House cleaning service · Lexington-Fayette, KY · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%95+6.7Craft & service penalty96−0.4Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#90 of 155 carpet cleaningiPosition by Experts Score among all companies we track in this category. · better than 42%
4.9★★★★★529 Google reviews · 3 photos
97%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
$362typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Top Mops 4.9 out of 5 based on 529 reviews, with the owner responding to 98% of feedback. Customers frequently praise the staff's punctuality, professionalism, and attention to detail during deep and maintenance cleans, noting that scheduling is easy. Recurring criticisms include pricing that exceeds local competitors and isolated instances where specific checklist items were missed or service area information was inaccurate.
Google rating: 4.9 out of 5 from 529 reviews (97% five-star).
Reviews on this page: 529 Google reviews (496 with written comments, 23 with photos).
Owner responses: the business replied to 98% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
Top Mops Cleaning ServiceCarpet Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Top Mops Cleaning Service: 93/100 on this factor. Category median: 96.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Top Mops Cleaning Service: 95/100 on this factor. Category median: 96.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Top Mops Cleaning Service: 96/100 on this factor. Category median: 99.A
96
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Top Mops Cleaning Service: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Top Mops Cleaning Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Top Mops Cleaning Service: 95/100 on this factor. Category median: 82.A
95
Bar = this company · dark tick = category median.
Star ratings
529 Google reviews we collected
4.9of 5
5 stars51197%
4 stars61%
3 stars61%
2 stars00%
1 star61%
Praise vs complaints
Phrases our text analysis found in 496 written reviews
99%praise
Praise82699%
Complaints51%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price1624%
Reasonable4872%
Overpriced23%
Not sure11%
$362+40% vs typical carpet cleaning
Middle half of what 44 customers paid ($209–$614) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results32940%
Staff & attitude22227%
Speed & response10312%
Would recommend10312%
Honesty & trust304%
Communication293%
Price & value152%
What customers talk about
We read 496 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Each member was a joy to be around and their attention to detail has made the house shine!”
“These employees are professional, friendly and do the best job!”
“Once they showed up, Bradley, Sophia and Lisa were professional, timely and did a fantastic job!”
“Highly recommend them and a huge shout out to the cleaning team Gabby, Madison and Brad.”
“I will never call on this service again, and of course I will recommend others avoid them as well.”
“Exceptional service from knowledgeable, trustworthy staff.”
“Communication was easy, the service was top-notch, and you can tell they take pride in their work.”
“First time for us getting our house professionally cleaned and Top Mops made it well worth it!”
People customers mention
Madison45 reviews
Gabby31 reviews
Michaela25 reviews
Neli24 reviews
Milla24 reviews
Kierra23 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Top Mops Cleaning Service for 8 kinds of job. Pick one to see what they paid and said.
SSteve6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
They did an excellent job and though it was expensive I was very pleased with the job and the workers who cleaned the house.
Paid $500+OverpricedDeep clean
TTricia2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I would 💯 recommend top mops! They did a fantastic job - cleaning my son's apartment to start the new school year! Thank you... Madison, Gabby, & Kiera. - job well done!
Paid $200–250Great priceGeneral housekeeping
AAnnaLocal Guide · 68 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
This is the team you need for your cleaning needs! The owner worked with us on a time to get in our home for a move in clean even when we had a short hiccup with our closing/getting keys. The house was spectacular after Neli, Annie, and Lisa did their magic! We definitely will be using them again!
Mmrsbee02642 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
The employees were professional, thorough, and polite. They did an AMAZING job! It was also nice to get a discount if donated to cancer research which I donate to on a regular❤️
JJanetLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Bradley and Tia were amazing! They were on time, respectful, and did a thorough job cleaning our apartment. Our showers are sparkling! Thank you Top Mops!
Paid $400–450Reasonable priceStandard cleaning
MMadelineLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Neli, Christine, and Alexis did a great job on the deep clean for our new home. Their work made our move much smoother and reduced an already too-long chore list. We would definitely engage Top Mops again.
These employees are professional, friendly and do the best job!!!
Price assessment: Reasonable price
Price: $350–400
Services: Standard cleaning
Response from the owner · 5 days ago
I own Top Mops Cleaning Service and after 14 years in the business, I can honestly say our team members are the reason we are still flourishing in this business. You are so accurate when you say they are professional, friendly and do the best job. That is what I keep seeing as our team keeps growing in how they care for people and their homes and in their knowledge of of how to efficiently clean homes for our amazing clients. Thank you for recognizing our team! We appreciate this! Rest well because the cleaning is complete!
K
Kristin Taylor6 reviewsiTotal number of Google reviews Kristin has written across all businesses on Google Maps, not just this one.
Recovering from knee surgery is tough but my team of Neli, Brynn, Tia, & Gabby from Top Mops has made it much easier. Each member was a joy to be around and their attention to detail has made the house shine! Our house feels like a home again. Thanks again, Top Mops!
