How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%86+20.8Value 14%96+13.6Replies to reviews 7%28+2Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORETotally Hooked Plumbing & Drains
Jacksonville, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #95Position by Experts Score among all companies we track in this category. of 130 plumbers · 4.9★ from 1,142 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Reviews for your job
Customers hired Totally Hooked Plumbing & Drains for 8 kinds of job.
Totally Hooked Plumbing & Drains for drain cleaning
Clear ✕All 65 Google reviews tagged “Drain cleaning” · showing 20
Ashton was very kind, professional, and incredibly helpful. The service was very proficient and he was very polite. We were very appreciative of his help , he did a great job !
Great job, once again! Thanks...
I have to say that Collin the technician that came out did a exceptional job. First he unclog my main pipe in the rain. I offered to hold a umbrella over his head but he didn't mind the water and I have to say he is a cutie! But he also taught me what the main problem was took a camera through my sewage pipe and…
I wanted to wait to do this review to thoroughly test out everything that was done at out house. Over $13k worth of work was done so it was a big project. The water heater, new toilets, milling, laundry room, garage disposal, pump and partial repiping is holding up well. Throughout this project Ashton went above and…
Thank you so much to the guys who came and saved the day! My septic backed up the last night and with two kids, I was panicking and scared to run any water in the house. They came today and fixed the issue and also called an additional plumber to find a clog. All work was done in less than 3 hours. Thanks again! You guys are awesome!!!
Was misled about what was going on in my pipes. Was told I had root intrusion throughout my system. The video I was shown was grainy and blurry. So I took in the information that was told to me by young man after camera inspection. Come down to it there was no root intrusion anywhere. A few leaves by the laundry…
Service was prompt and friendly. Tech did a good job and was knowledgeable.
Colin was awesome, informative and was able to get my drain cleared quickly. I really appreciate the amazing service!
This company is amazing. They arrived quickly when given short notice and were able to start on the job immediately. I hope to never need a plumber, but if I do, they will be the only people I will ever call. Great pricing to. A special thanks to their techs Jon and Brendan
Ashton was amazing
Ashton was good at the service call
My sink was clogged and you guys helped me right away! Ashton helped me and my family! Great service.
Ashton came to the service call and had it resolved in under ten minutes. Much appreciated. Reasonable priced. Personable and professional service. Easy to read estimates. Straight forward pricing. Thanks so much.
Ashton and Devon showed up on time. Both men were professional, courteous, and took the time to thoroughly explain the issue and my repair options. They completed the work and left my kitchen as clean as they found it. Both men were kind and respectful. I will call again if the need arises. I will ask for Ashton and Devon.
Davon and Ashton were prompt, helpful and professional. They left everything neat and clean. We will definitely call again.
Jarrett and Mike really worked with us and helped us out tremendously! This is a great company to work with if you have any plumbing issues 🫶🏾❤️.
Collin did a great job diagnosing our issue
Everyone is kind and courteous. Collin showed up on time and quickly took care of the problem. He was very knowledgeable. Will definitely use this company for any future plumbing needs.
They came out and fixed what was wrong with the drains, very professional and quick. thank you
Jarrett came out and got us back up to speed in no time with polite, diligent and excellent service. Thank you!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 65 | $227–$542 |
| Toilet repair | 48 | $216–$585 |
| Plumbing pipe repair | 40 | $353–$1.2k |
| Sewer cleaning | 34 | $317–$593 |
| Plumbing leak detection | 24 | $124–$633 |
| Plumbing leak repair | 19 | $271–$980 |
| Outdoor plumbing system repair | 17 | $340–$1.5k |
| Water heater installation | 16 | $1.2k–$2.4k |
