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Toni's Kitty Rescue

Non-profit organization · Berkeley, CA · reviewed since 2019

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%83+52.7Reliability 28%70+19.8Replies to reviews 8%45+3.7Experts Score= 76Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#6 of 22 pet rescuePosition by Experts Score among all companies we track in this category. · better than 76%
4.8 ★★★★★ 120 Google reviews · 24 photos
94%five-star reviews
4.95★last 12 monthsAverage stars on reviews from the last 12 months only.
3.7%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
45%reviews answered by the owner
Oct 2026latest review

Toni's Kitty Rescue at a glance

Google reviewers rate Toni's Kitty Rescue 4.8 out of 5 based on 120 reviews, noting that the organization responds to 45% of comments. Most customers describe a thorough, organized adoption process with clear communication and post-adoption follow-up. However, some low-star reviews criticize perceived bureaucratic rigidity, unresponsiveness to inquiries, and instances of rude phone interactions.

  • Google rating: 4.8 out of 5 from 120 reviews (94% five-star).
  • Reviews on this page: 120 Google reviews (115 with written comments, 69 with photos).
  • Owner responses: the business replied to 45% of reviews.
  • Most recent review: October 15, 2026.
  • Service: Pet Rescue Organization serving Berkeley, California.

Data from Google, last updated October 25, 2026.

Score profile vs other pet rescue

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

Satisfaction83Reliability70Craft & service–Value–Momentum100Replies to reviews45Satisfaction: 83 (median 61)Reliability: 70 (median 58)Momentum: 100 (median 100)Replies to reviews: 45 (median 28)
Toni's Kitty RescuePet Rescue median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Toni's Kitty Rescue: 83/100 on this factor. Category median: 61.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Toni's Kitty Rescue: 70/100 on this factor. Category median: 58.B
70
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 86.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 93.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Toni's Kitty Rescue: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Toni's Kitty Rescue: 45/100 on this factor. Category median: 28.C
45

Bar = this company · dark tick = category median.

Star ratings

120 Google reviews we collected

  • 5 stars11394%
  • 4 stars11%
  • 3 stars00%
  • 2 stars00%
  • 1 star65%

Praise vs complaints

Phrases our text analysis found in 115 written reviews

  • Praise15395%
  • Complaints85%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude4427%
  • Would recommend3924%
  • Quality & results3019%
  • Communication2113%
  • Speed & response1610%
  • Honesty & trust74%
  • Price & value42%

What customers talk about

We read 115 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “TKR has a great staff that are so knowledgeable and care about the homes and people their kittens are going to.”
  • “Would highly recommend Toni's Kitty Rescue if you're looking for a cat to add to the family.”
    “But I cannot recommend the experience of working with this crew.”
  • “They are very thorough and helpful, and they still keep in touch to see how my kitten is doing!”
  • “The process was quick and seamless once all the pieces were in place and communication across the board could not have been better.”
  • “I originally was interested in fostering and after I put in my application I was immediately contacted but an in person orientation.”
  • “…y (many) questions about Tino's health and personality and were very transparent throughout the process, which is so important when making a huge life…”
  • “There is an adoption fee but it's well worth it given the love and thorough care these kittens received since they were rescued.”
    “Also its not cheap- $185 per cat, and it is called a "contribution", while actually it is a required, non-negotiable fee.”

People customers mention

  • Drish 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Susan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

We cannot thank you all enough for helping us find our babies. You guys made the process seamless and the kitties are so healthy and happy.

Alan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

We found Toni’s kitty rescue online and filled out an application to adopt 3 kittens. The whole experience from applying, interviewing to bringing our new family home was stress free and well organized. I would totally recommend this organization.

Lisa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

We had the best experience with Toni's Kitty Rescue! They were amazing in helping us find the perfect pair of kitties for us, and were equally diligent about making sure we were the perfect home for them. They really took the time to learn about us and to ensure that were prepared to adopt two young kittens, which…

Customer photo from Lisa's review
Zackary2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Adopted two wonderful kitties from TKR a couple months ago :) Highly recommend!!!

