Experts Reviews · Company report
Totally Hooked Plumbing & Drains logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%86+20.8Value 14%96+13.6Replies to reviews 7%28+2Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Totally Hooked Plumbing & Drains

Jacksonville, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #95Position by Experts Score among all companies we track in this category. of 130 plumbers · 4.9★ from 1,142 Google reviews

Report card

Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Totally Hooked Plumbing & Drains is better than 91% of plumbers.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Totally Hooked Plumbing & Drains is better than 86% of plumbers.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Totally Hooked Plumbing & Drains is better than —% of plumbers.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Totally Hooked Plumbing & Drains is better than 96% of plumbers.A
96
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Totally Hooked Plumbing & Drains is better than 100% of plumbers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Totally Hooked Plumbing & Drains is better than 28% of plumbers.D
28

Reviews for your job

Customers hired Totally Hooked Plumbing & Drains for 8 kinds of job.

Totally Hooked Plumbing & Drains for toilet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.48
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$216–$585
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#24 / 115
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 48 Google reviews tagged “Toilet repair” · showing 40

Devin7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Totally Hooked...has me hooked just like the name! Ashton came out and he was very friendly, professional, and knowledgeable. He gave me complete comfort that he could fix the issue with my toliet and he did just that!!! Thanks Ashton for your awesome service!!

Great priceToilet repair
AlacieLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

This is an exceptional company! I will use them again. Collin, John, and Mike were super professional and they got my plumbing back running in no time. They not only provide service they provide true concern. As a woman seeking plumbing services, you always have that fear of someone trying to overcharge you. These…

Paid $600–800Reasonable priceToilet repair
Lisa8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Jarrett was very pleasant and thoroughly explained the issue and fixed it promptly. Was even courteous about using shoe covers on my house. Will definitely use them in the future.

Reasonable priceToilet repair
Michelle8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Collin was professional and very knowledgeable. I was given a few options for the level of service. They also gave military discount.

Reasonable priceToilet repair
Doug17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great service, professional service techs. I recommend them to all!!! Taylor and Derrek will be requested for sure

Paid $400–600Reasonable priceToilet repair
Paul7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Prompt and courteous service. Would recommend!

Paid $200–400Reasonable priceToilet repair
anthony3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Ashton was a fantastic employee

Toilet repair
Kayona5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Ashton was very helpful and answered all of our questions with no hesitation!

Paid $1–200Great priceToilet repair
Ruth5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Prompt, Came out and fixed the issue quickly, friendly and profess

Toilet repair
Jason5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

This guy Ashton is amazing super professional and quick with his work would recommend him every time

Paid $800–1,000Great priceToilet repair
Samantha2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Ashton was an amazing person. Great communication skills

Paid $1–200Not sureToilet repairWater heater installationPlumbing leak detection
Ilse9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Ashton was fantastic, prompt fast and friendly professional service I recommend

Toilet repair
Dylan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Justin Passmore came to fix my toilet that we couldn’t get unblocked. He was fast and professional. If you need work done ask for Justin. I’d recommend anyone for this company and for Justin.

Paid $1–200Great priceToilet repair
J1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

This is my second time using Totally Hooked for my plumbing repairs & everyone from the gals in the office to the guys in the field, have been friendly, professional and they responded quickly to my request for service. Jarret is awesome and Devon, the technician did a very professional job installing my (2)…

Customer photo from J's reviewCustomer photo from J's review
Paid $2,000+Reasonable priceToilet repair
Ryan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I needed all new pipes an faucets and I called here they gave me a great price and was able to do it fast and there employee Brendan was such a huge help and helped me through the whole process

Toilet repair
West9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Excellent service. Drake was very courteous and professional. He did very good work.

Paid $400–600Great priceToilet repair
S10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Shout out Goose & Hulk for always taking care of our business. Highly recommend to anyone who needs a plumber!

Toilet repairWater heater installationSewer cleaning
Claude9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Excellent service. Highly recommend. Jarred and Mike was a wonderful and gave us the best recommendation and pricing

Reasonable priceToilet repair
Themortician1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Jarrett was very helpful, came out quickly after being called. He was very respectful and professional and made sure I knew what was going on before he left. Got the info turned in and a crew got out quickly to begin repairs.

Paid $200–400Great priceToilet repairSewer repair
Maurice2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Jarret was absolutely amazing. Knew what to do , prompt service and a fair price. Would highly recommend totally hooked. 5 star performance

Paid $400–500Great priceToilet repair
t4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Jarrett was quick and on point with his diagnostic. I am very satisfied with my service today

Great priceToilet repair
JARRETT4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Totally Hooked does it all. Just built a home they provided a full plumbing service even my septic system. Just purchased home and totally hooked gave me with the ultimate peace of mind. Jarrett was our technician he was amazing start to finish. Hard guy to forget considering we have the same name

Paid $1,000+Great priceToilet repairWater heater installationGarbage disposal installation
Caili8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Drake came out to help snake our clean out. He was kind, patient, and went above and beyond to help us. We won’t go through another plumber, they have our business.

