Analyzing 6,529,9706.5M ReviewsFor 18,09818.1K Experts

Experts Reviews · Company report
Top Shelf Carpet Cleaners logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Top Shelf Carpet Cleaners

Chandler, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #37Position by Experts Score among all companies we track in this category. of 135 carpet cleaning · 5.0★ from 547 Google reviews

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Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Top Shelf Carpet Cleaners is better than 98% of carpet cleaning.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Top Shelf Carpet Cleaners is better than 95% of carpet cleaning.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Top Shelf Carpet Cleaners is better than 100% of carpet cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Top Shelf Carpet Cleaners is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Top Shelf Carpet Cleaners is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Top Shelf Carpet Cleaners is better than 100% of carpet cleaning.A
100

Reviews for your job

Customers hired Top Shelf Carpet Cleaners for 5 kinds of job.

Top Shelf Carpet Cleaners for area rug cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$453
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Area rug cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#44 / 78

All 10 Google reviews tagged “Area rug cleaning”

Emily2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great job removing pet stains. Worked fast and efficiently. Would hire again

Great priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
Richardson1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

First I would like to say I was very impressed with the job. My carpet looked brand new. They were able to come out for a same day appointment and the prices were great. He was friendly and did a great job overall. My carpet looks amazing I couldn’t be happier. I will definitely book him again and refer him to friends and family.

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Jake10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Top Shelf Carpet Cleaners is awesome! On time, efficient, and effective! My carpet looks brand new! Highly recommended!

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
connie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I am absolutely over the moon happy !! Coby is so kind and trustworthy, I was not home and he came In , cleaned and scotch guard my area rug and furniture. He is the best ! And I might add his wife is quick on the text response! Top Shelf , the name says it all .

Area rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
AmandaLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Communicative and quick! Really great work too. Will be using again.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Samantha5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Top shelf carpet cleaners did above and beyond work for my rug! Very professional, very kind, and I would definitely recommend them!

Area rug cleaning
HarolLocal Guide · 93 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service and professional cleaning done right!

Carpet steam cleaningArea rug cleaning+ Quality+ Professionalism+ Value
AnaLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Coby did an amazing job! He did exactly what I asked for in a timely manner. He was on time, extremely friendly and explained exactly what he was going to be doing. I will definitely use again and recommend to whomever needs carpet cleaning done. Thank you Coby!

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Cynthia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I had two rooms cleaned and an area rug and they came out so good. My kid’s room was a mess and he was able to get all the stains out. I would definitely recommend using Top Shelf Carpet Cleaners.

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Pepper4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Top Shelf Carpet Cleaners provided prompt scheduling, fair pricing, top notch level customer care, best solution for my area rugs, and carpet cleaning. Top Shelf Cleaners quality workmanship is unmatched. Thank you for taking care of us!

Area rug cleaningGeneral carpet cleaning

Price

$146-43% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 76%Reasonable 21%Overpriced 0%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning54$170–$334
Pet stain & odor removal21$139–$373
Carpet steam cleaning15$170–$334
Upholstery cleaning11$189–$353
Area rug cleaning10$170–$453

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