Kevin JohnsonLocal Guide · 39 reviewsTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent and professional, friendly Customer Service
Tortorice Limousine
How the Experts Score is calculatedEach factor is scored 0–100 against the other companies in this category (Satisfaction and Reliability also count absolute quality: 65% absolute, 35% relative), then weighted:Satisfaction 50%67+33.5Reliability 21%79+16.9Momentum 11%71+8.1Track record 10%54+5.4Accountability 7%29+2.1Experts Score= 66Not enough data for craft & service, value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.66SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#19 of 38 airport shuttle servicesPosition by Experts Score among all companies we track in this category. · better than 51%
4.7 ★★★★★ 58 Google reviews · 8 photos
91%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of reviews from the last 24 months that gave 1 or 2 stars.
0%reviews answered by the owner
Sep 2026latest review
Tortorice Limousine at a glance
Google reviewers rate Tortorice Limousine 4.7 out of 5 based on 58 reviews, highlighting punctuality, flexible communication, and competitive pricing for wedding and party bus services. Positive feedback frequently mentions professional drivers who accommodate schedule changes and assist with loading. However, several low-star reviews describe serious safety concerns, including drivers texting or handling objects while driving, and one complaint regarding the resale of a vehicle with undisclosed mechanical issues.
- Google rating: 4.7 out of 5 from 58 reviews (91% five-star).
- Reviews on this page: 58 Google reviews (49 with written comments, 2 with photos).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: September 12, 2026.
- Service: Airport Shuttle serving Turtle Creek, Pennsylvania.
Data from Google, last updated October 25, 2026.
Score profile vs other airport shuttle services
Percentile per factor (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: reliability and momentum; weakest: accountability.
SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; 65% absolute (3.5★ = 0, 5★ = 100), 35% vs the category.Tortorice Limousine is better than 67% of airport shuttle services. Category median: 73.B
67
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better); 65% absolute (0% = 100, 15%+ = 0), 35% vs the category.Tortorice Limousine is better than 79% of airport shuttle services. Category median: 73.B
79
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review with highlights; 65% absolute (0% = 100, 10%+ = 0), 35% vs the category.Not enough reviews for this factor yet. Category median: 66.–
–
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Not enough reviews for this factor yet. Category median: 50.–
–
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Tortorice Limousine is better than 71% of airport shuttle services. Category median: 50.B
71
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Tortorice Limousine is better than 54% of airport shuttle services. Category median: 50.C
54
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Tortorice Limousine is better than 29% of airport shuttle services. Category median: 48.D
29
Bar = this company · dark tick = category median.
Star ratings
58 Google reviews we collected
- 5 stars5391%
- 4 stars12%
- 3 stars00%
- 2 stars12%
- 1 star35%
Praise vs complaints
Phrases our text analysis found in 49 written reviews
- Praise9498%
- Complaints22%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude2324%
- Would recommend2021%
- Speed & response1920%
- Quality & results1516%
- Price & value1111%
- Honesty & trust66%
- Communication22%
What customers talk about
We read 49 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Excellent and professional, friendly Customer Service”
“We would highly recommend Tortorice Limousine for any of our transportation needs.”
“Our driver was timely and got us where we needed to be for each stop.”
“Used Tortorice Limousine for a bachelorette party and it was a great experience.”
“Very professional, reasonable prices, and worked with us every step of the way.”
“After talking to multiple companies, the fleet at Tortorice limousine was the best and most reliable of the options we looked at.”
“They were punctual, easy to communicate with, and the bus was beautiful inside and out.”
People customers mention
- Mark 6 reviews
- Mike 3 reviews
- Pittsburgh 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Monica8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We used tortoise limousines to book a party bus for a concert! Mark was exceptional to work with and worked with us when plans changed a bit due to some unexpected weather! Thank you so much for being a great company to work with!! :)
Jordan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
We used Tortorice for our wedding day transportation, and the party bus experience was great! Our driver was timely and got us where we needed to be for each stop. Highly recommend.
LukeLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
We chose Tortorice Limousine for a 28 passenger party bus for our wedding party. Since we had a large wedding party, we were worried about finding a party bus that could comfortably fit all of us. After talking to multiple companies, the fleet at Tortorice limousine was the best and most reliable of the options we…
Brandon9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
We used them for our wedding day and couldn't be happier. Very professional, reasonable prices, and worked with us every step of the way. Highly recommend
Becoate7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Used Tortorice Limousine for a bachelorette party and it was a great experience. Tim was the driver and he was outstanding, polite, professional, and on time I will be calling again and requesting Tim to drive for us. A big thank you!!
ArielLocal Guide · 102 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Effortless booking with such accommodating customer service. I was able to edit my times same day, and Mark and his team were so friendly. Thank you for a great limo experience!
Photos
Customer reviews
4.7 ★★★★★ 58 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Monica Kilcoyne8 reviewsTotal number of Google reviews Monica has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe used tortoise limousines to book a party bus for a concert! Mark was exceptional to work with and worked with us when plans changed a bit due to some unexpected weather! Thank you so much for being a great company to work with!! :)
Jordan Hartman6 reviewsTotal number of Google reviews Jordan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe used Tortorice for our wedding day transportation, and the party bus experience was great! Our driver was timely and got us where we needed to be for each stop. Highly recommend.
Luke KrausLocal Guide · 13 reviewsTotal number of Google reviews Luke has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe chose Tortorice Limousine for a 28 passenger party bus for our wedding party. Since we had a large wedding party, we were worried about finding a party bus that could comfortably fit all of us. After talking to multiple companies, the fleet at Tortorice limousine was the best and most reliable of the options we looked at. The party bus arrived on time and stuck to the schedule that we had discussed. The inside of the bus was extremely clean, had plenty of room for all of us and multiple high-end finishes. We would highly recommend Tortorice Limousine for any of our transportation needs.
Brandon Born9 reviewsTotal number of Google reviews Brandon has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe used them for our wedding day and couldn't be happier. Very professional, reasonable prices, and worked with us every step of the way. Highly recommend
Becoate Property Management LLC7 reviewsTotal number of Google reviews Becoate has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleUsed Tortorice Limousine for a bachelorette party and it was a great experience. Tim was the driver and he was outstanding, polite, professional, and on time I will be calling again and requesting Tim to drive for us. A big thank you!!
Ariel GrayLocal Guide · 102 reviewsTotal number of Google reviews Ariel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEffortless booking with such accommodating customer service. I was able to edit my times same day, and Mark and his team were so friendly. Thank you for a great limo experience!
Donald ClineLocal Guide · 65 reviewsTotal number of Google reviews Donald has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTortorice was amazing to work with. The booking process was very smooth. We rented two party buses for a group Daddy Daughter Dance. The drivers Stacey and Tracey were fabulous. Would definitely book with Tortorice again in the future. All around great experience.
Megan Beer5 reviewsTotal number of Google reviews Megan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWonderful service! Prompt and reliable. Our schedule was a bit complicated for our wedding day, and our driver got everyone where they needed to be with time to spare. You can't beat their price. I highly recommend!
Evan B4 reviewsTotal number of Google reviews Evan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOne of their drivers was texting and driving and almost hit me while they were swerving
Business details
- Address: 1 Terrapin Dr, McKeesport, PA 15133
- Phone: (412) 977-7871
- Website: tortoricelimousine.com
- Service area: Turtle Creek, PA