Paid $1–100Great priceToilet repairOutdoor plumbing system repair
Amanda7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Drake showed up when we’re in a pinch! He cleared the pipes and got us back on track. Will definitely reach out again when we need help

Paid $200–300Reasonable priceToilet repair
Maggie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Walter did an amazing job! His customer service was outstanding! If I ever need plumbing repairs again, I will definitely be calling to tall hooked!

Great priceToilet repairPlumbing pipe repairFaucet repair
Shawn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

What a job Install crew came out and made sure they walked me through the process of what was being done and didn’t leave until the solution was done Sales guys came out and made sure I knew the solution not a temporary fix These guys are legit and I will make sure to tell my people where to go for any plumbing…

Toilet repairWater heater installationGarbage disposal installation
Linda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Jarrett was amazing!! On time, courteous and completed the job very professionally! It’s so hard to find people you can trust these days. I’m 75 years old and he treated me with respect and value. I’m sure he’ll go far in your company!!!

Paid $400–500Reasonable priceToilet repairPlumbing leak detectionPlumbing pipe repair
Samoht513 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

This company is great. Craig and J came in and fixed my sink and explained the toilet issue. Solid guys.

Paid $1–100Great priceToilet repair
Joshua2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Justin gave great customer service and did an awesome job fixing my plumbing issue!

Toilet repair
Lewis4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Cody was punctual, respectful, and professional from start to finish. Not only did a phenomenal job, but taught me how to prevent future drainage issues. Definitely ask for him when you call!

Great priceToilet repairDrain cleaning
eaLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Dre from"Totally Hooked Plumbing" came out to my 🏠 home to unclog my toilet 🪠. What a wonderful, polite young man. I recommend "Totally Hooked Plumbing". "Try them you'll like them "😁

Paid $1–100Great priceToilet repair
Debby5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Drake with Totally Hooked Plumbing came highly recommended by my daughter and she was right. He arrived at my house right on time and quickly found the issue with my toilet. He also installed my new bidet and took the time to explain how to use it. It was a pleasure to meet him and I was thoroughly impressed with…

Paid $100–200Reasonable priceToilet repair
Wendy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

We had a plumbing emergency during the holiday weekend and were having a hard time getting in touch with our property management company. We called Totally Hooked Plumbing and spoke with Jayden. She offered to help by calling our property management company service department and when she couldn’t get in touch…

Paid $200–300Reasonable priceToilet repair
Steve4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Very professional, polite and punctual.

Paid $700–800Reasonable priceToilet repairDrain cleaning
CJLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Thank you Totally Hooked Plumbing for assisting us with our plumbing needs in the bathroom. Justin did a phenomenal job explaining what was happening, the work needing to be done, and completing the work!!🤗

Paid $900–1,000Reasonable priceToilet repairPlumbing pipe repair
Jeanne5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Aubrey and her team was efficient and professional. I'm signing up for her membership as I see a lot of work together in the future.

Paid $900–1,000Reasonable priceToilet repair
Steadfast11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Colin was amazing and helpful. I called at 1:46 pm and they had me on the schedule for 2 pm - 6 pm, same day. He explained the situation in a manner that I could understand and offered two solutions for the problem. I really appreciate the one-time $69 flush. He explained the cost of her head to come back out but…

Paid $1–100Great priceToilet repair
AprilLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Collin was fabulous. He asked questions to make sure he knew what the issues were. Then he checked things out. He explained what he was going to do and made sure it was okay with me. He got the job done quickly. We have other issues we still need to address and he is putting together some plans to get those fixed. I…

Paid $800–900Reasonable priceToilet repairDrain cleaningToilet installation
Brandon6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Installed a clean out outside to make it easy to snake the house - easy access instead of pulling the toilet. Did a great job and would highly recommend working with Ryan McLeod!

Great priceToilet repair
Travis2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Ryan M. Did a great job working on Toilet!!!

Paid $100–200Reasonable priceToilet repair

Show more toilet repair reviews (8 more) →

Price

$4660% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 40%Reasonable 52%Overpriced 4%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning65$227–$542
Toilet repair48$216–$585
Plumbing pipe repair40$353–$1.2k
Sewer cleaning34$317–$593
Plumbing leak detection24$124–$633
Plumbing leak repair19$271–$980
Outdoor plumbing system repair17$340–$1.5k
Water heater installation16$1.2k–$2.4k

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