Analyzing 8,661,2998.7M ReviewsFor 24,73324.7K Experts

Experts Reviews · Company report
Tomoko Auto Care Center logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%19+1.3Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Tomoko Auto Care Center

Seattle, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #227Position by Experts Score among all companies we track in this category. of 622 auto repair shops · 4.9★ from 210 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Tomoko Auto Care Center is better than 94% of auto repair shops.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Tomoko Auto Care Center is better than 90% of auto repair shops.A
90
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Tomoko Auto Care Center is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Tomoko Auto Care Center is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Tomoko Auto Care Center is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Tomoko Auto Care Center is better than 19% of auto repair shops.F
19

Reviews for your job

Customers hired Tomoko Auto Care Center for 4 kinds of job.

Tomoko Auto Care Center for auto engine diagnostic

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto engine diagnostic”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#175 / 417
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Auto engine diagnostic”

JuliaLocal Guide · 207 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Tony is honest, kind, to the point and incredibly helpful. He helped match me with an AMAZINGLY PRICED used car through another customer of his when my old clunker finally bit the dust years ago; she ran like a dream for another decade. He genuinely cares and considers folks friends, not just customers. Awesome dude.

Great priceGeneral repairs & maintenanceAuto engine diagnosticEngine repair
KristiLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Fantastic friendly honest service! Tony quickly diagnosed the problem and told us where to go to buy what we needed to fix the problem. No upselling. Genuine and helpful. AAA guy vouched for him. Thank you, Tony!

Auto engine diagnostic
NemthelLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I dropped off my 2014 subaru outback in the morning, asking Tony to look into an issue with my gears not shifting properly. He and team took it out for two test runs but weren't able to reproduce the issue. So, after flushing my transmission fluid and not finding it dirty enough to replace, Tony advised me on what…

Great priceAuto engine diagnostic
Joanna4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Look no further for the best car mechanic in West Seattle. I came into Mr. Tomoko’s shop with an unidentified issue causing my vehicle to vibrate while stalled. Mr. Tomoko not only gave me a free inspection, but was incredibly honest that because the vehicle was perfectly safe to drive, he did not think it was worth…

Great priceGeneral repairs & maintenanceAuto engine diagnostic
Brenn5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Tony is a hoot and after joking around with you is super honest about what is going on. Would absolutely go back!

Great priceAuto engine diagnostic
NickLocal Guide · 173 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Came across Tony's workshop in a google map search. Went to fix a check engine light issue and Tony is very knowledgeable and manage to fix the issue at a very reasonable price. Revisited his workshop for a squeaking brake issue and he is very kind to have it checked. Very happy with his service, professionalism and…

BatteryAuto engine diagnosticEngine repair+ Quality+ Professionalism+ Value
Xaviera6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Tony is amazing and I will never bring my car anywhere else because he is the best. He is charming and honest with a killer sense of humor which is all of course lovely, but he also does ZERO upselling, very quickly diagnosed my failed hybrid battery, and had my Prius back on the road so fast I was shocked. He…

BatteryAuto engine diagnostic+ Punctuality+ Quality+ Professionalism
Tara1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Rating only, no written review.

Reasonable priceGeneral repairs & maintenanceAuto engine diagnostic
BLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Auto engine diagnostic

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 82%Reasonable 18%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance22—
Auto engine diagnostic9—
Engine repair3—
Battery2—

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