Analyzing 6,622,4076.6M ReviewsFor 18,46418.5K Experts

Experts Reviews · Company report
Top Shelf Carpet Cleaners logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Top Shelf Carpet Cleaners

Chandler, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #37Position by Experts Score among all companies we track in this category. of 135 carpet cleaning · 5.0★ from 547 Google reviews

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Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Top Shelf Carpet Cleaners is better than 98% of carpet cleaning.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Top Shelf Carpet Cleaners is better than 95% of carpet cleaning.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Top Shelf Carpet Cleaners is better than 100% of carpet cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Top Shelf Carpet Cleaners is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Top Shelf Carpet Cleaners is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Top Shelf Carpet Cleaners is better than 100% of carpet cleaning.A
100

Reviews for your job

Customers hired Top Shelf Carpet Cleaners for 5 kinds of job.

Top Shelf Carpet Cleaners for pet stain & odor removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.21
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$139–$373
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Pet stain & odor removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#35 / 87
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 21 Google reviews tagged “Pet stain & odor removal”

Kristen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Coby is always a pleasure to work with. I’ve gotten my carpets cleaned twice with him and have never been disappointed. Quality work and amazing prices.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Patrick8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent service and price! Coby is the man!

Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Emily2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great job removing pet stains. Worked fast and efficiently. Would hire again

Great priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
janelleLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Very responsive and timely! I’m very happy with the service and the price for the quality. I’ll definitely be using them whenever needed.

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
isaac3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Good service and professional work will recommend

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Makenzie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Top Shelf Carpet Cleaners has come to the home I rent twice, he does an amazing job and has a great personality. Thank you for all you do

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
FINEST11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Professional, informative and ready to get the job done. Super cool dude and will recommend for future for my business needs!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Ashlee4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I randomly found this business through instagram during one of their sales and figured I’d try it. Our carpet was so gross, there was animal pee, food & drink spills and who knows what else on it. Now it looks a million times better!! I 100% plan to use them again for our other rooms in the coming months/years and…

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Chelcee9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Coby did an excellent job on our carpet! We got the pet treatment for our 2 Bed 2 bath condo and man did our carpet look brand new! Thank you Coby! We will be keeping you and your wife in mind for any future carpet cleaning services!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
ChavoniqueLocal Guide · 134 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The first thing I noticed was their quick response, follow up, and professional manner. All my questions were answer in a matter of 30 minutes. Booking and availability was very upfront timely. Coby showed up on time and was very professional and friendly. My carpets look amazing and it was quick and efficient!…

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Ericka2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great work, I recommend it 100%

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Jake10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Top Shelf Carpet Cleaners is awesome! On time, efficient, and effective! My carpet looks brand new! Highly recommended!

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
AzmoviepropsLocal Guide · 236 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent customer service extremely satisfied the price was wonderful. The carpet looks brand new. Highly recommend this company for your carpet cleaning needs

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Metha6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Coby is very informative, he answered every question and more. Coby explained his process while he was in our home, we were educated by the end of his service :). Very professional, on-time and very communicative. His prices are great, the service and work is top notch! We are new to Chandler, he provided us…

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
AmandaLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Communicative and quick! Really great work too. Will be using again.

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
charli9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Top shelf experience! My wife located this business and we decided to book, so happy we did! We have been struggling with pet odors and the carpets just needed help coming back to life! That is exactly what Top Shelf Carpet Cleaners did for us! He took time to ensure everything was done thoroughly, the carpets look…

General carpet cleaningPet stain & odor removal+ Quality+ Professionalism+ Value
Jade7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Awesome work from these guys. They are very knowledgeable with what they do and they have great prices

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
SandraLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Awesome job on my really dirty carpet! Coby was so nice and professional and I would recommend this company to anyone who needs their carpets cleaned

General carpet cleaningPet stain & odor removal+ Punctuality+ Quality+ Professionalism
samantha9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

He was very professional and did an amazing job. Would highly recommend and we are using him again!

General carpet cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Nancy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Coby and Caddie steam cleaned my daughter’s home- this included carpet and tile. She has a lab- husky mix who ( love him dearly) sheds a lot - we didn’t see any after they finished. The carpet looked like new and the tile was shiny. The grout and around the toilets were spotless

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Allison3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality

Price

$146-43% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 76%Reasonable 21%Overpriced 0%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning54$170–$334
Pet stain & odor removal21$139–$373
Carpet steam cleaning15$170–$334
Upholstery cleaning11$189–$353
Area rug cleaning10$170–$453

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