How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%86+20.8Value 14%96+13.6Replies to reviews 7%28+2Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORETotally Hooked Plumbing & Drains
Jacksonville, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #95Position by Experts Score among all companies we track in this category. of 130 plumbers · 4.9★ from 1,142 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Reviews for your job
Customers hired Totally Hooked Plumbing & Drains for 8 kinds of job.
Totally Hooked Plumbing & Drains for plumbing pipe repair
Clear ✕All 40 Google reviews tagged “Plumbing pipe repair” · showing 20
I wanted to wait to do this review to thoroughly test out everything that was done at out house. Over $13k worth of work was done so it was a big project. The water heater, new toilets, milling, laundry room, garage disposal, pump and partial repiping is holding up well. Throughout this project Ashton went above and…
Jea replace a water meter add my town home and broke a PVC pipe while doing it. They left it just like that, didn't say anything. I came home late from work, didn't notice saw the next day pouring water into the street. JEA basically said not our problem, so I called totally hooked. When I made the appointment the…
Ashton was very knowledgeable and professional
Goose and Hawk did a excellent job. If you use anyone else you’re wasting your money. These guys showed me what they were doing and how I should maintain it going forward. I won’t put another company on blast here who overcharged me to clean out the house drain and not the actual tanks. This team never opened it…
You installed a complete re-pipe. You guys are the best!!! Excellent service and work. Everybody that I worked with was top notch!! I will use you on my next project.
Anthony was amazing.. very exact and thorough.. I am a self proclaimed diy'er and I would hire him again ..
The workers at Totally Hooked Plumbing have really taken service to the next level. From their customer service representatives handling you with respect and patience, all the way to the technicians That arrive at your door. They show up prepared, knowledgeable, and ready to find the best solution to your problem.…
I had a great experience with Totally Hooked Plumbing. Ashton and Devon were absolutely fantastic, they were hardworking, professional, and very pleasant to have around. They worked tirelessly and stayed focused until the job was completely finished. It’s clear they take pride in their work and truly care about…
This company is great! They took me in the same day scheduled me for 4pm but the plumber arrived at 12pm instead for my leaky kitchen sink. He was very professional and kind. He did a great job and finished in a timely manner.
John and Jason were top notch! Very helpful, informative and we can’t be more appreciative based on the circumstances of the situation. We highly recommend 💯
As a novice homeowner, I was initially uncertain how to address an unfamiliar issue that arose in my backyard. Upon contacting this company, a technician named Colin was dispatched. He conducted himself with exceptional professionalism, demonstrating a comprehensive understanding of the situation. Not only did he…
Drake was very professional and did excellent work.
Totally Hooked does it all. Just built a home they provided a full plumbing service even my septic system. Just purchased home and totally hooked gave me with the ultimate peace of mind. Jarrett was our technician he was amazing start to finish. Hard guy to forget considering we have the same name
Collin was fantastic! Really friendly and got our broken pipes fixed up and running again in about a hour.
I was told what i needed and what they would do. When Drake arrived i showed him where the problem was and he got his tools and went to work. cast iron pipe is a pain, but Drake handled the job. even though it took a little longer than expected, everything is back to working the way it is supposed to. Drake did a…
Walter did an amazing job! His customer service was outstanding! If I ever need plumbing repairs again, I will definitely be calling to tall hooked!
What a job Install crew came out and made sure they walked me through the process of what was being done and didn’t leave until the solution was done Sales guys came out and made sure I knew the solution not a temporary fix These guys are legit and I will make sure to tell my people where to go for any plumbing…
Totally hooked wasn't the first plumbing company I called, but none of the other companies were as affordable as Totally Hooked. Lantz and Kris were very knowledgeable and completed the work quickly and answered any questions I had.
Thumbs down, never received a permit as requested in order for an inspection to be performed. And was informed I will not receive a permit. To make a long story short, I paid for the permit and received a scheduled inspection “GO FIGURE”.The work was incomplete, failed 3 times by the city also debris was left under…
I just had Dewey do an inspection and replace my lines. This company in general was polite and concise. He handled my issue in less than a day.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 65 | $227–$542 |
| Toilet repair | 48 | $216–$585 |
| Plumbing pipe repair | 40 | $353–$1.2k |
| Sewer cleaning | 34 | $317–$593 |
| Plumbing leak detection | 24 | $124–$633 |
| Plumbing leak repair | 19 | $271–$980 |
| Outdoor plumbing system repair | 17 | $340–$1.5k |
| Water heater installation | 16 | $1.2k–$2.4k |
