How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%86+20.8Value 14%96+13.6Replies to reviews 7%28+2Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORETotally Hooked Plumbing & Drains
Jacksonville, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #95Position by Experts Score among all companies we track in this category. of 130 plumbers · 4.9★ from 1,142 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Reviews for your job
Customers hired Totally Hooked Plumbing & Drains for 8 kinds of job.
Totally Hooked Plumbing & Drains for plumbing leak repair
Clear ✕All 19 Google reviews tagged “Plumbing leak repair”
Jarrett came to my house in Murray Hill for a leaking sink and fixed it in a matter of minutes. He was kind, knowledgeable, and highly personable. If I have any plumbing issues in the future, I wouldn’t hesitate to use this company again! Thanks so much to Jarrett.
I wanted to wait to do this review to thoroughly test out everything that was done at out house. Over $13k worth of work was done so it was a big project. The water heater, new toilets, milling, laundry room, garage disposal, pump and partial repiping is holding up well. Throughout this project Ashton went above and…
The workers at Totally Hooked Plumbing have really taken service to the next level. From their customer service representatives handling you with respect and patience, all the way to the technicians That arrive at your door. They show up prepared, knowledgeable, and ready to find the best solution to your problem.…
Anthony was super at helping us with our plumbing problems this week. He was pleasant and not pushy about services we needed and we always felt he was working with our best interest in mind. There was some confusion with the initial work order but he straightened everything out and made sure we'll be calling Totally…
Great experience and excellent work!
Drake was very professional and did excellent work.
Totally Hooked does it all. Just built a home they provided a full plumbing service even my septic system. Just purchased home and totally hooked gave me with the ultimate peace of mind. Jarrett was our technician he was amazing start to finish. Hard guy to forget considering we have the same name
Totally hooked wasn't the first plumbing company I called, but none of the other companies were as affordable as Totally Hooked. Lantz and Kris were very knowledgeable and completed the work quickly and answered any questions I had.
I Was charged $1125 for a shower valve replacement only that was leaking by the plumber. And I fixed the drywall myself and .. I should have called around and or read reviews. This company is not honest IMO. They are Totally Crooked. Update: I called to get and itemized bill invoice on saturday 4/4/ 26 and Alex…
Jarrett was amazing!! On time, courteous and completed the job very professionally! It’s so hard to find people you can trust these days. I’m 75 years old and he treated me with respect and value. I’m sure he’ll go far in your company!!!
Professional Technicians; they cleaned up after themselves. Shawn was the best. I would recommend you to my family and friends. Great work. This is my third 3rd time using your company.
Working with the company was an all-around excellent experience. Communication was top-notch leading into the appointment, and upon arrival, technician Justin G. was equally skilled at segmenting the issue into potential causes and then addressing them. He was also beyond respectful of the property, striving to…
Responded very quickly to my request for service very friendly, knowledgeable, and efficient. Gave us an original free estimate that was reasonable, and then when they found more problems and had to do more work, they still only charge us the original estimate! Would definitely recommend this company very…
Had an amazing experience with totally hooked. Called for an Emergency Sink Leak and who was there for me before Christmas? Totally Hooked. Collin came out and was very clean and informative. Definitely will be using this company from now on. Thank You Collin G.
Had service done and my resident. Had a cartridge needed replace with severe calcium buildup. Jarrett the service tech did a great job replacing it. He provided additional service quotes that would help with hard city water filteration systems. He was professional and informative. I would recommend this company for plumbing repair and services.
These people were readily available, showed up on time, and did an excellent job installing my whole house water filter. They also worked tirelessly to locate and repair a leak in our plumbing. I would highly recommend this company should you need quick & expert service.
The tech justin, was very polite knowledgeable and very professional. Immediately assessed the problem and had it solved and fixed within minutes. I highly recommend this company for any plumbing needs. My second time using them and both times exceptional service.
Now that's what I call service! This company was the best fit for us with our 70 yo cast iron pipes. Sean, Lamar, Alante, and Jordan were the best and eased my stress over our situation. Colin met with us initially and spent 2.5 hours answering every single question I had. This was an extremely stressful…
I came back from out of town with a leak under my kitchen sink. Totally Hooked was able to squeeze me in same day! Jordan was very personable and professional. He quickly diagnosed the problem and fixed it. I will be calling Totally Hooked for all my plumbing needs moving forward!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 65 | $227–$542 |
| Toilet repair | 48 | $216–$585 |
| Plumbing pipe repair | 40 | $353–$1.2k |
| Sewer cleaning | 34 | $317–$593 |
| Plumbing leak detection | 24 | $124–$633 |
| Plumbing leak repair | 19 | $271–$980 |
| Outdoor plumbing system repair | 17 | $340–$1.5k |
| Water heater installation | 16 | $1.2k–$2.4k |

