Analyzing 7,256,1447.3M ReviewsFor 20,56820.6K Experts

Experts Reviews · Company report
Totally Hooked Plumbing & Drains logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%86+20.8Value 14%96+13.6Replies to reviews 7%28+2Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Totally Hooked Plumbing & Drains

Jacksonville, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #95Position by Experts Score among all companies we track in this category. of 130 plumbers · 4.9★ from 1,142 Google reviews

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Report card

Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Totally Hooked Plumbing & Drains is better than 91% of plumbers.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Totally Hooked Plumbing & Drains is better than 86% of plumbers.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Totally Hooked Plumbing & Drains is better than —% of plumbers.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Totally Hooked Plumbing & Drains is better than 96% of plumbers.A
96
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Totally Hooked Plumbing & Drains is better than 100% of plumbers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Totally Hooked Plumbing & Drains is better than 28% of plumbers.D
28

Reviews for your job

Customers hired Totally Hooked Plumbing & Drains for 8 kinds of job.

Totally Hooked Plumbing & Drains for sewer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$454–$2.4k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Sewer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#35 / 81
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “Sewer repair”

David6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

This company is amazing. They arrived quickly when given short notice and were able to start on the job immediately. I hope to never need a plumber, but if I do, they will be the only people I will ever call. Great pricing to. A special thanks to their techs Jon and Brendan

Paid $1,000–1,200Great priceDrain cleaningSewer repair
Ronnie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great service and work. Would recommend them for all services. Goose, Hawk, and Jarrett were great and helped get things working again for me and were very informative with the proces and costs.

Paid $400–600Great priceSewer cleaningSewer repair
CecilyLocal Guide · 156 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Ashton was very helpful, professional, and got the work done very well. He was so polite, and easy to talk to. He was so eager to get the job done well and I appreciate that!

Great priceSewer repair
KarenLocal Guide · 48 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Justin was very professional & kept us informed of everything going on.

Paid $2,000+Reasonable priceSewer repair
Cudjoe1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The workers at Totally Hooked Plumbing have really taken service to the next level. From their customer service representatives handling you with respect and patience, all the way to the technicians That arrive at your door. They show up prepared, knowledgeable, and ready to find the best solution to your problem.…

Water heater installationPlumbing leak detectionPlumbing pipe repair
Mary2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

My experience was overall great. Hawk did a great job. He was very kind and explained to my grandmother everything he was doing to help her with her situation. He has a way with people. He knew exactly what he needed to do and recommended a few other things to us. Thank you for great service!

Paid $200–400Great priceSewer repair
S10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Shout out Goose & Hulk for always taking care of our business. Highly recommend to anyone who needs a plumber!

Toilet repairWater heater installationSewer cleaning
Themortician1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Jarrett was very helpful, came out quickly after being called. He was very respectful and professional and made sure I knew what was going on before he left. Got the info turned in and a crew got out quickly to begin repairs.

Paid $200–400Great priceToilet repairSewer repair
Stacey8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

We had an issue on a Sunday, and Hooked Up answered the call right away. Jaret let us know when he was heading our way, was polite and kind, and worked quickly to determine a resolution. John came after to use the jet blaster, and was again fast and courteous, explaining everything as he went getting the line…

Sewer repair
JARRETT4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Totally Hooked does it all. Just built a home they provided a full plumbing service even my septic system. Just purchased home and totally hooked gave me with the ultimate peace of mind. Jarrett was our technician he was amazing start to finish. Hard guy to forget considering we have the same name

Paid $1,000+Great priceToilet repairWater heater installationGarbage disposal installation
James7 months ago★★★★★

Rating only, no written review.

Great priceSewer repair

Price

$4660% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 40%Reasonable 52%Overpriced 4%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning65$227–$542
Toilet repair48$216–$585
Plumbing pipe repair40$353–$1.2k
Sewer cleaning34$317–$593
Plumbing leak detection24$124–$633
Plumbing leak repair19$271–$980
Outdoor plumbing system repair17$340–$1.5k
Water heater installation16$1.2k–$2.4k

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