Experts Reviews · Company report
Top Mops Cleaning Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%95+6.7Craft & service penalty96−0.4Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Top Mops Cleaning Service

Lexington-Fayette, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #90Position by Experts Score among all companies we track in this category. of 155 carpet cleaning · 4.9★ from 529 Google reviews

Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Top Mops Cleaning Service is better than 93% of carpet cleaning.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Top Mops Cleaning Service is better than 95% of carpet cleaning.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Top Mops Cleaning Service is better than 96% of carpet cleaning.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Top Mops Cleaning Service is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Top Mops Cleaning Service is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Top Mops Cleaning Service is better than 95% of carpet cleaning.A
95

Reviews for your job

Customers hired Top Mops Cleaning Service for 8 kinds of job.

Top Mops Cleaning Service for general housekeeping

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.40
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–250
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$137–$260
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 98/100.How Job match is calculatedBuilt only from reviews Google tagged “General housekeeping”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 15
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 40 Google reviews tagged “General housekeeping” · showing 20

Tricia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I would 💯 recommend top mops! They did a fantastic job - cleaning my son's apartment to start the new school year! Thank you... Madison, Gabby, & Kiera. - job well done!

Paid $200–250Great priceGeneral housekeeping
Alexandra8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

There’s nothing like a deep cleaned home going into the weekend. Thanks to Gabby, Bradley, & Savannah.

Standard cleaningGeneral housekeepingDeep clean
Solly2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Tops Mops is the best. Alexis, Brynn, and Bradley did an amazing job with our deep clean. We are always satisfied with their work and highly recommend them!

Reasonable priceGeneral housekeepingDeep clean
Amy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

The team did a great job with our initial deep clean. A handful of cleaners came and swept through the house and did a great job. Now it’s such a relief to have a cleaning serving every other week in the house. Sam does an amazing job each time. We have a dog and a baby and usually a full house every time she comes…

Great priceGeneral housekeepingDeep clean
JenLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

We have used just about every service in town and Top Mops provides the absolute best service. I gladly pay a little bit more for the superior service I receive. Gabby is our regular professional and I am so happy with her professionalism and service. I love that my professional remains consistent especially since…

Paid $150–200Reasonable priceGeneral housekeeping
Najwa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

We started using Top Mops to help with the overall cleanliness of our home and they do not disappoint. We absolutely love Alexis! She’s been such a wonderful addition to our home routine. Her dedication and attention to detail are unmatched — every time she comes, the house feels so fresh, organized, and welcoming.…

Reasonable priceStandard cleaningGeneral housekeeping
Christine1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Gabrielle has been doing our cleaning for a couple of years. We couldn’t be more pleased. I highly recommend Top Mops and especially Gabrielle .

Paid $200–250Reasonable priceStandard cleaningGeneral housekeeping
Jimmy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We have used several cleaning services over the years, but Top Mops is by far, the best. Nicole is always prompt and her professionalism and expertise is unrivaled. Her attention to detail is amazing, leaving no corner unattended. Well worth what we pay.

Paid $250–300Reasonable priceGeneral housekeepingDeep clean
Vicki2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

So thankful for Top Mops services!!! After a recent back injury, cleaning (especially floors) was very difficult. The team arrived at the scheduled time and did a wonderful deep clean on our home!!! The staff is very professional and gets the job done. Michaela, Alexis, Savannah and Mariah were excellent!! Highly recommend.

Paid $500+Reasonable priceGeneral housekeepingDeep clean
Amber11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Top Mops always provides excellent service - Brooklyn is very professional and did an excellent job getting our home ready for the holidays!

General housekeeping+ Responsiveness+ Punctuality+ Quality
EricLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Top Moos is the best. This company has the best trained employees anywhere. Bethany and Reagan were awesome. They are the best. Very professional and courteous. They are meticulous cleaners. Definitely will have them back.

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Karen7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I have utilized the services of Top Mops Cleaning for two years. They are always very responsive in accommodating my requests, especially when I need to make changes in my cleaning schedule. I love having a cleaning service as I can always depend on them to be here as planned. They do a great job cleaning my new…

General housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
DanielLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Top Mops is the best cleaning services I have ever used! Amanda & Berenice worked hard to get our home clean, and they were very pleasant to have in our home. Now my wife and I can enjoy time with our three little kids and rest from our busy lives.

Deep cleanGeneral housekeeping+ Responsiveness+ Punctuality+ Quality
Susan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Two Maids and a Mop does a fabulous job cleaning our home! I’ve had other cleaners before but Two Maids pays much more attention to detail and goes above and beyond!

Deep cleanGeneral housekeeping+ Punctuality+ Quality+ Professionalism
Kevin8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

First time deep clean was outstanding! Phoebe and her team communicated well with me and followed through with the plan during the walkthrough. Highly professional and exceeded expectations.

Deep cleanGeneral housekeeping+ Responsiveness+ Punctuality+ Quality
Mike2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Madison, Reagan, Phoebe and Nell did a great job!

Deep cleanGeneral housekeeping+ Quality+ Professionalism
Valerie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They really did exactly what I needed & make my life so much easier.

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Benjamin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Top Mops provided us with a much needed deep spring cleaning and we were very pleased with the services they provided. Madison and Reagan both were fantastic and we would gladly have either one clean our house again.

Deep cleanGeneral housekeeping+ Quality+ Professionalism+ Value
Joyce2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Amanda, Sherry, and Mary deep cleaned my house. They were very professional, pleasant and through. Wonderful experience. I am booking biweekly cleaning

Deep cleanGeneral housekeeping+ Responsiveness+ Punctuality+ Quality
Mona2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I was really satisfied with Brynn's s work would recommend this ser use to anyone Thank you Brynn

Deep cleanGeneral housekeeping+ Responsiveness+ Punctuality+ Quality

Show more general housekeeping reviews (20 more) →

Price

$362+40% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 72%Overpriced 3%Not sure 1%

Jobs customers hired them for

JobReviewsCategory typical
Deep clean153$271–$465
Standard cleaning110$158–$265
General housekeeping40$137–$260
Cleaning23$209–$322
Moving-related cleaning22$251–$536
Office & workplace cleaning4—
Interior & exterior window cleaning3$238–$536
Move-out cleaning2—

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