NicoletteLocal Guide · 43 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Ive never adopted a cat prior to this by myself but this felt like the easiest thing. I originally was interested in fostering and after I put in my application I was immediately contacted but an in person orientation. I then communicated I was interested in adopting two bonded pair kittens. I had a wonderful on the…

Chris11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

drish and the crew at toni’s were exceptional in communication and matching us with a wondeful kitten! charmion and her family shared their fostering home with us and we all had the best experience possible! if you are on the fence about adoption, work with Toni’s and you are guaranteed to be matched with a wonderful new family member!

Customer photo from Chris's review

Photos

Customer reviews

4.8 ★★★★★ 120 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Susan Porter2 reviewsTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We cannot thank you all enough for helping us find our babies. You guys made the process seamless and the kitties are so healthy and happy.

Alan Porter3 reviewsTotal number of Google reviews Alan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We found Toni’s kitty rescue online and filled out an application to adopt 3 kittens. The whole experience from applying, interviewing to bringing our new family home was stress free and well organized. I would totally recommend this organization.

Mariam Tajri2 reviewsTotal number of Google reviews Mariam has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Would give zero stars if I could- extremely rude lady on the phone.

Lisa Blanco1 reviewTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We had the best experience with Toni's Kitty Rescue! They were amazing in helping us find the perfect pair of kitties for us, and were equally diligent about making sure we were the perfect home for them. They really took the time to learn about us and to ensure that were prepared to adopt two young kittens, which we really appreciated. The foster family was equally amazing and took such great care of them until it was time to adopt. The process was quick and seamless once all the pieces were in place and communication across the board could not have been better. Would highly recommend Toni's Kitty Rescue if you're looking for a cat to add to the family.

Zackary Oon2 reviewsTotal number of Google reviews Zackary has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Adopted two wonderful kitties from TKR a couple months ago :) Highly recommend!!!

Nicolette PalmerLocal Guide · 43 reviewsTotal number of Google reviews Nicolette has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Ive never adopted a cat prior to this by myself but this felt like the easiest thing. I originally was interested in fostering and after I put in my application I was immediately contacted but an in person orientation. I then communicated I was interested in adopting two bonded pair kittens. I had a wonderful on the phone interview then went to meet the lil guys in person. They were very well taken care of. TKR has a great staff that are so knowledgeable and care about the homes and people their kittens are going to. They have been so friendly and I would highly recommend them to anyone looking to foster or adopt!

Chris Nojima11 reviewsTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

drish and the crew at toni’s were exceptional in communication and matching us with a wondeful kitten! charmion and her family shared their fostering home with us and we all had the best experience possible! if you are on the fence about adoption, work with Toni’s and you are guaranteed to be matched with a wonderful new family member!

Eric Brownrout7 reviewsTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Thank you, Toni's Kitty Rescue! We had such a wonderful adoption experience. The whole team is organized, supportive, and professional. A special thanks to Michelle, who made pickup so easy and still checks in on our kitten, and Drish, who guided us through the coordination and gave great advice for introducing our new kitten to our resident cat. We couldn't be happier!

James1 reviewTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Hi everyone! I recently adopted a kitty named Ikea, and she was about 16 weeks old! I was in the market for a lap cat and the moment I saw Ikea I fell in looooove!!!! She definitely is not a lap cat, but will run and play from dusk till dawn, and all the time in between, and I couldn't love her MORE!!! This rescue was awesome in the way that they coordinated all the meetings, made sure there was absolutely ZERO rush, made sure it was the right fit, made sure the kittens environment would be safe for her, etc. This rescue really does save kittens, and makes sure that they go to a very safe and loving home. I recommend this rescue if you're serious about rescuing and giving a kitty a loving home. Ikea (Now named Jinx because of her mischievous nature) has settled in amazingly and couldn't be closer with my 8 year old resident cat who LOVES her to death as well.

Eunice M.11 reviewsTotal number of Google reviews Eunice has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We just adopted the most wonderful cat from Toni’s - Alena was so thoughtful about paring us with a cat that was perfect for our situation and we are so smitten with her - she’s a great fit for our household. The whole process was so easy and it’s clear that this organization is super ethical and is truly trying to be sure that their cats are placed appropriately and that the new owners are informed and well prepared. Great to work with, highly recommend!

Toni's Kitty Rescue on Google Maps →

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