Analyzing 7,228,9267.2M ReviewsFor 20,49220.5K Experts

Experts Reviews · Company report
Top Mops Cleaning Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%95+6.7Craft & service penalty96−0.4Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

Top Mops Cleaning Service

Lexington-Fayette, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #90Position by Experts Score among all companies we track in this category. of 155 carpet cleaning · 4.9★ from 529 Google reviews

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Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Top Mops Cleaning Service is better than 93% of carpet cleaning.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Top Mops Cleaning Service is better than 95% of carpet cleaning.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Top Mops Cleaning Service is better than 96% of carpet cleaning.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Top Mops Cleaning Service is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Top Mops Cleaning Service is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Top Mops Cleaning Service is better than 95% of carpet cleaning.A
95

Reviews for your job

Customers hired Top Mops Cleaning Service for 8 kinds of job.

Top Mops Cleaning Service for standard cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.111
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.$200–250
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$158–$265
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 94/100.How Job match is calculatedBuilt only from reviews Google tagged “Standard cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 19
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 111 Google reviews tagged “Standard cleaning” · showing 20

Russell12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

These employees are professional, friendly and do the best job!!!

Paid $350–400Reasonable priceStandard cleaning
JanetLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Bradley and Tia were amazing! They were on time, respectful, and did a thorough job cleaning our apartment. Our showers are sparkling! Thank you Top Mops!

Paid $400–450Reasonable priceStandard cleaning
Jon9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Milla did a wonderful job, as always. She is always on time and gets right to work!!! Our home shines and smells so clean!!

Standard cleaning
Alexandra8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

There’s nothing like a deep cleaned home going into the weekend. Thanks to Gabby, Bradley, & Savannah.

Standard cleaningGeneral housekeepingDeep clean
Cheryl5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Neli did a fantastic job cleaning our home she was very friendly as well as professional we look forward to having her again 😀

Paid $200–250Great priceStandard cleaning
Sharon4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

We have been using Top Mops for 3 years and have been very pleased with their services!

Paid $150–200Reasonable priceStandard cleaning
Bryan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I have had my house cleaned by them multiple times. They always do a great job! I have 2 large dogs so the floors get pretty messy but it’s always spotless when they leave.

Standard cleaning
Karen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Kayla and Sierra were here today and as usual our house is spotless. Thanks to these great ladies!

Standard cleaning
Stewart1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

We started with a deep clean and have been getting bi-weekly standard cleanings for the last two months. Skylar has been our technician and she has done a fabulous job. Bathrooms, floor, cabinets, countertops; everything looks and feels fresh when we get home on the day of a clean. I whole heartedly recommend this company.

Standard cleaningDeep clean
Nancy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Very thorough and clean! Highly recommend!

Reasonable priceStandard cleaning
Stone8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

GREAT LOCAL company in Lexington!

Paid $100–150Great priceStandard cleaningDeep clean
john7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Very thorough and careful cleaning. Personnel are pleasant and hardworking and easy to work with. Olivia and Brad did excellent work

Standard cleaning
Kelli6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

We have used Top Mops for years. Nicole is excellent. She takes such good care of us and our home is always spotless afterward. Thank you so much!

Reasonable priceCleaning+ Responsiveness+ Quality+ Professionalism
Laura13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Lacy knocked it out of the park! She cleans like I do….very thoroughly and with care. She is an asset to Two Maids.

Paid $150–200Reasonable priceStandard cleaning
Cheri5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Alexis is very thorough! She goes above and beyond! Great job!

Deep cleanStandard cleaning+ Punctuality+ Quality+ Professionalism
sheila10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Brynn is amazing. She is so efficient and everything looks spotless every time.

Paid $150–200Great priceStandard cleaning
Megan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Gabrielle from Top Mops is great! She is friendly, thoughtful, and efficient! We are happy with our services!

Paid $150–200Standard cleaning
Phyllis6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Savannah does an excellent job cleaning our home. We would definitely recommend her for your home 😊

Paid $200–250Great priceStandard cleaning
HeatherLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

I have been using Top Mops to clean my house weekly for a few weeks now and it has been wonderful. Sam does an amazing job each week. This week, she brought Olivia and Charmaine with her and the service was excellent as always. It is the best feeling to walk in the house Friday after work and know that I don't have…

Standard cleaning
Michael6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

We are very happy with TopMops. We are happy with their employees-especially Kierra! She is so efficient and willing to meet any requests we may have. She is so personable and my goodness a hard worker! We request her for every cleaning!!!

Reasonable priceStandard cleaning

Show more standard cleaning reviews (91 more) →

Price

$362+40% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 24%Reasonable 72%Overpriced 3%Not sure 1%

Jobs customers hired them for

JobReviewsCategory typical
Deep clean153$271–$465
Standard cleaning110$158–$265
General housekeeping40$137–$260
Cleaning23$209–$322
Moving-related cleaning22$251–$536
Office & workplace cleaning4—
Interior & exterior window cleaning3$238–$536
Move-out cleaning2—

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