Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
TopNotch Carpet & Upholstery Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty98−0.2Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

TopNotch Carpet & Upholstery Cleaning

High Point, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #17Position by Experts Score among all companies we track in this category. of 44 move-in/move-out cleaning services · 4.9★ from 52 Google reviews

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Report card

Percentile vs other move-in/move-out cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.TopNotch Carpet & Upholstery Cleaning is better than 92% of move-in/move-out cleaning services.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.TopNotch Carpet & Upholstery Cleaning is better than 91% of move-in/move-out cleaning services.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.TopNotch Carpet & Upholstery Cleaning is better than 98% of move-in/move-out cleaning services.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.TopNotch Carpet & Upholstery Cleaning is better than 100% of move-in/move-out cleaning services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.TopNotch Carpet & Upholstery Cleaning is better than 100% of move-in/move-out cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.TopNotch Carpet & Upholstery Cleaning is better than 100% of move-in/move-out cleaning services.A
100

Reviews for your job

Customers hired TopNotch Carpet & Upholstery Cleaning for 5 kinds of job.

TopNotch Carpet & Upholstery Cleaning for upholstery cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$50–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$144–$277
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Upholstery cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 11
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “Upholstery cleaning”

MonicaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

A+++ service! Our tech was able to get some tough stains out of these chairs and stools. Would recommend then to anyone!

Customer photo from Monica's reviewCustomer photo from Monica's review
Paid $50–100Great priceUpholstery cleaning
CombsCustoms1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Awesome and fair pricing did a great job.

Paid $50–100Great priceUpholstery cleaning
Iam1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great job!

Reasonable priceOffice & workplace cleaningUpholstery cleaningGeneral carpet cleaning
Morgan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

We were able to get an appointment within a few days. Steven was timely, professional, and did a great job on our couch. Price he gave us did not change. Would highly recommend and definitely use again.

Paid $250–300Reasonable priceUpholstery cleaning
natascha2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

My sofa looks and smells wonderful

Paid $200–250Reasonable priceUpholstery cleaning
LisaLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I just purchased a home and I was so excited to move in, when the previous owner had 5 dogs. They left the home tons of pet hair and mud. I have two floors with wood and carpet. My husband and I tried to mop it 10 times changing water constantly, but no matter what we did the water was brown. We called Top Notch…

Customer photo from Lisa's review
General carpet cleaningUpholstery cleaningDeep clean+ Responsiveness+ Punctuality+ Quality
Karen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The crew was on time, very professional & thorough with their cleaning. They moved office furniture around and put it back where it needed to be. Would definitely recommend!!

Upholstery cleaningOffice & workplace cleaning+ Responsiveness+ Punctuality+ Quality
Tyler1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We had some rusty water spill on a customers loveseat, called in to get it cleaned, and he was able to get it done the next morning. Definitely going to be the go to guy for Tri-City Movers!

Customer photo from Tyler's reviewCustomer photo from Tyler's reviewCustomer photo from Tyler's reviewCustomer photo from Tyler's review
Upholstery cleaning+ Responsiveness+ Punctuality+ Quality
RM5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

General carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Kristina1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Upholstery cleaning+ Responsiveness+ Punctuality+ Quality

Price

$149-39% vs typical move-in/move-out cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 64%Reasonable 36%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Upholstery cleaning10$144–$277
General carpet cleaning10$221–$423
Deep clean5$347–$614
Office & workplace cleaning4—
Standard cleaning2$158–$233

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