How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%86+20.8Value 14%96+13.6Replies to reviews 7%28+2Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORETotally Hooked Plumbing & Drains
Jacksonville, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #95Position by Experts Score among all companies we track in this category. of 130 plumbers · 4.9★ from 1,142 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Reviews for your job
Customers hired Totally Hooked Plumbing & Drains for 8 kinds of job.
Totally Hooked Plumbing & Drains for sewer cleaning
Clear ✕All 34 Google reviews tagged “Sewer cleaning”
So grateful that Goose and Totally Hooked came out on a weekend to help us out!! I don’t know where’d we’d be without being able to shower/flush and know what’s going on with our system. He explained everything at each step along the way and kept a great attitude and smile on his face the whole time he was here in…
Goose was amazing and answered all questions we had. Highly recommend
I wanted to wait to do this review to thoroughly test out everything that was done at out house. Over $13k worth of work was done so it was a big project. The water heater, new toilets, milling, laundry room, garage disposal, pump and partial repiping is holding up well. Throughout this project Ashton went above and…
Goose and Hawk were awesome. We were full as shit before they got here! The path is cleared and I’m ready for an extra long hot shower!
This company was very professional, courteous and answered all my questions. They came out to me as an urgent request and got the job done quickly . I would definitely be comfortable using them again when needed. The office staff is also awesome and very friendly.
Had issues with my septic system. Totally Hooked was there for us. Pumped out our septic and made sure the system was flowing. Hawk was awesome and very professional. He explained what needed to be done to help prevent issues in the future. Will definitely recommend and recommend Hawk as well.
Excellence from beginning to end. Jarrett, John, Chris and his helper deserve recognition. Jarrett did a great job diagnosing issues and working with me to lower my cost. I decided to buy my own fixtures and he walked me through the options for each fixture. Patient, professional and courteous. The install team…
Hawk And goose are great hard-working. They had a third person come out to help him with the lid Walter equally friendly great service. I would use totally hooked again I guess you can say I’m totally hooked on totally hooked
Great service and work. Would recommend them for all services. Goose, Hawk, and Jarrett were great and helped get things working again for me and were very informative with the proces and costs.
The workers at Totally Hooked Plumbing have really taken service to the next level. From their customer service representatives handling you with respect and patience, all the way to the technicians That arrive at your door. They show up prepared, knowledgeable, and ready to find the best solution to your problem.…
Shout out Goose & Hulk for always taking care of our business. Highly recommend to anyone who needs a plumber!
Talk and goose were the best. Talked me through it very personally.
Between Goose and Jarred , we had the most exceptional service starting with the ladies in the office they were so very nice and professional we will definitely refer our friends and family to your company…. Thank you so much. Cindy Bennett
I called this morning for a sewer line stoppage upstairs at my rental property , called and explained it was urgent for it was leaking downstairs , Jeremy showed up earlier then expected cleared the drain and explained the situation to my tenants , they only charged me what they quoted on the phone (very reasonable…
Hawk Goose wonderful service, very prompt, and informative on the septic system…highly recommended
Priced well and Goose and Hawk were very friendly and professional.
New Post Hawk came out and cleaned out my sewer tank to get it ready for a replacement pump to be installed. Out standing and efficient service. Thank you Hawk. The team that came out to replace my shown pan and repair a broken drain pipe were very professional and courteous. Outstanding job, thank you Shawn!
Totally Hooked does it all. Just built a home they provided a full plumbing service even my septic system. Just purchased home and totally hooked gave me with the ultimate peace of mind. Jarrett was our technician he was amazing start to finish. Hard guy to forget considering we have the same name
Today Goose and hawk came out to pump my tank. They were super friendly! Everything was explained throughly and all my questions were answered. I will definitely be coming back for all my septic needs!
Goose and Hawk they came on time ,they pump our septic tank clean,very fast and nice work done with us ,answer all our questions and explained how the water drainage system works for further work ..recommended. I appreciate the service!! Thanks 😊
Goose and Hawk were very professional and efficient.
I just had Dewey do an inspection and replace my lines. This company in general was polite and concise. He handled my issue in less than a day.
Wow! Just wow! Going the extra mile- Goose and Hawk! They’ve been here a couple times for our failing septic tank. Couldn’t be more pleased. Competent, friendly, and encouraging. I’m feeling optimistic, even though I need an entirely new drain field. Thanks guys!
Hawk and Goode were great. They did a great job and were quick and cleaned everything up.
Good crew, got the job done.
Mike was here today to clean and mill the drain lines. Extremely professional. Kept me updated throughout the process. Explained everything he did at the end of the day. Highly recommend Totally Hooked.
Wonderful service and amazing price. Short version: My plumber, his first name is Drake, was polite and professional, fixed my issue, and presented a bill so low that I actually feel guilty. As a result, Totally Hooked will be the first, and probably only company I call from now on for any plumbing issue. Longer…
Colin G was amazing!! Very professional and took his time to explain all options to me. He also fixed an issue another plumbing company couldn’t fix.
Drake did a fantastic job. Was clear about every aspect of the fix and future measures to ensure longevity. Stand up attitude and great customer service give that guy a raise. Also extremely affordable service. 11/10 would recommend
Great experience, late night main line clog. Technician Collin, cleared it skillfully and efficiently! Will definitely use this company in the future.
Collin came and took care of our problem. He was honest and upfront about all the services and pricing. Definitely recommend them if you need good and fair plumbing done.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 65 | $227–$542 |
| Toilet repair | 48 | $216–$585 |
| Plumbing pipe repair | 40 | $353–$1.2k |
| Sewer cleaning | 34 | $317–$593 |
| Plumbing leak detection | 24 | $124–$633 |
| Plumbing leak repair | 19 | $271–$980 |
| Outdoor plumbing system repair | 17 | $340–$1.5k |
| Water heater installation | 16 | $1.2k–$2.4k |
