Pest control service · Bloomington, IN · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%86+50.5Reliability 26%80+20.9Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 86Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#63 of 73 cockroach controliPosition by Experts Score among all companies we track in this category. · better than 14%
4.9★★★★★47 Google reviews · 21 photos
96%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
89%reviews answered by the owner
$282typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Tom's Termite & Pest Control LLC 4.9 out of 5 stars based on 47 reviews, with the owner responding to 89% of feedback. Customers frequently cite reasonable pricing, same-day availability, and clear communication as key benefits of the service. Recurring themes include effective treatment for various pests such as termites, wasps, and mice, along with professional and friendly interactions. No common criticisms appear in the provided five-star excerpts.
Google rating: 4.9 out of 5 from 47 reviews (96% five-star).
Reviews on this page: 47 Google reviews (36 with written comments).
Owner responses: the business replied to 89% of reviews.
Most recent review: October 25, 2026.
Service: Cockroach Control serving Bloomington, Indiana.
Data from Google, last updated November 1, 2026.
Score profile vs other cockroach control
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyCockroach Control median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Tom's Termite & Pest Control LLC: 86/100 on this factor. Category median: 95.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Tom's Termite & Pest Control LLC: 80/100 on this factor. Category median: 94.A
80
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Tom's Termite & Pest Control LLC: 99/100 on this factor. Category median: 97.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Tom's Termite & Pest Control LLC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Tom's Termite & Pest Control LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
Bar = this company · dark tick = category median.
Star ratings
47 Google reviews we collected
4.9of 5
5 stars4596%
4 stars00%
3 stars12%
2 stars12%
1 star00%
Praise vs complaints
Phrases our text analysis found in 36 written reviews
99%praise
Praise8299%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price240%
Reasonable360%
Overpriced00%
Not sure00%
$282+143% vs typical cockroach control
Middle half of what 4 customers paid ($210–$426) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2328%
Price & value1417%
Would recommend1417%
Quality & results1113%
Speed & response1012%
Honesty & trust1012%
Communication11%
What customers talk about
We read 36 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“If you have bug or nice problems, give them a call.”
“Prices were super reasonable the in field Service members We’re extremely helpful!”
“I would highly recommend this business to anyone in the area!”
“Tom is friendly, knowledgeable, reasonably priced, provided quick turn around time and thorough wasp treatment.”
“Tom is very reliable and has always came out same day to inspect or treat our property.”
“Tom inspected the house and gave me an honest assessment of our needs.”
“He is very good at what he does, extremely easy to communicate with and has tremendous prices.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Tom's Termite & Pest Control LLC for 8 kinds of job. Pick one to see what they paid and said.
WWill6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
They are super nice guys, very personal.Did an amazing job...
I would not hesitate to use them again.They're great people
Paid $200+
Iiluv8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★
Excellent customer care and expert service. Trustworthy and courteous. Highly recommend!
Paid $180–200Reasonable priceHornet & wasp exterminationRodent exterminationBug & insect extermination
MMaryLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Very professional on everything great company would refer them to anybody! Tom is the best!!
My wife and I built a house in the woods.
We found our paradise, getting covered with bugs , and mice.
I called Tom's pest control, he came out gave me a price , and started treating our house. That was I think 5 years ago.
We have a 6 month service with them.
We start seeing bugs , and Tom calls , and says it time for your 6 month treatment.
A few days later, they show up , do what they do . And the bugs are gone.
I can't thank this company enough for what they do.
If you have bug or nice problems, give them a call. You will not regret it
Bruce Smith
Price assessment: Reasonable price
Response from the owner · a day ago
Glad we are able to help make that paradise even better. Thanks Bruce
D
Dustin Brinson2 reviewsiTotal number of Google reviews Dustin has written across all businesses on Google Maps, not just this one.
We will only use Tom’s Termite and Pest Control from now on! Tom is very reliable and has always came out same day to inspect or treat our property. His prices are very reasonable and he lets you know upfront what the cost will be. Would 100% recommend for pest control!
Price assessment: Great price
Services: Hornet & wasp extermination, Termite inspection, Termite extermination
Response from the owner · 2 months ago
Thank you for the great review Brittany. We do our best for every single customer
W
Will Otto6 reviewsiTotal number of Google reviews Will has written across all businesses on Google Maps, not just this one.
I would highly recommend this business to anyone in the area! Tom is quick to reply, fast to come to your place to give you an inspection and treatment, and knowledgeable about what he’s doing. He made me feel informed on what was going on and what to expect. He will even come back annually to make sure the problem doesn’t resurface. Thank you for your help on keeping my home pest free!
Called Tom at 4:30 on a Friday with a terrible yellow jacket problem next to my back door to my deck. He showed up with in 30 min and took care of the problem. Great guy with a great price wish I could give him a 10 star
Response from the owner · 2 years ago
Thank you. Appreciate your business.
B
Brandon HolcombLocal Guide · 49 reviewsiTotal number of Google reviews Brandon has written across all businesses on Google Maps, not just this one.
I definitely would recommend Tom's termite and pest control to anyone in need of service. They went over and beyond and exceeded expectation. They were very responsive and professional as well as customer service was great! Give these guys a call!
