How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%86+20.8Value 14%96+13.6Replies to reviews 7%28+2Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORETotally Hooked Plumbing & Drains
Jacksonville, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #95Position by Experts Score among all companies we track in this category. of 130 plumbers · 4.9★ from 1,142 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Reviews for your job
Customers hired Totally Hooked Plumbing & Drains for 8 kinds of job.
Totally Hooked Plumbing & Drains for plumbing leak detection
Clear ✕All 24 Google reviews tagged “Plumbing leak detection” · showing 20
I wanted to wait to do this review to thoroughly test out everything that was done at out house. Over $13k worth of work was done so it was a big project. The water heater, new toilets, milling, laundry room, garage disposal, pump and partial repiping is holding up well. Throughout this project Ashton went above and…
Ashton & Aubrey were remarkable they came in and diagnose the problem immediately letting me know what I needed to do so I will definitely recommend them to anyone that has any issues with their plumbing
Ashton was an amazing person. Great communication skills
The workers at Totally Hooked Plumbing have really taken service to the next level. From their customer service representatives handling you with respect and patience, all the way to the technicians That arrive at your door. They show up prepared, knowledgeable, and ready to find the best solution to your problem.…
I had the pleasure of dealing with Justin P. The technician arrived on time, was professional, courteous, and took the time to explain the issue and the repair process clearly. I highly recommend Totally Hooked.
This company is great! They took me in the same day scheduled me for 4pm but the plumber arrived at 12pm instead for my leaky kitchen sink. He was very professional and kind. He did a great job and finished in a timely manner.
Collin was fantastic! Early for the appointment, patient, explained all options on next steps and flexible for working with my schedule!
Totally Hooked does it all. Just built a home they provided a full plumbing service even my septic system. Just purchased home and totally hooked gave me with the ultimate peace of mind. Jarrett was our technician he was amazing start to finish. Hard guy to forget considering we have the same name
What a job Install crew came out and made sure they walked me through the process of what was being done and didn’t leave until the solution was done Sales guys came out and made sure I knew the solution not a temporary fix These guys are legit and I will make sure to tell my people where to go for any plumbing…
Totally hooked wasn't the first plumbing company I called, but none of the other companies were as affordable as Totally Hooked. Lantz and Kris were very knowledgeable and completed the work quickly and answered any questions I had.
Jarrett was amazing!! On time, courteous and completed the job very professionally! It’s so hard to find people you can trust these days. I’m 75 years old and he treated me with respect and value. I’m sure he’ll go far in your company!!!
Professional Technicians; they cleaned up after themselves. Shawn was the best. I would recommend you to my family and friends. Great work. This is my third 3rd time using your company.
Working with the company was an all-around excellent experience. Communication was top-notch leading into the appointment, and upon arrival, technician Justin G. was equally skilled at segmenting the issue into potential causes and then addressing them. He was also beyond respectful of the property, striving to…
Collin and Ashton from Totally Hooked Plumbing were incredibly knowledgeable and professional. They came out promptly to assess my plumbing issue and were very thorough in explaining the problem, the solution, and all of my options. I really appreciated their honesty and transparency—there was no pressure, just…
These people were readily available, showed up on time, and did an excellent job installing my whole house water filter. They also worked tirelessly to locate and repair a leak in our plumbing. I would highly recommend this company should you need quick & expert service.
We discovered a water leak Tuesday evening and had to shut off the water to the house. Cayden, in the office, scheduled a technician for the same afternoon. Jarrett gave us 30 minutes of his arrival. He, along with his support team, asked thoughtful questions as they searched for the cause. As the hour grew late, we…
I had a pipe burst on a Saturday and Ryan got here right after completing a job he was on and promptly fixed my problem. He was very pleasant and professional.
The tech justin, was very polite knowledgeable and very professional. Immediately assessed the problem and had it solved and fixed within minutes. I highly recommend this company for any plumbing needs. My second time using them and both times exceptional service.
Ryan came and fixed a pipe at my house recently. Super knowledgeable, professional, and communicative. Will definitely be my first call in the future!
Ryan and Scott came over to diagnose a faucet leak -they replaced the cartridge to save the faucet when a different company said I needed a new faucet. They were both a pleasure to work with. Customer Service was on point and very fast turnaround time on fixing the faucet.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 65 | $227–$542 |
| Toilet repair | 48 | $216–$585 |
| Plumbing pipe repair | 40 | $353–$1.2k |
| Sewer cleaning | 34 | $317–$593 |
| Plumbing leak detection | 24 | $124–$633 |
| Plumbing leak repair | 19 | $271–$980 |
| Outdoor plumbing system repair | 17 | $340–$1.5k |
| Water heater installation | 16 | $1.2k–$2.4k |
