Analyzing 7,228,9267.2M ReviewsFor 20,49220.5K Experts

Experts Reviews · Company report
Top Mops Cleaning Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%95+6.7Craft & service penalty96−0.4Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Top Mops Cleaning Service

Lexington-Fayette, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #90Position by Experts Score among all companies we track in this category. of 155 carpet cleaning · 4.9★ from 529 Google reviews

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Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Top Mops Cleaning Service is better than 93% of carpet cleaning.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Top Mops Cleaning Service is better than 95% of carpet cleaning.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Top Mops Cleaning Service is better than 96% of carpet cleaning.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Top Mops Cleaning Service is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Top Mops Cleaning Service is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Top Mops Cleaning Service is better than 95% of carpet cleaning.A
95

Reviews for your job

Customers hired Top Mops Cleaning Service for 8 kinds of job.

Top Mops Cleaning Service for office & workplace cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.75
Usually paidThe price range customers picked most often for this job.$150–200
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Office & workplace cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#10 / 10

All 4 Google reviews tagged “Office & workplace cleaning”

Lee1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★

Brad was fantastic. Very professional, kind, and did great work.

Paid $150–200Reasonable priceOffice & workplace cleaning
Donna4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We hired Top Mops Cleaning Service for a deep clean of our office before our 'busy-season'. They did a fantastic job and even worked the day after Thanksgiving so they would not interfere with our operations. THANK YOU!, Amanda, Sai, Madison, & Maggie!

Deep cleanOffice & workplace cleaningInterior & exterior window cleaning+ Responsiveness+ Punctuality+ Quality
ShawnLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I can't say enough about Kay's Cleaning! Kay's team is friendly, responsive and on time. Our office schedule can be hectic at times; they worked with us on a schedule that would work for both of us. They come in as a team and work fluidly through the 2500 square foot office space, while paying close attention to…

Office & workplace cleaning+ Responsiveness+ Punctuality+ Quality
marilynsadler7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I recently used Top Mops for the first time and was extremely happy with results. I would highly recommend Paige! She was hard working, very thorough and left my house sparkling. She was also a lovely young woman who was such a pleasure to have in my home. Thank you, Paige and Top Mops for your service!

CleaningOffice & workplace cleaningStandard cleaning+ Punctuality+ Quality+ Professionalism

Price

$362+40% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 72%Overpriced 3%Not sure 1%

Jobs customers hired them for

JobReviewsCategory typical
Deep clean153$271–$465
Standard cleaning110$158–$265
General housekeeping40$137–$260
Cleaning23$209–$322
Moving-related cleaning22$251–$536
Office & workplace cleaning4—
Interior & exterior window cleaning3$238–$536
Move-out cleaning2—

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