Analyzing 6,790,8106.8M ReviewsFor 19,18819.2K Experts
Google reviewers rate the school 4.6/5, praising instructors for patience, clear explanations, and helping students build confidence behind the wheel. Positive feedback highlights the ease of scheduling via the app and the supportive classroom environment. However, low-star reviews cite significant difficulties with booking appointments, noting that slots fill quickly and rescheduling is often impossible. Additional complaints include slow processing of drive completions to the DMV, unexpected late fees, and unresponsive customer service.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
113 Google reviews we collected
Phrases our text analysis found in 95 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 95 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Brad was an amazing instructor—patient, professional, and great at building confidence behind the wheel.”
“Would recommend Mr Brad and Western Springs Too Driver to everyone!”
“I do not recommend this place, you are better going to your local public school!”
“Top Driver Western Springs was an amazing experience for my daughter.”
“Driver’s are friendly but the corporate office is incompetent.”
“He took the time to really explain everything, make sure they understood, and was extremely patient and kind.”
“…vely addressing a number of scheduling and other concerns we had very promptly.…”
“…business days to be processed through the computer, and I understand delays but this is ridiculous I completed my last drive weeks ago and it’s someh…”
“Brad is an incredible instructor and I am genuinely prepared to drive because of it.”
“Go somewhere else - that alone makes it not worth it.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Top Driver Driving School for 1 kind of job. Pick one to see what they paid and said.
I was told that your drive completion only take 7-10 business days to be processed through the computer, and I understand delays but this is ridiculous I completed my last drive weeks ago and it’s somehow hasn’t made it to dmv.
Helped me so much become a responsible and confident driver. Huge thanks to Mr K for helping me out and overall giving me instruction and help in my driving. Great place for drivers education!
Warning: Do not use Top Driver to for driving lessons. This company is a mess and scheduling appointments is like hunger games. Appointments released 1x per month and slots for following month fill up within seconds, leaving you no chance but to wait another month and try it again. If you need to reschedule, forget…
It was nice and chill. Mr. Brad is an incredible instructor and I am genuinely prepared to drive because of it.
Typically do my lessons out of locations not close to Western Springs, but I had my final drive here not expecting to really do much. Instead I got Mr. Brad who taught me a lot and helped me out with my maneuvers. Made my maneuvers way better than they had been. Was not expecting to learn much today but I did, and…
Top Driver Western Springs was an amazing experience for my daughter. Her instructor, Brad Walse, made her feel comfortable in the classroom and behind the wheel sessions. Her knowledge is beyond what we could have asked for. He was the very best!! In addition it was easy to schedule her behind the wheel sessions…
| Job | Reviews | Category typical |
|---|---|---|
| Teen classes | 20 | — |
4.6 ★★★★★ 113 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I was told that your drive completion only take 7-10 business days to be processed through the computer, and I understand delays but this is ridiculous I completed my last drive weeks ago and it’s somehow hasn’t made it to dmv.
Mr Brad is an excellent teacher
Hi Ethan, thank you so much for sharing your comments about Brad. We always enjoy hearing from our students themselves and are happy that you enjoyed your instruction. We wish you and your entire family a lifetime of safe, intelligent driving.
Helped me so much become a responsible and confident driver. Huge thanks to Mr K for helping me out and overall giving me instruction and help in my driving. Great place for drivers education!
Hi Sofia, thank you so much for sharing your comments about Mr. K. We always enjoy hearing from our students themselves and are happy that you enjoyed your instruction. We wish you and your entire family a lifetime of safe, intelligent driving.
Warning: Do not use Top Driver to for driving lessons. This company is a mess and scheduling appointments is like hunger games. Appointments released 1x per month and slots for following month fill up within seconds, leaving you no chance but to wait another month and try it again. If you need to reschedule, forget about it, will never happen. Then, if you don’t complete within the time frame, they charge you $150 for an extension. Don’t bother calling customer service who is very defensive and blames the child. Driver’s are friendly but the corporate office is incompetent.
Hi there. We understand how frustrating it can be when behind-the-wheel appointments are difficult to secure or reschedule, especially when you are working within a required completion timeframe. We’re glad to hear you had positive experiences with our driving instructors, but we take concerns about scheduling and customer service seriously. We’d appreciate the opportunity to review the specific account, including the scheduling history and any extension concerns, so we can provide accurate information about what occurred. Please email [email protected] or call (800) 374-8373 and ask to speak with a supervisor so our team can look into the situation directly.
It was nice and chill. Mr. Brad is an incredible instructor and I am genuinely prepared to drive because of it.
Hi Kevin, thank you so much for sharing your comments about Brad. We always enjoy hearing from our students themselves and are happy that you enjoyed your instruction. We wish you and your entire family a lifetime of safe, intelligent driving.
Mr Brad was a good teacher
Thank you so much for your positive feedback. We are so happy to hear you enjoyed your experience at Top Driver! We wish you a lifetime of safe, intelligent driving.
Typically do my lessons out of locations not close to Western Springs, but I had my final drive here not expecting to really do much. Instead I got Mr. Brad who taught me a lot and helped me out with my maneuvers. Made my maneuvers way better than they had been. Was not expecting to learn much today but I did, and that’s why Mr. Brad is the best instructor I’ve had so far. Recommend doing your lessons with him.
Thank you so much for sharing your comments about Brad. We always enjoy hearing from our students themselves and are happy that you enjoyed your instruction. We wish you and your entire family a lifetime of safe, intelligent driving.
Top Driver Western Springs was an amazing experience for my daughter. Her instructor, Brad Walse, made her feel comfortable in the classroom and behind the wheel sessions. Her knowledge is beyond what we could have asked for. He was the very best!! In addition it was easy to schedule her behind the wheel sessions through the app and a few makeup classroom sessions. Couldn’t be happier with top driver!
Hi Catherine, thank you so much for sharing your comments about Brad. We always enjoy hearing from families and are happy that your daughter enjoyed her instruction. We wish you and your entire family a lifetime of safe, intelligent driving.
Highly recommend Top Driver Western Springs! Brad was an amazing instructor—patient, professional, and great at building confidence behind the wheel. Our daughter had a wonderful experience, and the entire Top Driver team was friendly, supportive, and well-organized. Thank you for everything!
Hi Jurgita, thank you so much for sharing your comments about Brad. We always enjoy hearing from our students themselves and are happy that you enjoyed your instruction. We wish you and your entire family a lifetime of safe, intelligent driving.
Mr Brad at Top Driver Western Springs is the best. Two of my kids attended classes and drives with Mr Brad. He took the time to really explain everything, make sure they understood, and was extremely patient and kind. He also took the time to explain to me after each drive how they did, what they could work on, and he never forgot to include what they did well. He encouraged them to be confident while also instilling the importance of being safe. Would recommend Mr Brad and Western Springs Too Driver to everyone!
Hi Mandy, thank you so much for sharing your comments about Mr. Brad. We always enjoy hearing from our students themselves and are happy that you enjoyed your instruction. We wish you and your entire family a lifetime of safe, intelligent driving.
Analyzing 6,790,8106.8M ReviewsFor 19,18819.2K Experts
