Experts Reviews · Company report
Torque Automotive Industries - Hybrid Diagnostic, Repair, & Maintenance Shop logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%36+2.5Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Torque Automotive Industries - Hybrid Diagnostic, Repair, & Maintenance Shop

Salem, OR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #347Position by Experts Score among all companies we track in this category. of 707 auto repair shops · 4.9★ from 139 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Torque Automotive Industries - Hybrid Diagnostic, Repair, & Maintenance Shop is better than 91% of auto repair shops.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Torque Automotive Industries - Hybrid Diagnostic, Repair, & Maintenance Shop is better than 82% of auto repair shops.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Torque Automotive Industries - Hybrid Diagnostic, Repair, & Maintenance Shop is better than —% of auto repair shops.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Torque Automotive Industries - Hybrid Diagnostic, Repair, & Maintenance Shop is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Torque Automotive Industries - Hybrid Diagnostic, Repair, & Maintenance Shop is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Torque Automotive Industries - Hybrid Diagnostic, Repair, & Maintenance Shop is better than 36% of auto repair shops.D
36

Reviews for your job

Customers hired Torque Automotive Industries - Hybrid Diagnostic, Repair, & Maintenance Shop for 7 kinds of job.

Torque Automotive Industries - Hybrid Diagnostic, Repair, & Maintenance Shop for oil change

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Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Oil change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#249 / 502
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 14 Google reviews tagged “Oil change”

jerry10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Hai and crew are very competent mechanics/technicians that provide great service. At this time we own Toyota vehicles and Hai formerly worked for Toyota as a certified “expert” technician. Torque is also a fun place to hang out if you enjoy talking vehicle maintenance stuff.

Reasonable priceBrakesOil changeService not listed
AndresLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

The service was great, the customer service was excellent, and the price for my Toyota Sienna was very reasonable. Torque Automotive is now my go-to shop for any services my vehicles need. I highly recommend them! Their little dog, Takumi, also made the wait much more enjoyable.

Customer photo from Andres's review
Great priceOil change
Jonathan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Torque has been taking care of my second generation Sequoia for almost a year now, for everything from brakes to engine to electrical. They are absolutely outstanding to work with, fair, knowledgeable, friendly and SO. FAST. For instance, my family was packing up to leave for a spring break camping trip in the…

Customer photo from Jonathan's review
Great priceElectrical repairAuto engine diagnosticBrakes
arcticblueLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I recently had my 20-year-old Lexus serviced at Torque Automotive Industries, and I couldn’t be more pleased with the experience. From start to finish, Sherry and Shawn were incredibly nice, helpful, and professional, making the entire process smooth and stress-free. Joshua, the technician, did a fantastic job on my…

Great priceOil changeService not listed
MitchLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Hai and his wife are great to work with. I made the shop switch as we relocated from Portland. Torque was the logical choice for our Toyota car maintenance. As a busy company owner myself, Hai went out of his way to take care of me with a shop vehicle while my car was in for a much needed tune up / service. The…

Great priceOil change
PhinLocal Guide · 102 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Fantastic customer service. Shawn did an excellent job of explaining exactly what was going on with our Prius, and helping me put together a game plan for how to keep this car on the road for years to come. These guys obviously love what they do, and me and my family look forward to working with them going forward.…

Great priceAuto engine diagnosticBatteryOil change
MandyLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Cannot recommend these guys enough! Amazing customer service and great prices.

Great priceOil change
Deisy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

This is my second time coming to Torque Automotive Industries. I was send by my sister, my first service with them was an oil change, today I got a headlight replaced. So happy to have found and honest mechanic ^^

Great priceOil change
Marco1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Took advantage of Torque’s oil change special and it was done quickly! Quick, efficient, and budget friendly. I even added them to the Snapchat check-in map while I was waiting!

Great priceOil change
Taya2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Most reliable and cheapest place for an oil change! I would bring my car back for just about anything! Hai is always so accommodating and helpful no matter the situation! Thank you guys again!

Great priceOil change
LeilaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I recently came in to have my Prius serviced. I was nervous as I’ve always had mediocre experiences with car shops since my uncles retired from the service business. I scheduled my service for 3pm and was lucky enough to make it early at 2:45 and expected to wait, no big deal. I was with my 5 year old which can make…

Great priceOil change
GLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Experience counts. This company will save you a lot of time, money and ease your concerns with their quality of work and ability to communicate. Came in to do an inspection for a 07 prius I had bought. He ran a full diagnostic ( not a partial some shops are limited to.) Included with it. He ran a full test to check…

Air & cabin filter replacementBatteryBrake service & repair
Sam1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Easy to work with, does good work.

BrakesAuto engine diagnosticExhaust
Connie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Great priceBatteryOil change

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 65%Reasonable 32%Overpriced 3%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Auto engine diagnostic19—
Oil change14—
Electrical repair10—
Brakes8—
Electrical5—
Battery5—
Exhaust2—

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