Experts Reviews · Company report
Totally Hooked Plumbing & Drains logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%86+20.8Value 14%96+13.6Replies to reviews 7%28+2Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Totally Hooked Plumbing & Drains

Jacksonville, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #95Position by Experts Score among all companies we track in this category. of 130 plumbers · 4.9★ from 1,142 Google reviews

Report card

Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Totally Hooked Plumbing & Drains is better than 91% of plumbers.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Totally Hooked Plumbing & Drains is better than 86% of plumbers.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Totally Hooked Plumbing & Drains is better than —% of plumbers.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Totally Hooked Plumbing & Drains is better than 96% of plumbers.A
96
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Totally Hooked Plumbing & Drains is better than 100% of plumbers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Totally Hooked Plumbing & Drains is better than 28% of plumbers.D
28

Reviews for your job

Customers hired Totally Hooked Plumbing & Drains for 8 kinds of job.

Totally Hooked Plumbing & Drains for drain cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.65
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.88
Usually paidThe price range customers picked most often for this job.$1–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$227–$542
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Drain cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#70 / 110
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.96%

All 65 Google reviews tagged “Drain cleaning” · showing 40

Joey3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Ashton was very kind, professional, and incredibly helpful. The service was very proficient and he was very polite. We were very appreciative of his help , he did a great job !

Drain cleaning
Steve4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Great job, once again! Thanks...

Drain cleaning
MissLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

I have to say that Collin the technician that came out did a exceptional job. First he unclog my main pipe in the rain. I offered to hold a umbrella over his head but he didn't mind the water and I have to say he is a cutie! But he also taught me what the main problem was took a camera through my sewage pipe and…

Paid $1–200Great priceDrain cleaning
Xuan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I wanted to wait to do this review to thoroughly test out everything that was done at out house. Over $13k worth of work was done so it was a big project. The water heater, new toilets, milling, laundry room, garage disposal, pump and partial repiping is holding up well. Throughout this project Ashton went above and…

Paid $2,000+Water heater installationGarbage disposal installationDrain cleaning
Ashley4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Thank you so much to the guys who came and saved the day! My septic backed up the last night and with two kids, I was panicking and scared to run any water in the house. They came today and fixed the issue and also called an additional plumber to find a clog. All work was done in less than 3 hours. Thanks again! You guys are awesome!!!

Paid $600–800Reasonable priceDrain cleaningService not listed
Cynthia7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★

Was misled about what was going on in my pipes. Was told I had root intrusion throughout my system. The video I was shown was grainy and blurry. So I took in the information that was told to me by young man after camera inspection. Come down to it there was no root intrusion anywhere. A few leaves by the laundry…

Paid $1,600–1,800OverpricedDrain cleaning
zee3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Service was prompt and friendly. Tech did a good job and was knowledgeable.

Paid $200–400Reasonable priceDrain cleaning
kayla3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Colin was awesome, informative and was able to get my drain cleared quickly. I really appreciate the amazing service!

Paid $1–200Great priceDrain cleaning
David6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

This company is amazing. They arrived quickly when given short notice and were able to start on the job immediately. I hope to never need a plumber, but if I do, they will be the only people I will ever call. Great pricing to. A special thanks to their techs Jon and Brendan

Paid $1,000–1,200Great priceDrain cleaningSewer repair
christi1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Ashton was amazing

Paid $1–200Great priceDrain cleaning
Kaleb3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Ashton was good at the service call

Reasonable priceDrain cleaning
Leah6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

My sink was clogged and you guys helped me right away! Ashton helped me and my family! Great service.

Drain cleaning
Jewell10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Ashton came to the service call and had it resolved in under ten minutes. Much appreciated. Reasonable priced. Personable and professional service. Easy to read estimates. Straight forward pricing. Thanks so much.

Paid $200–400Reasonable priceDrain cleaning
Vicki6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Ashton and Devon showed up on time. Both men were professional, courteous, and took the time to thoroughly explain the issue and my repair options. They completed the work and left my kitchen as clean as they found it. Both men were kind and respectful. I will call again if the need arises. I will ask for Ashton and Devon.

Paid $400–600Reasonable priceDrain cleaningService not listed
Jennifer1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Davon and Ashton were prompt, helpful and professional. They left everything neat and clean. We will definitely call again.

Paid $1,000–1,200Reasonable priceDrain cleaning
Janae2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Jarrett and Mike really worked with us and helped us out tremendously! This is a great company to work with if you have any plumbing issues 🫶🏾❤️.

Great priceDrain cleaning
Jim9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Collin did a great job diagnosing our issue

Drain cleaning
Jill4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Everyone is kind and courteous. Collin showed up on time and quickly took care of the problem. He was very knowledgeable. Will definitely use this company for any future plumbing needs.

Paid $1–200Great priceDrain cleaning
timLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

They came out and fixed what was wrong with the drains, very professional and quick. thank you

Paid $1,000+Great priceDrain cleaning
AnthonyLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Jarrett came out and got us back up to speed in no time with polite, diligent and excellent service. Thank you!

