Experts Reviews · Company report
Top Mops Cleaning Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%95+6.7Craft & service penalty96−0.4Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Top Mops Cleaning Service

Lexington-Fayette, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #90Position by Experts Score among all companies we track in this category. of 155 carpet cleaning · 4.9★ from 529 Google reviews

Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Top Mops Cleaning Service is better than 93% of carpet cleaning.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Top Mops Cleaning Service is better than 95% of carpet cleaning.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Top Mops Cleaning Service is better than 96% of carpet cleaning.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Top Mops Cleaning Service is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Top Mops Cleaning Service is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Top Mops Cleaning Service is better than 95% of carpet cleaning.A
95

Reviews for your job

Customers hired Top Mops Cleaning Service for 8 kinds of job.

Top Mops Cleaning Service for cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.23
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$209–$322
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 97/100.How Job match is calculatedBuilt only from reviews Google tagged “Cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 4

All 23 Google reviews tagged “Cleaning”

Kelli6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

We have used Top Mops for years. Nicole is excellent. She takes such good care of us and our home is always spotless afterward. Thank you so much!

Reasonable priceCleaning+ Responsiveness+ Quality+ Professionalism
Rebecca8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

thank You again to Madison for doing an outstanding job She’s consistently very professional, pleasant and used her time here to the max!! Kind Regards Becky

CleaningGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Chris8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

I have received cleaning services from Top Mops at least monthly for almost one year and have always been very pleased with their services. I have used other cleaning services before, and the reason why I like Top Mops most is that they are the most thorough and responsive group we have worked with. Our regular…

CleaningDeep cleanStandard cleaning+ Responsiveness+ Punctuality+ Quality
Diane1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

I love Top Mops cleaning because the cleaners are very nice & always do a spectacular job! The company does background checks on all cleaners (which is very important to me) & you can read their bios on the website. I love coming home to a clean and sparkling house!!! It really is a special treat. I do once a month…

Cleaning+ Responsiveness
Maureen8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

I have been a satisfied customer of Top Mops for many years. All their cleaners are the best. Yesterday LEXI came for the first time. She told me she was a 'clean freak.' I had to laugh, but it was so true. She certainly is. I hope she comes back. Thanks for s great job, LEXI.

CleaningDeep cleanStandard cleaning+ Responsiveness+ Punctuality+ Quality
Laurel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

This service is phenomenal. We have been with Top Mops for 2 years, and they do a fabulous job. They are very professional and wonderful with customer service. Bri, in particular, cleaned our house today and did an amazing job. Highly recommend!

CleaningDeep cleanMoving-related cleaning+ Responsiveness+ Punctuality+ Quality
Katie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Charissa came and cleaned my house for a few months after I had to stop doing any kind of manual labor and go to PT for back pain. It was sure handy to have her around especially when I also had little ones to take care of. She is very detailed, fast, professional, and also personable. I honestly don’t know how she…

CleaningDeep clean+ Responsiveness+ Punctuality+ Quality
HunterLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Thank you so much for sending Charissa and Lily out to clean our home! They did an awesome job and were very prompt, kind, and professional! We will definitely use Top Mops in the future!

CleaningStandard cleaning+ Punctuality+ Quality+ Professionalism
Rene2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We recently switched cleaning services and Top Mops was responsive and caring when scheduling and discussing our needs. Charissa did a wonderful job cleaning our home and was attentive to details and personable. We are very happy with the service so far!

Cleaning+ Responsiveness+ Punctuality+ Quality
Marina8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

This was my first time using Top Mops Cleaning Service. Charissa and Makayla did an excellent job in cleaning the house. Their excellent performance was the reason I decided to hire the company for a bi-weekly cleaning of my house. I am looking forward to working with this company for all my future needs.

Cleaning+ Punctuality+ Quality+ Professionalism
Emily6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Top Mops Cleaning was fantastic! Carla, Avery, Hannah, and Paige all helped deep clean our new home before we moved in. The entire company is so professional and friendly when communicating. Highly recommend!

