Experts Reviews · Company report
Top Mops Cleaning Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%95+6.7Craft & service penalty96−0.4Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Top Mops Cleaning Service

Lexington-Fayette, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #90Position by Experts Score among all companies we track in this category. of 155 carpet cleaning · 4.9★ from 529 Google reviews

Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Top Mops Cleaning Service is better than 93% of carpet cleaning.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Top Mops Cleaning Service is better than 95% of carpet cleaning.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Top Mops Cleaning Service is better than 96% of carpet cleaning.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Top Mops Cleaning Service is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Top Mops Cleaning Service is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Top Mops Cleaning Service is better than 95% of carpet cleaning.A
95

Reviews for your job

Customers hired Top Mops Cleaning Service for 8 kinds of job.

Top Mops Cleaning Service for moving-related cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.22
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.73
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$251–$536
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Moving-related cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#14 / 18
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.88%

All 22 Google reviews tagged “Moving-related cleaning” · showing 20

AnnaLocal Guide · 68 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

This is the team you need for your cleaning needs! The owner worked with us on a time to get in our home for a move in clean even when we had a short hiccup with our closing/getting keys. The house was spectacular after Neli, Annie, and Lisa did their magic! We definitely will be using them again!

Paid $500+Reasonable priceMoving-related cleaningDeep clean
mrsbee02642 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The employees were professional, thorough, and polite. They did an AMAZING job! It was also nice to get a discount if donated to cancer research which I donate to on a regular❤️

Paid $500+Reasonable priceMoving-related cleaningDeep clean
MadelineLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Neli, Christine, and Alexis did a great job on the deep clean for our new home. Their work made our move much smoother and reduced an already too-long chore list. We would definitely engage Top Mops again.

Paid $500+Reasonable priceMoving-related cleaningDeep clean
Kim6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Had my Daughter and Son-in-laws house cleaned before they moved in. They had a dog and it was absolutely filthy and Top Mops did an excellent job of cleaning their home. Highly recommend them and a huge shout out to the cleaning team Gabby, Madison and Brad.

Paid $500+Reasonable priceMoving-related cleaning
MadisonLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★

Decided to use Top Mops per a referral. Paid for a move in deep clean, which was more than other companies in the area and they wanted a tip. Originally seemed like they did a decent job until we noticed and are still noticing more that seem untouched i.e. behind the oven, ceiling fans, windows, baseboards, bathroom…

Paid $500+OverpricedMoving-related cleaningDeep clean
Noell2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Neli and Gabrielle did a great job cleaning our apartment for a move out.

Paid $350–400Reasonable priceMoving-related cleaningDeep clean
Emily7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Gabby, Samantha, Milla, and Alexis did a thorough and professional job cleaning out our new home before we moved in. The fridge was a tough job, but they got it done! We’d definitely recommend Top Mops to anyone. Thanks y’all!

Paid $500+Reasonable priceMoving-related cleaning
RobertLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Just had my first encounter with Top Mops and it will not be our last. Beverly led a great crew who made short work of immaculately cleaning our new home. Samantha, Bradley, Virginia and Beverly checked in regularly to make sure our expectations were met. Attention to detail and 100% customer focus were evident in…

Reasonable priceMoving-related cleaningDeep clean
Eric3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Madison, Michaela, & Reagan did an excellent job detailing our property!

Moving-related cleaning
SallyLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Can’t say enough about the wonderful professionals who cleaned our home thoroughly. Not only did they do a great job, but they were so friendly and kind! Thank you to the “M” squad for your help in cleaning our home! I wish I had taken before and after photos!

Deep cleanMoving-related cleaningStandard cleaning+ Punctuality+ Quality+ Professionalism
Benjamin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Amanda, Makenna and Mia did an awesome job deep cleaning my in-laws apartment - it is beautiful now and ready to sell! They were professional, friendly and efficient! Absolutely wonderful!

Deep cleanMoving-related cleaning+ Punctuality+ Quality+ Professionalism
BillLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Neli and McKenna did a fantastic job cleaning the apartment I was moving from after more then 15 years living there. I was amazed at the quality of the job they did in an apartment in an 82 year old building. As a veteran who used to do white-gloved inspections I was more than impressed. Top Mops is definitely on my…

Deep cleanMoving-related cleaning+ Responsiveness+ Punctuality+ Quality
Carol3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I am so glad I used them for my move-in clean! I have used several other people/cleaning services and I have never been so satisfied with the results. Madison did an awesome job. She cleaned all my priority areas beyond what I have had done with other cleaners and they called to say she had time next to clean…

Moving-related cleaning+ Responsiveness+ Punctuality+ Quality
JenniferLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We recently moved out of our home and it was filthy, so we needed it to be deep cleaned prior to putting it on the market. Hannah, Mia, Michaela, & Phoebe did a fantastic job and the house has honestly never looked better! Every nook and cranny is clean and the refrigerator, which had absolutely seen better days, is…

Moving-related cleaning+ Responsiveness+ Quality+ Professionalism
Daniel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Excellent job! Highly recommended! Mia, Mary and Neli Did a great job, would absolutely use again!

Moving-related cleaning+ Responsiveness+ Punctuality+ Quality
david4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★

I used TopMops in the past for several months at my residence and was overall pleased with their service (especially the actual employees who arrived at my home). However, I recently tried to assist my son in his first home purchase and wanted to schedule a deep clean prior to moving in. There were painters,…

Deep cleanMoving-related cleaningStandard cleaning− Professionalism− Value
Kathryn5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I requested a move-in cleaning with Top Mops. Ayanna and Neli did a walk-through with me and we discussed what I wanted to be cleaned. They were very good about clarifying my cleaning needs and also provided advice on the best methods and products to use. Both were friendly, worked hard, and asked for my assessment as they went. So pleased with them!

Moving-related cleaning+ Responsiveness+ Punctuality+ Quality
Laurel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

This service is phenomenal. We have been with Top Mops for 2 years, and they do a fabulous job. They are very professional and wonderful with customer service. Bri, in particular, cleaned our house today and did an amazing job. Highly recommend!

CleaningDeep cleanMoving-related cleaning+ Responsiveness+ Punctuality+ Quality
Emily6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Top Mops Cleaning was fantastic! Carla, Avery, Hannah, and Paige all helped deep clean our new home before we moved in. The entire company is so professional and friendly when communicating. Highly recommend!

CleaningDeep cleanMoving-related cleaning+ Responsiveness+ Quality+ Professionalism
NicoleLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Fantastic service and job completing a move-out cleaning!! Highly recommend

Moving-related cleaning+ Responsiveness+ Quality+ Professionalism

Show more moving-related cleaning reviews (2 more) →

Price

$362+40% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 72%Overpriced 3%Not sure 1%

Jobs customers hired them for

JobReviewsCategory typical
Deep clean153$271–$465
Standard cleaning110$158–$265
General housekeeping40$137–$260
Cleaning23$209–$322
Moving-related cleaning22$251–$536
Office & workplace cleaning4—
Interior & exterior window cleaning3$238–$536
Move-out cleaning2—

Compare with