Experts Reviews · Company report
Totally Hooked Plumbing & Drains logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%86+20.8Value 14%96+13.6Replies to reviews 7%28+2Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Totally Hooked Plumbing & Drains

Jacksonville, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #95Position by Experts Score among all companies we track in this category. of 130 plumbers · 4.9★ from 1,142 Google reviews

Report card

Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Totally Hooked Plumbing & Drains is better than 91% of plumbers.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Totally Hooked Plumbing & Drains is better than 86% of plumbers.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Totally Hooked Plumbing & Drains is better than —% of plumbers.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Totally Hooked Plumbing & Drains is better than 96% of plumbers.A
96
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Totally Hooked Plumbing & Drains is better than 100% of plumbers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Totally Hooked Plumbing & Drains is better than 28% of plumbers.D
28

Reviews for your job

Customers hired Totally Hooked Plumbing & Drains for 8 kinds of job.

Totally Hooked Plumbing & Drains for plumbing leak detection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.24
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$124–$633
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing leak detection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#55 / 114
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 24 Google reviews tagged “Plumbing leak detection” · showing 20

Xuan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I wanted to wait to do this review to thoroughly test out everything that was done at out house. Over $13k worth of work was done so it was a big project. The water heater, new toilets, milling, laundry room, garage disposal, pump and partial repiping is holding up well. Throughout this project Ashton went above and…

Paid $2,000+Water heater installationGarbage disposal installationDrain cleaning
Teddy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Ashton & Aubrey were remarkable they came in and diagnose the problem immediately letting me know what I needed to do so I will definitely recommend them to anyone that has any issues with their plumbing

Plumbing leak detection
Samantha2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Ashton was an amazing person. Great communication skills

Paid $1–200Not sureToilet repairWater heater installationPlumbing leak detection
Cudjoe1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The workers at Totally Hooked Plumbing have really taken service to the next level. From their customer service representatives handling you with respect and patience, all the way to the technicians That arrive at your door. They show up prepared, knowledgeable, and ready to find the best solution to your problem.…

Water heater installationPlumbing leak detectionPlumbing pipe repair
APRILLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I had the pleasure of dealing with Justin P. The technician arrived on time, was professional, courteous, and took the time to explain the issue and the repair process clearly. I highly recommend Totally Hooked.

Paid $2,000+Great priceWater heater installationPlumbing leak detection
LeseniaLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

This company is great! They took me in the same day scheduled me for 4pm but the plumber arrived at 12pm instead for my leaky kitchen sink. He was very professional and kind. He did a great job and finished in a timely manner.

Customer photo from Lesenia's review
Paid $200–400Reasonable pricePlumbing leak detectionPlumbing pipe repair
Michael10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Collin was fantastic! Early for the appointment, patient, explained all options on next steps and flexible for working with my schedule!

Reasonable pricePlumbing leak detection
JARRETT4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Totally Hooked does it all. Just built a home they provided a full plumbing service even my septic system. Just purchased home and totally hooked gave me with the ultimate peace of mind. Jarrett was our technician he was amazing start to finish. Hard guy to forget considering we have the same name

Paid $1,000+Great priceToilet repairWater heater installationGarbage disposal installation
Shawn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

What a job Install crew came out and made sure they walked me through the process of what was being done and didn’t leave until the solution was done Sales guys came out and made sure I knew the solution not a temporary fix These guys are legit and I will make sure to tell my people where to go for any plumbing…

Toilet repairWater heater installationGarbage disposal installation
Emerarudoshedo1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Totally hooked wasn't the first plumbing company I called, but none of the other companies were as affordable as Totally Hooked. Lantz and Kris were very knowledgeable and completed the work quickly and answered any questions I had.

Paid $1,000+Reasonable pricePlumbing leak detectionPlumbing pipe repairPlumbing leak repair
Linda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Jarrett was amazing!! On time, courteous and completed the job very professionally! It’s so hard to find people you can trust these days. I’m 75 years old and he treated me with respect and value. I’m sure he’ll go far in your company!!!

Paid $400–500Reasonable priceToilet repairPlumbing leak detectionPlumbing pipe repair
Patricia7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Professional Technicians; they cleaned up after themselves. Shawn was the best. I would recommend you to my family and friends. Great work. This is my third 3rd time using your company.

Paid $1,000+Great pricePlumbing leak detectionPlumbing pipe repairOutdoor plumbing system repair
Rob8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Working with the company was an all-around excellent experience. Communication was top-notch leading into the appointment, and upon arrival, technician Justin G. was equally skilled at segmenting the issue into potential causes and then addressing them. He was also beyond respectful of the property, striving to…

Paid $600–700Reasonable priceDrain cleaningPlumbing leak detectionPlumbing pipe repair
Stefan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Collin and Ashton from Totally Hooked Plumbing were incredibly knowledgeable and professional. They came out promptly to assess my plumbing issue and were very thorough in explaining the problem, the solution, and all of my options. I really appreciated their honesty and transparency—there was no pressure, just…

Paid $1,000+Great pricePlumbing leak detectionPlumbing pipe repair
TomLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

These people were readily available, showed up on time, and did an excellent job installing my whole house water filter. They also worked tirelessly to locate and repair a leak in our plumbing. I would highly recommend this company should you need quick & expert service.

Paid $1,000+Reasonable pricePlumbing leak detectionWater tank installationPlumbing leak repair
AMLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We discovered a water leak Tuesday evening and had to shut off the water to the house. Cayden, in the office, scheduled a technician for the same afternoon. Jarrett gave us 30 minutes of his arrival. He, along with his support team, asked thoughtful questions as they searched for the cause. As the hour grew late, we…

Paid $1,000+Reasonable pricePlumbing leak detectionWater tank installation
DavidLocal Guide · 68 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had a pipe burst on a Saturday and Ryan got here right after completing a job he was on and promptly fixed my problem. He was very pleasant and professional.

Plumbing leak detection
Jason5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The tech justin, was very polite knowledgeable and very professional. Immediately assessed the problem and had it solved and fixed within minutes. I highly recommend this company for any plumbing needs. My second time using them and both times exceptional service.

Great pricePlumbing leak detectionPlumbing pipe repairPlumbing leak repair
Dillon15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Ryan came and fixed a pipe at my house recently. Super knowledgeable, professional, and communicative. Will definitely be my first call in the future!

Plumbing leak detectionPlumbing pipe repair
keeton4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Ryan and Scott came over to diagnose a faucet leak -they replaced the cartridge to save the faucet when a different company said I needed a new faucet. They were both a pleasure to work with. Customer Service was on point and very fast turnaround time on fixing the faucet.

Great pricePlumbing leak detectionFaucet repair

Show more plumbing leak detection reviews (4 more) →

Price

$4660% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 40%Reasonable 52%Overpriced 4%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning65$227–$542
Toilet repair48$216–$585
Plumbing pipe repair40$353–$1.2k
Sewer cleaning34$317–$593
Plumbing leak detection24$124–$633
Plumbing leak repair19$271–$980
Outdoor plumbing system repair17$340–$1.5k
Water heater installation16$1.2k–$2.4k

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