Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
Tommy Pollina Landscape Company logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%70+17Value 14%71+10Replies to reviews 7%59+4.2Craft & service penalty66−3.4Experts Score= 72Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.72SCORE

Tommy Pollina Landscape Company

Woodridge, IL · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #19Position by Experts Score among all companies we track in this category. of 23 landscape designers · 4.8★ from 241 Google reviews

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Report card

Percentile vs other landscape designers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Tommy Pollina Landscape Company is better than 82% of landscape designers.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Tommy Pollina Landscape Company is better than 70% of landscape designers.B
70
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Tommy Pollina Landscape Company is better than 66% of landscape designers.B
66
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Tommy Pollina Landscape Company is better than 71% of landscape designers.B
71
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Tommy Pollina Landscape Company is better than 100% of landscape designers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Tommy Pollina Landscape Company is better than 59% of landscape designers.C
59

Reviews for your job

Customers hired Tommy Pollina Landscape Company for 8 kinds of job.

Tommy Pollina Landscape Company for lawn mowing & maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).2.60
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 30/100.How Job match is calculatedBuilt only from reviews Google tagged “Lawn mowing & maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 5

All 5 Google reviews tagged “Lawn mowing & maintenance”

John4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★

Abysmal customer service, can't provide a timeline on when they will be out for fall cleanup. "oh you're on a list, ok where am I on the list? Oh I don't have an answer for you there, ok would you like to look up my name? Still won't be able to give you any information" used you guys for 3 years paid your absurd…

Lawn mowing & maintenanceYard work− Responsiveness− Professionalism
LoukasLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Joe Pollina and his team do a great job! I highly recommend them for any landscaping and/or drainage issues you may have. Weekly lawn maintenance is great and very reasonable pricing for all projects.

Irrigation system repair & maintenanceLawn mowing & maintenanceMulching+ Responsiveness+ Professionalism+ Value
Eugene9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★

Read the yelp reviews. It says it all.. Edit 2/23/21: See what he did there in his response lol? The issues with the payment was caused by his staff and lack of communication but again.. the customer is still at faulty.

Lawn mowing & maintenanceYard work− Quality− Professionalism
Berenice5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Amazing service done by this company . Great staff who is very friendly and definitely show passion for their job.

Lawn mowing & maintenance+ Quality+ Professionalism+ Value
Mike11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★

Rating only, no written review.

Lawn mowing & maintenanceTree trimming & pruning− Responsiveness− Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 23%Reasonable 69%Overpriced 3%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Yard drainage9—
Sod installation8—
Landscape design7—
Walkway landscaping7—
Stone landscaping7—
Landscape design construction6—
Drainage solutions6—
Lawn mowing & maintenance5—

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