How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%86+20.8Value 14%96+13.6Replies to reviews 7%28+2Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORETotally Hooked Plumbing & Drains
Jacksonville, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #95Position by Experts Score among all companies we track in this category. of 130 plumbers · 4.9★ from 1,142 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Reviews for your job
Customers hired Totally Hooked Plumbing & Drains for 8 kinds of job.
Totally Hooked Plumbing & Drains for outdoor plumbing system repair
Clear ✕All 17 Google reviews tagged “Outdoor plumbing system repair”
So grateful that Goose and Totally Hooked came out on a weekend to help us out!! I don’t know where’d we’d be without being able to shower/flush and know what’s going on with our system. He explained everything at each step along the way and kept a great attitude and smile on his face the whole time he was here in…
I wanted to wait to do this review to thoroughly test out everything that was done at out house. Over $13k worth of work was done so it was a big project. The water heater, new toilets, milling, laundry room, garage disposal, pump and partial repiping is holding up well. Throughout this project Ashton went above and…
Zack was great!
When you reach out for service and get a call almost immediately to schedule an appointment, you want to believe you made the right decision, even more so when you check the company reviews and you see an astounding 4.9. The plumber arrived early this morning at 8an. You believe you’re about to receive, honest,…
Anthony was amazing.. very exact and thorough.. I am a self proclaimed diy'er and I would hire him again ..
Jarrett quickly found my septic tank and I'm very happy with the results! The booking staff was able to work with my night shift schedule which means that after writing this review, I can go to sleep with ease! Thanks guys!
Tech was great. Came out in about 30 minutes. Did a great job! Forgot his name but he moved here from Ohio. Go Buckeyes!
I had a great experience with Totally Hooked Plumbing. Ashton and Devon were absolutely fantastic, they were hardworking, professional, and very pleasant to have around. They worked tirelessly and stayed focused until the job was completely finished. It’s clear they take pride in their work and truly care about…
Shout out Goose & Hulk for always taking care of our business. Highly recommend to anyone who needs a plumber!
Ashton/Devon did an excellent job with my plumbing service
Ashton and Devon did an excellent job at my house today highly recommend praise the Lord.
Totally Hooked does it all. Just built a home they provided a full plumbing service even my septic system. Just purchased home and totally hooked gave me with the ultimate peace of mind. Jarrett was our technician he was amazing start to finish. Hard guy to forget considering we have the same name
Drake came out to help snake our clean out. He was kind, patient, and went above and beyond to help us. We won’t go through another plumber, they have our business.
Professional Technicians; they cleaned up after themselves. Shawn was the best. I would recommend you to my family and friends. Great work. This is my third 3rd time using your company.
Bill is an absolute gem (give that man a fat raise!). He tried his hardest to figure out a solution for our aerator—trying multiple times to fix it. He was honest with us the entire time and didn’t sugarcoat the problems we had. We ultimately had to replace it but we always appreciated the time and effort he always…
Justin S. Was very professional and courteous. He was very knowledgeable about the immediate issue and kept me informed verbally and with pictures of the broken pipe. I felt comfortable discussing other non-emergency work and he was able to provide rough cost ranges. I was happy to learn there is a customer loyalty…
Now that's what I call service! This company was the best fit for us with our 70 yo cast iron pipes. Sean, Lamar, Alante, and Jordan were the best and eased my stress over our situation. Colin met with us initially and spent 2.5 hours answering every single question I had. This was an extremely stressful…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 65 | $227–$542 |
| Toilet repair | 48 | $216–$585 |
| Plumbing pipe repair | 40 | $353–$1.2k |
| Sewer cleaning | 34 | $317–$593 |
| Plumbing leak detection | 24 | $124–$633 |
| Plumbing leak repair | 19 | $271–$980 |
| Outdoor plumbing system repair | 17 | $340–$1.5k |
| Water heater installation | 16 | $1.2k–$2.4k |
