Analyzing 7,185,9777.2M ReviewsFor 20,38520.4K Experts
Customers with a 4.9 rating from 1142 reviews frequently praise the company for punctual service, clear communication, and detailed explanations of plumbing issues like drain unclogging and septic pumping. They often note that technicians are professional, honest about pricing, and respectful of their homes. However, low-star reviews cite concerns about high costs for minor repairs, persistent upselling of unnecessary services, and failures to provide required permits or complete work as agreed.
Data from Google, last updated November 1, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Bar = this company · dark tick = category median.
1,142 Google reviews we collected
Phrases our text analysis found in 1,082 written reviews
Price verdicts customers left with their Google review
Middle half of what 181 customers paid ($192–$1.2k) · gold mark = category median.
How often each topic comes up in the written reviews
We read 1,082 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The lady I spoke with to make the appointment was very pleasant to speak and super sweet.”
“They are unprofessional and they try to scare you into paying for unnecessary expenses.”
“Great people and Jarret got the job done and did great.”
“Plumber left with Wires exposed , connector was not attached to disposal sloppy work”
“I really appreciated the fact that yall came same day and Collin actually had patience for all my questions and was knowledgeable about everything I…”
“Drivers will sit in the fast lane going under the speed limit with no traffic in the slow lane then proceed to flip you off and brake check you on I10.”
“I really appreciated their help and would highly recommend them.”
“I will no longer be using Totally Hooked Plumbing for any services I will also tell all my friends and family to avoid this company by all costs.”
“The gentleman who came out to our house to unclogged our drains was very intelligent and explained everything what was happening and what he had done to fix it.”
“He was fair, explained everything step-by-step, show me exactly where the problem was, took his time and fixed it expertly.”
“They refunded me $100 which is still overpriced for the inconvenience and time out of my days to get this resolved”
“I’m genuinely so impressed with the service I received.”
“They wasted my time and scammed me into pumping my tank out just so it can fill up again without the issue even being fixed.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Totally Hooked Plumbing & Drains for 8 kinds of job. Pick one to see what they paid and said.
Ashton was definitely a joy to work with. Very efficient and got everything done quickly.
I have to say that Collin the technician that came out did a exceptional job. First he unclog my main pipe in the rain. I offered to hold a umbrella over his head but he didn't mind the water and I have to say he is a cutie! But he also taught me what the main problem was took a camera through my sewage pipe and…
So grateful that Goose and Totally Hooked came out on a weekend to help us out!! I don’t know where’d we’d be without being able to shower/flush and know what’s going on with our system. He explained everything at each step along the way and kept a great attitude and smile on his face the whole time he was here in…
I called totally hooked today for septic pump out service. I spoke to Aubrey. She’s a sweetheart. She was able to schedule same day service at no additional charge. Hawk fulfilled the pump out service at my home. He’s professional, personable and knowledgeable. I am extremely satisfied with the level of service I…
Goose and Hawk were awesome and very knowledgable. Def will. E using their services.
Jarrett did a great job of diagnosing and clearing a deep clog in our upstairs drain line. He explained everything as he worked and let us watch the camera screen. We'll definitely call Totally Hooked first the next time we need plumbing help!
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 65 | $227–$542 |
| Toilet repair | 48 | $216–$585 |
| Plumbing pipe repair | 40 | $353–$1.2k |
| Sewer cleaning | 34 | $317–$593 |
| Plumbing leak detection | 24 | $124–$633 |
| Plumbing leak repair | 19 | $271–$980 |
| Outdoor plumbing system repair | 17 | $340–$1.5k |
| Water heater installation | 16 | $1.2k–$2.4k |
4.9 ★★★★★ 1,142 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Ashton was very helpful and knowledgeable. He communicated very well what needed to be done.
Awesome job!!!! Thanks so much.
Excellent job and great customer service! The lady I spoke with to make the appointment was very pleasant to speak and super sweet. The gentleman who came out to our house to unclogged our drains was very intelligent and explained everything what was happening and what he had done to fix it. He had recommended some additional services but wasn’t pushy at all when I had declined them. Definitely will have them back! Thank you!
Great people and Jarret got the job done and did great.
Ashton was definitely a joy to work with. Very efficient and got everything done quickly.
Ashton was of great assistance and very detailed on his explanation about my entries houses plumbing. I greatly appreciate how he showed up after an emergency, pipe broke inside the wall, and was able to fix it withing an hour.
Totally Hooked...has me hooked just like the name! Ashton came out and he was very friendly, professional, and knowledgeable. He gave me complete comfort that he could fix the issue with my toliet and he did just that!!! Thanks Ashton for your awesome service!!
Ashton was very kind, professional, and incredibly helpful. The service was very proficient and he was very polite. We were very appreciative of his help , he did a great job !
Ashton was extremely professional and helpful, had some troubles with my bladder for my well, and he was very kind and respectful
Great job, once again! Thanks...
Analyzing 7,185,9777.2M ReviewsFor 20,38520.4K Experts
