Analyzing 9,268,3429.3M ReviewsFor 26,37926.4K Experts
Customers highlight the shop's specialization in hybrid and Toyota vehicles, praising the team for honest advice, transparent communication, and fair pricing that avoids unnecessary upselling. Reviews frequently note quick turnaround times and friendly, professional service that builds trust with vehicle owners. However, low-star feedback cites undisclosed storage fees, diagnostic charges without confirmed repairs, and unwanted political discussions as primary sources of dissatisfaction.
Data from Google, last updated November 8, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
139 Google reviews we collected
Phrases our text analysis found in 122 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 122 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Great guy, nice shop, not pushy, understanding about financial limitations.”
“They always go above and beyond to provide top-tier diagnostics, honest advice, and fair pricing without any of the usual dealership hassle.”
“From the moment you walk in, the entire team is warm, incredibly transparent, and lightning-fast.”
“I knew exactly who I wanted to call for an honest opinion.”
“Excellent service - friendly and informative - I highly recommend them”
“BEYOND TERRIBLE SERVICE!”
“I've already referred my friend to them this week when she started experiencing transmission problems, and I wouldn't hesitate to recommend them to anyone else.”
“Cannot recommend these guys enough!”
“The communication, professionalism, and fast turnaround were outstanding.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Torque Automotive Industries - Hybrid Diagnostic, Repair, & Maintenance Shop for 7 kinds of job. Pick one to see what they paid and said.
Great guy, nice shop, not pushy, understanding about financial limitations. Did the job well, and at the price quoted.
Hai and crew are very competent mechanics/technicians that provide great service. At this time we own Toyota vehicles and Hai formerly worked for Toyota as a certified “expert” technician. Torque is also a fun place to hang out if you enjoy talking vehicle maintenance stuff.
Hands down, the absolute best auto repair shop in town with zero competition! From the moment you walk in, the entire team is warm, incredibly transparent, and lightning-fast. They always go above and beyond to provide top-tier diagnostics, honest advice, and fair pricing without any of the usual dealership hassle.…
I haven't found a mechanic who knows as much about hybrid cars; we took my wife's car—a hybrid Toyota Prius—there, and it seemed like he knew everything about it. It was incredible, and they are very friendly, too. Creo que en Salem no hay quien sepa mas de vehiculos híbridos, este Hi es excelente.
I'm posting this review for my friend since she doesn't have a Google account: I went to Torque this week to have my 2008 Lexus GX470 checked out while on a road trip. They were extremely accommodating to fit me in last minute and to confirm that I had issues with my front wheel bearings. Shawn especially was…
I will never take my vehicles to any other shop! The service is fast, transparent, reliable and incredibly friendly. Best experience I’ve ever had with an auto repair company! I’m sending everyone I know to Torque!
| Job | Reviews | Category typical |
|---|---|---|
| Auto engine diagnostic | 19 | — |
| Oil change | 14 | — |
| Electrical repair | 10 | — |
| Brakes | 8 | — |
| Electrical | 5 | — |
| Battery | 5 | — |
| Exhaust | 2 | — |
4.9 ★★★★★ 139 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Great guy, nice shop, not pushy, understanding about financial limitations. Did the job well, and at the price quoted.
Excellent service - friendly and informative - I highly recommend them
Hai and crew are very competent mechanics/technicians that provide great service. At this time we own Toyota vehicles and Hai formerly worked for Toyota as a certified “expert” technician. Torque is also a fun place to hang out if you enjoy talking vehicle maintenance stuff.
Hands down, the absolute best auto repair shop in town with zero competition! From the moment you walk in, the entire team is warm, incredibly transparent, and lightning-fast. They always go above and beyond to provide top-tier diagnostics, honest advice, and fair pricing without any of the usual dealership hassle. I will never take my vehicles anywhere else—if you need trusted, expert mechanics who genuinely care, Torque Automotive is the only place to go!
Very professional trust worthy moral mechanic. Will give you great advice!
I’ve had the pleasure of getting to know Shari through local networking groups and have heard nothing but wonderful things about her, her husband Hai, and their business, Torque Automotive. After our recent experience, I can see why. My husband and I own a local plumbing business, and we recently purchased a used work vehicle that developed an onslaught of mechanical problems shortly after bringing it home from the dealership. I knew exactly who I wanted to call for an honest opinion. Shari and Hai were kind enough to get our vehicle in right away. While we had a pretty good idea of what was wrong, Hai took the time to give it a more thorough inspection and uncovered additional issues we weren't aware of. Ultimately, we decided to return the vehicle to the dealership for repairs after they offered to try to make things right. Throughout the entire process, Shari and Hai were incredibly honest, helpful, and understanding. They even offered to waive their diagnostic fee as a gesture of goodwill between fellow small business owners. They've since offered recommendations on where to purchase used vehicles in the future, which local towing company they trust, and even encouraged us to reach out anytime we need automotive advice. Shari and Hai are genuinely wonderful people who run their business with honesty and integrity. It's clear they care about people, not just making a profit. There's a reason they have such an outstanding reputation in our community. I've already referred my friend to them this week when she started experiencing transmission problems, and I wouldn't hesitate to recommend them to anyone else. While we haven't needed them to complete a repair just yet, I know exactly where we'll be taking our vehicles when we do.
Very fair price and good communication
Hai and his team are the best!
They did a great job replacing my prius headgasket! EASY to work with.
Wonder experience, definitely will bring my vehicle back time and time again!
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Analyzing 9,268,3429.3M ReviewsFor 26,37926.4K Experts
