Analyzing 6,529,9706.5M ReviewsFor 18,09818.1K Experts

Experts Reviews · Company report
Top Shelf Carpet Cleaners logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Top Shelf Carpet Cleaners

Chandler, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #37Position by Experts Score among all companies we track in this category. of 135 carpet cleaning · 5.0★ from 547 Google reviews

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Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Top Shelf Carpet Cleaners is better than 98% of carpet cleaning.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Top Shelf Carpet Cleaners is better than 95% of carpet cleaning.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Top Shelf Carpet Cleaners is better than 100% of carpet cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Top Shelf Carpet Cleaners is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Top Shelf Carpet Cleaners is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Top Shelf Carpet Cleaners is better than 100% of carpet cleaning.A
100

Reviews for your job

Customers hired Top Shelf Carpet Cleaners for 5 kinds of job.

Top Shelf Carpet Cleaners for general carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.54
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$100–150
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$334
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “General carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#21 / 98
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 54 Google reviews tagged “General carpet cleaning” · showing 20

Devin12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Did an amazing job! Did 2 rooms in my apartment and was in and out! I highly recommend this service if you are in need of such a service.

Paid $100–150Great priceGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Kristen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Coby is always a pleasure to work with. I’ve gotten my carpets cleaned twice with him and have never been disappointed. Quality work and amazing prices.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Patrick8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent service and price! Coby is the man!

Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Brandon4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great work will definitely use them again.

Great priceGeneral carpet cleaning
Cassandra5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

My carpets looked amazing! Work was done fast and he was very efficient.

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
Ian6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Love the great customer service the company offers great quality n efficiency . On time n great service

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
janelleLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Very responsive and timely! I’m very happy with the service and the price for the quality. I’ll definitely be using them whenever needed.

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Christina3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Coby was very professional and showed up in a timely manner. Thank you for the great service! :)

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
GraceLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great work and really nice guy

General carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
isaac3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Good service and professional work will recommend

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
OMalli5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Coby arrived early and was very pleasant and professional. Carpets look amazing! I highly recommend utilizing Top Shelf Carpet Cleaners!

Carpet steam cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Richardson1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

First I would like to say I was very impressed with the job. My carpet looked brand new. They were able to come out for a same day appointment and the prices were great. He was friendly and did a great job overall. My carpet looks amazing I couldn’t be happier. I will definitely book him again and refer him to friends and family.

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Makenzie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Top Shelf Carpet Cleaners has come to the home I rent twice, he does an amazing job and has a great personality. Thank you for all you do

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
NicholeLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great experience! Quick response time, friendly service! Carpets look brand new, will not hesitate to recommend!

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
FINEST11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Professional, informative and ready to get the job done. Super cool dude and will recommend for future for my business needs!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
TracyLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Coby was very nice, answered all my questions and made time to clean my couch as well. Carpets look fantastic and price was way better than any other quote I got from other companies. I love support family owned and operated businesses and I will definitely use Top Shelf again in the future.

General carpet cleaningUpholstery cleaning+ Responsiveness+ Professionalism+ Value
Rebekah2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Coby and Kaddie were both very respectful and punctual! They made it very easy to set up an appointment! They provided excellent service!

General carpet cleaning
LaurenLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The most incredibly carpet cleaning I had ever experienced. Top Shelf Carpet Cleaners is really TOP NOTCH! Thank you guys for an amazing job!

General carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
H10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very professional, arrived on time and ready to get right to it. Carpets cleaner than any company I’ve used in the past I highly recommend.

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
Anthony1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Coby, did a phenomenal job on my all white sectional. As well as the carpets and stairs. If you’re looking for someone who is knowledgeable, punctual any take pride in their work. I suggest you hire Top Shelf Carpet Cleaners. They will not disappoint!

Carpet steam cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality

Show more general carpet cleaning reviews (34 more) →

Price

$146-43% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 76%Reasonable 21%Overpriced 0%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning54$170–$334
Pet stain & odor removal21$139–$373
Carpet steam cleaning15$170–$334
Upholstery cleaning11$189–$353
Area rug cleaning10$170–$453

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