reliable feedback. Provided suggested maintenance, but did not push it. Will definitely be coming back to Tom’s!
Excellent customer service as usual.
I have been having my car serviced at Tom's for about three years - friendly, competent, and timely service and explanations that a novice like myself can understand.
Excellent service, great prices with transparency, great staff to guide you with work being done.
Fantastic service! Fixed an issue from a previous repair they did free of charge. Service writers are very knowledgeable and helpful. Also love the availability of loaner vehicles.
Excellent Customer Service. Took the right steps to find the problem and get it fixed quickly.
Always the best! I know I can trust them to take the best care of my older vehicle.
Every time I've needed to take my car for any service @ Tom s I've always received excellent service from all staff! Thank you all @ Tom s auto!!
Appreciated ride to and from service center and flexibility of times.
Top notch professionals, know the vehicles front to back, welcome customer information on vehicle behavior and try to resolve issues completely.
Toms always does a great job.
The Tom's Auto team are reliable and provide great, friendly, knowledgeable and professional service.
Was recommended Tom's by a co-worker and I was very happy with the results. Larry didn't push unnecessary add-ons like so many places do. I'm very happy with the services we received, we'll be back!
I've had nothing but good experiences here. They are always very friendly and honest. The service is top notch. They provide a detailed report on your vehicle with pictures and descriptions. When dropping off a vehicle they always ask if you need a ride or a loaner car. It's easy to get to and the parking lot…
Tom's has been our ' family mechanics ' for nearly as long as we have lived in McFarland. They have always been fair, courteous, and conscientious when it came to the maintenance of a string of vehicles through the years.
Always great service!
Excellent work by a friendly, knowledgeable staff.
Tom's always does a good job.
Small town friendly and very competent. Went above and beyond to get maintenance done when faced with barriers from lease company.
You'd be hard pressed to find a better place to bring your automobile for maintenance and repair. From the service team that answers the phones to the mechanics that work on your car, the whole team is top notch! I've had a few unique issues with my car that I could not get resolved on my own. Tom's patience at…
I will not go back. They over charged me. I was angry when I walked out.
Well managed by Tom's team in short order. Liked the coffee while waiting.
I brought a used truck I just purchased in for an oil change and 'wellness check'. It ended up having a plethora of issues. I'm very lucky that Tom was willing to work on it, as most shops probably wouldn't have. Truck had wrong engine harness, missing engine mount bolts, bell housing bolts, A/C issues and so on...…
Just can't say enough about Tom's and their level of communication. Text messaging when your car is ready for pick up are awesome.
Everyone I've worked with at Tom's Auto has been kind and very helpful. They send you very detailed reports regarding your vehicle's repairs, etc. They also have rental cars available if needed. Seriously one of the best auto shops, in my experience!
Tom's Auto Center has been a solid service/repair location for me
I would recommend this repair center to anybody they are so polite kind wonderful generous people. I have never experienced search trustworthy Auto Repair. Anytime I stop by for something they fix it immediately. Tom Carey and staff love you forever and definitely recommend this place to anyone who needs a…
I have been using Tom's Auto for about 30 years, since Tom first opened. He did great work for a reasonable price! I left the Madison area for quite a few years, but found Tom's when I returned about 6 years ago. His shop is much larger now but he still does great work and is reasonable priced! It still feels like a…
It is clear that customer service is their #1 priority. A pleasure to do business with.
I appreciate the fact that Tom's is able to schedule maintenance type repairs in a timely fashion. The early drop off, later pick up and use of a curtesy vehicle are services that are valuable for working customers.
Tom's is always great. Knowledgeable, friendly and they always make sure you understand the service you are receiving as well as which items are priority and which can wait. Cary and Meesha(?) are both good to work with
They have been my mechanic of choice for over 30 years. They stand behind their work.
Very nice workers and I was impressed with the price. It was affordable.
Tom’s Auto Center is the only place in town to take your vehicle. Expert front desk staff are always professional and explain everything the technicians are going to do before they do it. Excellent quality and honest service!
Always excellent service at Tom's. I have been taking all of my vehicles there for almost 20 years.
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Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 67 | — |
| General repairs & maintenance | 43 | — |
| Tires | 38 | — |
| Auto engine diagnostic | 22 | — |
| Brakes | 20 | — |
| Battery | 17 | — |
| Vehicle Inspection | 15 | — |
| Wheel alignment | 15 | — |
