Photography studio · Frisco, TX · reviewed since 2026
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#25 of 322 video production companiesiPosition by Experts Score among all companies we track in this category. · better than 93%
5.0★★★★★70 Google reviews · 10 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Tone Films | Plano Photo & Video Studio at a glance
Google reviewers rate the studio five stars based on seventy reviews, with the owner responding to seventy percent of them. Clients frequently cite professional video production, clear quality, and skilled editing as key aspects of the service. Recurring themes include excellent customer service, good communication, and timely responses. No low-star reviews were provided to identify specific criticisms, so the summary reflects only the positive feedback regarding punctuality and professionalism.
Google rating: 5.0 out of 5 from 70 reviews (100% five-star).
Reviews on this page: 70 Google reviews (66 with written comments).
Owner responses: the business replied to 70% of reviews.
Most recent review: September 30, 2026.
Service: Video Production Company serving Frisco, Texas.
Data from Google, last updated November 5, 2026.
Score profile vs other video production companies
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.
This companyVideo Production Companies median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Tone Films | Plano Photo & Video Studio: 100/100 on this factor. Category median: 99.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Tone Films | Plano Photo & Video Studio: 99/100 on this factor. Category median: 98.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Tone Films | Plano Photo & Video Studio: 100/100 on this factor. Category median: 95.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Tone Films | Plano Photo & Video Studio: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 64.–
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Bar = this company · dark tick = category median.
Star ratings
70 Google reviews we collected
5.0of 5
5 stars70100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 66 written reviews
100%praise
Praise29100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1785%
Reasonable210%
Overpriced00%
Not sure15%
Topic share
How often each topic comes up in the written reviews
5topics
Staff & attitude1655%
Would recommend621%
Quality & results310%
Communication310%
Speed & response13%
What customers talk about
We read 66 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“professional good editing really great customer service as well”
“excellent video production company highly recommend very professional and good customer service”
“Such an awesome videography company, very professional and delivers great results.”
“very professional , great communication, nice customer service”
“also have timely responses and very well mannered.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Tone Films | Plano Photo & Video Studio for 2 kinds of job. Pick one to see what they paid and said.
Kimia6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
super great videography skills! also have timely responses and very well mannered. i would highly recommend. super clear quality as well.
Sahar1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
excellent video production company highly recommend very professional and good customer service
Leslie6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Such an awesome videography company, very professional and delivers great results.
Great priceDocumentary productionFull-service video production
Luke3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
This guy is an epic videographer. The way he worked with the company and its products made it such an experience.
Best video production company!!! I love their customer service!!
Price assessment: Great price
Services: Full-service video production
Response from the owner · 3 weeks ago
Lizbeth, thank you for such an enthusiastic review! Hearing that our customer service stood out to you is exactly why we do what we do. We work hard every day to be a Plano video production company people truly enjoy working with.
Andrei, Tone Films
Mike1 reviewiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Thanks so much, Mike! We are really glad you enjoyed the video. Hearing that means a lot to everyone here at our Plano video production company.
Andrei, Tone Films
Asreen Fathima Baksh2 reviewsiTotal number of Google reviews Asreen has written across all businesses on Google Maps, not just this one.
Asreen, thank you for the kind words about our production work! Our crew puts real care into every project, and it is wonderful to know it showed. We are proud to be a Plano video production company people are happy to recommend.
Andrei, Tone Films
Mrinal Kandhalu3 reviewsiTotal number of Google reviews Mrinal has written across all businesses on Google Maps, not just this one.
The video was very good, it was clean, and good quality
Price assessment: Great price
Services: Full-service video production
Response from the owner · 3 weeks ago
Hi Mrinal, we appreciate you noticing how clean the final video turned out. Quality is something we never cut corners on as a Plano video production company, so your feedback really made our day.
Andrei, Tone Films
Kimia Sajjadi6 reviewsiTotal number of Google reviews Kimia has written across all businesses on Google Maps, not just this one.
super great videography skills! also have timely responses and very well mannered. i would highly recommend. super clear quality as well.
Response from the owner · 3 weeks ago
Kimia, what a lovely review to read! Quick responses and courteous communication matter to us just as much as crisp, clear footage, so thank you for calling out both. We are grateful to have you recommending our Plano video production company.
Andrei, Tone Films
Sathvika S1 reviewiTotal number of Google reviews Sathvika has written across all businesses on Google Maps, not just this one.
Thank you, Sathvika! Our camera team will be thrilled to hear you loved the videography. Reviews like yours keep our Plano video production company motivated to keep raising the bar.
Andrei, Tone Films
Ulises Jaimes6 reviewsiTotal number of Google reviews Ulises has written across all businesses on Google Maps, not just this one.
Amazing customer service highly recommend!! Very professional
Response from the owner · 3 weeks ago
Ulises, it means a lot that you took the time to share this. Professional, friendly service is at the heart of how we run our Plano video production company, and we are glad that came through for you.
Andrei, Tone Films
Goodbye1 reviewiTotal number of Google reviews Goodbye has written across all businesses on Google Maps, not just this one.
We really appreciate the kind review! Taking good care of every client is a priority for our Plano video production company, so we are happy our customer service made a good impression.
Andrei, Tone Films
Bernice Gyebi1 reviewiTotal number of Google reviews Bernice has written across all businesses on Google Maps, not just this one.
Bernice, thank you for the shout out to both our service and our videographer! Your encouragement means a great deal to the whole Plano video production company team.
Andrei, Tone Films
farah3 reviewsiTotal number of Google reviews farah has written across all businesses on Google Maps, not just this one.
Thank you, Farah! We are so glad the quality of the video stood out to you. Clean, sharp footage is something our Plano video production company takes real pride in.
Andrei, Tone Films
