How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%86+20.8Value 14%96+13.6Replies to reviews 7%28+2Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORETotally Hooked Plumbing & Drains
Jacksonville, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #95Position by Experts Score among all companies we track in this category. of 130 plumbers · 4.9★ from 1,142 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Reviews for your job
Customers hired Totally Hooked Plumbing & Drains for 8 kinds of job.
Totally Hooked Plumbing & Drains for toilet repair
Clear ✕All 48 Google reviews tagged “Toilet repair” · showing 20
Totally Hooked...has me hooked just like the name! Ashton came out and he was very friendly, professional, and knowledgeable. He gave me complete comfort that he could fix the issue with my toliet and he did just that!!! Thanks Ashton for your awesome service!!
This is an exceptional company! I will use them again. Collin, John, and Mike were super professional and they got my plumbing back running in no time. They not only provide service they provide true concern. As a woman seeking plumbing services, you always have that fear of someone trying to overcharge you. These…
Jarrett was very pleasant and thoroughly explained the issue and fixed it promptly. Was even courteous about using shoe covers on my house. Will definitely use them in the future.
Collin was professional and very knowledgeable. I was given a few options for the level of service. They also gave military discount.
Great service, professional service techs. I recommend them to all!!! Taylor and Derrek will be requested for sure
Prompt and courteous service. Would recommend!
Ashton was a fantastic employee
Ashton was very helpful and answered all of our questions with no hesitation!
Prompt, Came out and fixed the issue quickly, friendly and profess
This guy Ashton is amazing super professional and quick with his work would recommend him every time
Ashton was an amazing person. Great communication skills
Ashton was fantastic, prompt fast and friendly professional service I recommend
Justin Passmore came to fix my toilet that we couldn’t get unblocked. He was fast and professional. If you need work done ask for Justin. I’d recommend anyone for this company and for Justin.
This is my second time using Totally Hooked for my plumbing repairs & everyone from the gals in the office to the guys in the field, have been friendly, professional and they responded quickly to my request for service. Jarret is awesome and Devon, the technician did a very professional job installing my (2)…
I needed all new pipes an faucets and I called here they gave me a great price and was able to do it fast and there employee Brendan was such a huge help and helped me through the whole process
Excellent service. Drake was very courteous and professional. He did very good work.
Shout out Goose & Hulk for always taking care of our business. Highly recommend to anyone who needs a plumber!
Excellent service. Highly recommend. Jarred and Mike was a wonderful and gave us the best recommendation and pricing
Jarrett was very helpful, came out quickly after being called. He was very respectful and professional and made sure I knew what was going on before he left. Got the info turned in and a crew got out quickly to begin repairs.
Jarret was absolutely amazing. Knew what to do , prompt service and a fair price. Would highly recommend totally hooked. 5 star performance
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 65 | $227–$542 |
| Toilet repair | 48 | $216–$585 |
| Plumbing pipe repair | 40 | $353–$1.2k |
| Sewer cleaning | 34 | $317–$593 |
| Plumbing leak detection | 24 | $124–$633 |
| Plumbing leak repair | 19 | $271–$980 |
| Outdoor plumbing system repair | 17 | $340–$1.5k |
| Water heater installation | 16 | $1.2k–$2.4k |