Drain cleaning
Stephanie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Exceptional service I'm very comfortable with everything that Collin and James went over with me today

Paid $1,000+Reasonable priceDrain cleaning
katieLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Had a great experience with Totally Hooked Plumbing from start to finish. Jayden and Alex in the office were both incredibly helpful and communicative while getting everything coordinated and scheduled. Today, John and Anthony came out and did a stellar job clearing up our plumbing issue. They were professional,…

Paid $900–1,000Reasonable priceDrain cleaning
JARRETT4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Totally Hooked does it all. Just built a home they provided a full plumbing service even my septic system. Just purchased home and totally hooked gave me with the ultimate peace of mind. Jarrett was our technician he was amazing start to finish. Hard guy to forget considering we have the same name

Paid $1,000+Great priceToilet repairWater heater installationGarbage disposal installation
CharlesLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I was told what i needed and what they would do. When Drake arrived i showed him where the problem was and he got his tools and went to work. cast iron pipe is a pain, but Drake handled the job. even though it took a little longer than expected, everything is back to working the way it is supposed to. Drake did a…

Drain cleaningPlumbing pipe repair
Shawn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

What a job Install crew came out and made sure they walked me through the process of what was being done and didn’t leave until the solution was done Sales guys came out and made sure I knew the solution not a temporary fix These guys are legit and I will make sure to tell my people where to go for any plumbing…

Toilet repairWater heater installationGarbage disposal installation
Rebecca10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Good service that was easy to schedule! Plumber showed up on time, worked quickly, and made sure to explain along the way. Definitely recommend!

Paid $200–300Reasonable priceDrain cleaning
Barbara6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Collin Arrived promptly was very polite very knowledgeable explained to me what all the options would be for the plumbing problem in my sink. I am totally satisfied, and I would recommend him to anyone. Nice young man!

Paid $300–400Reasonable priceDrain cleaning
StephenLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Collin was our service technician and could not have been more impressive with his hard work, determination and attention to detail. He worked tirelessly to solve our issue. Way above the basics. Its obvious he has been taught well the meaning of outstanding customer service.

Paid $200–300Reasonable priceDrain cleaning
Grind5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Goose and Hawk were absolutely superb. Friendly, prompt, just great overall customer service

Paid $300–400Reasonable priceDrain cleaning
Lewis4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Cody was punctual, respectful, and professional from start to finish. Not only did a phenomenal job, but taught me how to prevent future drainage issues. Definitely ask for him when you call!

Great priceToilet repairDrain cleaning
HollieLocal Guide · 90 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Micheal was super awesome and did an amazing job! Thanks for saving me!!

Paid $1,000+Drain cleaning
Donna5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

This company is fantastic!!!! Special thanks to Mike, Will and Jarret. You guys rock! Thank you for turning an unpleasant task into an enjoyable experience.

Paid $1,000+Drain cleaningService not listed
Michael4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Mike was here today to clean and mill the drain lines. Extremely professional. Kept me updated throughout the process. Explained everything he did at the end of the day. Highly recommend Totally Hooked.

Paid $1,000+Reasonable priceDrain cleaningSewer cleaning
R1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★

Highway robbery. They sent some kid who charged me $189 to pretend to snake my tub drain. There were some wood chips blocking the drain entry, but he had to pretend to snake it thru the overflow first to get his sale for the day. Nice kid. Horribly dishonest business practices.

Paid $100–200OverpricedDrain cleaning
Rob8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Working with the company was an all-around excellent experience. Communication was top-notch leading into the appointment, and upon arrival, technician Justin G. was equally skilled at segmenting the issue into potential causes and then addressing them. He was also beyond respectful of the property, striving to…

Paid $600–700Reasonable priceDrain cleaningPlumbing leak detectionPlumbing pipe repair
Bravo11610 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I wasn't at home whenever Justin came to the house but from what my wife says he did an awesome job and was totally professional. What I was quoted over the phone is what we had to pay, I am glad that we used totally hooked, and if we ever have any more problems we will definitely use them again. I am just hoping we don't have to for a while lol

Paid $1–100Great priceDrain cleaning
sandraLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I called and was pleased that I was able to get someone so fast. Jarrett V. Was very polite and listen and ask questions then went to work to fix the problem. Thanks doing a great job. I will recommend this company to my friends and family that may need work.

Paid $1–100Great priceDrain cleaning
Doug7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Absolutely 5 star, Colin was great he actually gave me a little more information than a lot of other plumbers over a reoccurring issue. He offered me a solution instead of just a patch fix , Which he was willing to do but offered a better options to solve the problem. there was no pressure to upsell at all.

Great priceDrain cleaning
Estrada12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Today Drake L. definitely saved our evenning, and our home from a complete mess. He was so kind, and helpful. He answer our questions and took time to patiently clear our doubts. Who would have imagined that eggshells could clog pipes? 😂 newbies here! Would highly recommend Totally Hooked Plumbing and kuddos to…

Paid $1–100Great priceDrain cleaning
Steve4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Very professional, polite and punctual.

Paid $700–800Reasonable priceToilet repairDrain cleaning

Show more drain cleaning reviews (25 more) →

Price

$4660% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 40%Reasonable 52%Overpriced 4%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning65$227–$542
Toilet repair48$216–$585
Plumbing pipe repair40$353–$1.2k
Sewer cleaning34$317–$593
Plumbing leak detection24$124–$633
Plumbing leak repair19$271–$980
Outdoor plumbing system repair17$340–$1.5k
Water heater installation16$1.2k–$2.4k

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