CleaningDeep cleanMoving-related cleaning+ Responsiveness+ Quality+ Professionalism
marilynsadler7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I recently used Top Mops for the first time and was extremely happy with results. I would highly recommend Paige! She was hard working, very thorough and left my house sparkling. She was also a lovely young woman who was such a pleasure to have in my home. Thank you, Paige and Top Mops for your service!

CleaningOffice & workplace cleaningStandard cleaning+ Punctuality+ Quality+ Professionalism
Charlotte5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I have been using Top Mops' services for six years, and couldn't be happier with them. They are friendly, professional, and always leave our home sparkling. I particularly appreciate that if a cleaner is sick or leaves the company, they go above and beyond to make sure that your service is not interrupted. Our newest cleaner, Phoebe, is a gem!

CleaningDeep cleanStandard cleaning+ Responsiveness+ Punctuality+ Quality
Katherine6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Paige and Carla did a great job cleaning our house. They were here the time they stated and took extra care into cleaning to make sure it was done right! Great company!

CleaningStandard cleaning+ Responsiveness+ Punctuality+ Quality
Kenneth5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

An excellent cleaning service. We have used them for a couple of years now and find that they are a very professional cleaning service . My cleaning technician this last 2 weeks was Hannah and she is excellent. She works hard and looks for things that might need an additional touch and goes that "extra mile" to be…

CleaningStandard cleaningService not listed+ Responsiveness+ Punctuality+ Quality
Donna4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Bethany and Brianna are very professional, courteous, friendly, detailed with their work, plus very sweet with my dog. It’s always a pleasure to see them.

CleaningStandard cleaning+ Punctuality+ Quality+ Professionalism
KelseyLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Paige goes above and beyond and is very friendly!

CleaningStandard cleaning+ Punctuality+ Quality+ Professionalism
Candace1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Avery is the best---my house has a lot of traffic, lots of action and lots of dogs. It always feels so good to come home from a long day at work to a clean and wonderful smelling home :) I am so grateful for the hard work she puts in that in turn makes my life easier and better. Thank you!!!

CleaningDeep cleanStandard cleaning+ Responsiveness+ Punctuality+ Quality
Jenn10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We have used Top Mops for a couple of years and happily recommend them to our family and friends locally! Hannah cleaned for us this week. She was professional, thorough, and friendly. Thank you Hannah and Top Mops for keeping us clean!

CleaningDeep cleanStandard cleaning+ Responsiveness+ Punctuality+ Quality
Elizabeth3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I have been using Top Mops for 2 years. Bethany and Brianna do a terrific job- very professional and conscientious. Highly recommend!

Cleaning+ Responsiveness+ Punctuality+ Professionalism
melissa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I have had great experiences with everyone at this service - from the owners, the administrative personnel who schedule, to the ladies who have cleaned my home. Paige is doing a wonderful job for my family right now, and we feel so comfortable with her. I have recommended this business to many of my friends.

Cleaning+ Punctuality+ Quality+ Professionalism
ChrisLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Bethany & Brianna do an amazing job cleaning our house which has 2 large dogs and a teenage boy, so it can get messy. It looks gorgeous every Thursday we get home!

CleaningDeep cleanStandard cleaning+ Responsiveness+ Punctuality+ Quality
Ben2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Top Mops was a pleasure to work with! They were very nice and attentive to my needs. Maryann & the rest of their team were all great! Highly recommend!

CleaningDeep cleanStandard cleaning+ Responsiveness+ Punctuality+ Quality

Price

$362+40% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 72%Overpriced 3%Not sure 1%

Jobs customers hired them for

JobReviewsCategory typical
Deep clean153$271–$465
Standard cleaning110$158–$265
General housekeeping40$137–$260
Cleaning23$209–$322
Moving-related cleaning22$251–$536
Office & workplace cleaning4—
Interior & exterior window cleaning3$238–$536
Move-out cleaning2—

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