Services: Deep clean
Response from the owner · 5 days ago
We love being able to help our clients when they are recovering from surgery or health challenge! Thank you for allowing us to be a part of you getting better. Neli, Brynn, Gabby and Tia are 4 of our many wonderful team members who show competence with details of cleaning and the care of the clients who live in the space. We are grateful for our team and we are grateful for clients like you who trust us to come in and clean!
B
Ben Blacklock3 reviewsiTotal number of Google reviews Ben has written across all businesses on Google Maps, not just this one.
Bradley & Nate did a great job of cleaning my apartment. It’s cleaner now than when I moved in.
Response from the owner · 3 weeks ago
Thank you, Ben! We love hearing things like "it is cleaner than when I moved in". Bradley and Nate are true professionals who know deep cleaning, and who have great communication skills and best of all, they care about what they do for our clients. Thank you for choosing us!
S
Steve Dawson6 reviewsiTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
They did an excellent job and though it was expensive I was very pleased with the job and the workers who cleaned the house.
Price assessment: Overpriced
Price: $500+
Services: Deep clean
Response from the owner · a month ago
Thank you so much for your kind words! We’re so glad our team was able to help you rest a little easier in your home. We know a deep clean is most definitely an investment to get those baseboards, exterior cabinets, and interior doors hand cleaned! We are grateful you trusted Top Mops to care for your home and give it the attention it needed. We truly appreciate you choosing us. Enjoy your refreshed space and thank you again for taking the time to give us a shout out.
B
Bradley TownsendLocal Guide · 9 reviewsiTotal number of Google reviews Bradley has written across all businesses on Google Maps, not just this one.
I reached out to Top Mops after my mother had a fall and was hospitalized. We wanted to get a deep clean before she returned home. The team was exceptional in helping coordinate the clean and went over every detail. Once they showed up, Bradley, Sophia and Lisa were professional, timely and did a fantastic job! I cannot say enough good things about the team on-site and the office team that helped us coordinate. Many thanks!
Price assessment: Great price
Services: Deep clean
Response from the owner · 2 months ago
We are so thankful we could be of help to you and especially your mother after her fall. There are so many tasks that can become major challenges when we have health changes. It was a pleasure for our team of kind professionals to help her with house cleaning chores and let us know if we can serve you again.
C
Charissa Chapman6 reviewsiTotal number of Google reviews Charissa has written across all businesses on Google Maps, not just this one.
Neli, Alexis, Tia and Lisa were my cleaners
They went above and beyond my expectations. Balancing a full-time job, side hustles, and kids makes keeping up with the finer details of house cleaning tough. Top Mops completely lifted that weight off my shoulders. They are incredibly sweet, efficient, and awesome at what they do. Looking forward to having them back biweekly!
Response from the owner · 2 months ago
We love being able to take things off your plate! Thank you for giving our team an opportunity to demonstrate our expertise in professional cleaning services.
T
Tricia Phelps2 reviewsiTotal number of Google reviews Tricia has written across all businesses on Google Maps, not just this one.
I would 💯 recommend top mops! They did a fantastic job - cleaning my son's apartment to start the new school year! Thank you... Madison, Gabby, & Kiera. - job well done!
Price assessment: Great price
Price: $200–250
Services: General housekeeping
Response from the owner · 2 months ago
We love being able to clean spaces and give people a new start to a school year. Madison, Gabby and Kiera are excellent professionals and they know what to focus on to restore places to clean. Thank you for allowing us to serve you and for the 100% recommendation as your cleaning professional.
A
Anna DaltonLocal Guide · 68 reviewsiTotal number of Google reviews Anna has written across all businesses on Google Maps, not just this one.
This is the team you need for your cleaning needs! The owner worked with us on a time to get in our home for a move in clean even when we had a short hiccup with our closing/getting keys. The house was spectacular after Neli, Annie, and Lisa did their magic! We definitely will be using them again!
Price assessment: Reasonable price
Price: $500+
Services: Moving-related cleaning, Deep clean
Response from the owner · 2 months ago
Thank you so much for the wonderful review! We know how stressful moving and closing delays can be, so we were happy to work with you and adjust the timing. We’re thrilled that Neli, Annie, and Lisa made your new home look spectacular! We truly appreciate your trust in Top Mops and look forward to cleaning for you again.
M
Melanie11 reviewsiTotal number of Google reviews Melanie has written across all businesses on Google Maps, not just this one.
Top Mops did an amazing job on my home. All cleaners (Bradley, Milla, Brad, Tia and Gabby) were very professional, courteous, efficient, and had great attention to detail and care in cleaning our home. I highly recommend them.
Price assessment: Reasonable price
Response from the owner · 3 months ago
Thank you for the recommendation of Top Mops Cleaning Service. We always feels so thrilled to hear about the detail and care you have experienced with our expert people.
