Analyzing 9,273,0349.3M ReviewsFor 26,40326.4K Experts

Experts Reviews · Company report
Torque Automotive Industries - Hybrid Diagnostic, Repair, & Maintenance Shop logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%36+2.5Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Torque Automotive Industries - Hybrid Diagnostic, Repair, & Maintenance Shop

Salem, OR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #347Position by Experts Score among all companies we track in this category. of 707 auto repair shops · 4.9★ from 139 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Torque Automotive Industries - Hybrid Diagnostic, Repair, & Maintenance Shop is better than 91% of auto repair shops.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Torque Automotive Industries - Hybrid Diagnostic, Repair, & Maintenance Shop is better than 82% of auto repair shops.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Torque Automotive Industries - Hybrid Diagnostic, Repair, & Maintenance Shop is better than —% of auto repair shops.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Torque Automotive Industries - Hybrid Diagnostic, Repair, & Maintenance Shop is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Torque Automotive Industries - Hybrid Diagnostic, Repair, & Maintenance Shop is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Torque Automotive Industries - Hybrid Diagnostic, Repair, & Maintenance Shop is better than 36% of auto repair shops.D
36

Reviews for your job

Customers hired Torque Automotive Industries - Hybrid Diagnostic, Repair, & Maintenance Shop for 7 kinds of job.

Torque Automotive Industries - Hybrid Diagnostic, Repair, & Maintenance Shop for battery

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 74/100.How Job match is calculatedBuilt only from reviews Google tagged “Battery”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#198 / 326
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 5 Google reviews tagged “Battery”

PhinLocal Guide · 102 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Fantastic customer service. Shawn did an excellent job of explaining exactly what was going on with our Prius, and helping me put together a game plan for how to keep this car on the road for years to come. These guys obviously love what they do, and me and my family look forward to working with them going forward.…

Great priceAuto engine diagnosticBatteryOil change
GLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Experience counts. This company will save you a lot of time, money and ease your concerns with their quality of work and ability to communicate. Came in to do an inspection for a 07 prius I had bought. He ran a full diagnostic ( not a partial some shops are limited to.) Included with it. He ran a full test to check…

Air & cabin filter replacementBatteryBrake service & repair
J1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Knows hybrids really well and is a total pro. His rates are definitely competitive, and you get dealer level service without the dealers prices. Fixed my skid control SKU and got my bad hybrid cells replaced. Definitely the go to guy for any Prius issues you might have.

BatteryBody & TrimElectrical repair
Drew9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Went in because my prius had a hybrid light come on. They were able to diagnose it and they got me back on the road really quick. Great service!

BatteryElectricalAuto engine diagnostic
Connie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Great priceBatteryOil change

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 65%Reasonable 32%Overpriced 3%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Auto engine diagnostic19—
Oil change14—
Electrical repair10—
Brakes8—
Electrical5—
Battery5—
Exhaust2—

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