How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%86+20.8Value 14%96+13.6Replies to reviews 7%28+2Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORETotally Hooked Plumbing & Drains
Jacksonville, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #95Position by Experts Score among all companies we track in this category. of 130 plumbers · 4.9★ from 1,142 Google reviews
Report card
Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Reviews for your job
Customers hired Totally Hooked Plumbing & Drains for 8 kinds of job.
Totally Hooked Plumbing & Drains for toilet repair
Clear ✕All 48 Google reviews tagged “Toilet repair”
Totally Hooked...has me hooked just like the name! Ashton came out and he was very friendly, professional, and knowledgeable. He gave me complete comfort that he could fix the issue with my toliet and he did just that!!! Thanks Ashton for your awesome service!!
This is an exceptional company! I will use them again. Collin, John, and Mike were super professional and they got my plumbing back running in no time. They not only provide service they provide true concern. As a woman seeking plumbing services, you always have that fear of someone trying to overcharge you. These…
Jarrett was very pleasant and thoroughly explained the issue and fixed it promptly. Was even courteous about using shoe covers on my house. Will definitely use them in the future.
Collin was professional and very knowledgeable. I was given a few options for the level of service. They also gave military discount.
Great service, professional service techs. I recommend them to all!!! Taylor and Derrek will be requested for sure
Prompt and courteous service. Would recommend!
Ashton was a fantastic employee
Ashton was very helpful and answered all of our questions with no hesitation!
Prompt, Came out and fixed the issue quickly, friendly and profess
This guy Ashton is amazing super professional and quick with his work would recommend him every time
Ashton was an amazing person. Great communication skills
Ashton was fantastic, prompt fast and friendly professional service I recommend
Justin Passmore came to fix my toilet that we couldn’t get unblocked. He was fast and professional. If you need work done ask for Justin. I’d recommend anyone for this company and for Justin.
This is my second time using Totally Hooked for my plumbing repairs & everyone from the gals in the office to the guys in the field, have been friendly, professional and they responded quickly to my request for service. Jarret is awesome and Devon, the technician did a very professional job installing my (2)…
I needed all new pipes an faucets and I called here they gave me a great price and was able to do it fast and there employee Brendan was such a huge help and helped me through the whole process
Excellent service. Drake was very courteous and professional. He did very good work.
Shout out Goose & Hulk for always taking care of our business. Highly recommend to anyone who needs a plumber!
Excellent service. Highly recommend. Jarred and Mike was a wonderful and gave us the best recommendation and pricing
Jarrett was very helpful, came out quickly after being called. He was very respectful and professional and made sure I knew what was going on before he left. Got the info turned in and a crew got out quickly to begin repairs.
Jarret was absolutely amazing. Knew what to do , prompt service and a fair price. Would highly recommend totally hooked. 5 star performance
Jarrett was quick and on point with his diagnostic. I am very satisfied with my service today
Totally Hooked does it all. Just built a home they provided a full plumbing service even my septic system. Just purchased home and totally hooked gave me with the ultimate peace of mind. Jarrett was our technician he was amazing start to finish. Hard guy to forget considering we have the same name
Drake came out to help snake our clean out. He was kind, patient, and went above and beyond to help us. We won’t go through another plumber, they have our business.
Drake showed up when we’re in a pinch! He cleared the pipes and got us back on track. Will definitely reach out again when we need help
Walter did an amazing job! His customer service was outstanding! If I ever need plumbing repairs again, I will definitely be calling to tall hooked!
What a job Install crew came out and made sure they walked me through the process of what was being done and didn’t leave until the solution was done Sales guys came out and made sure I knew the solution not a temporary fix These guys are legit and I will make sure to tell my people where to go for any plumbing…
Jarrett was amazing!! On time, courteous and completed the job very professionally! It’s so hard to find people you can trust these days. I’m 75 years old and he treated me with respect and value. I’m sure he’ll go far in your company!!!
This company is great. Craig and J came in and fixed my sink and explained the toilet issue. Solid guys.
Justin gave great customer service and did an awesome job fixing my plumbing issue!
Cody was punctual, respectful, and professional from start to finish. Not only did a phenomenal job, but taught me how to prevent future drainage issues. Definitely ask for him when you call!
Dre from"Totally Hooked Plumbing" came out to my 🏠 home to unclog my toilet 🪠. What a wonderful, polite young man. I recommend "Totally Hooked Plumbing". "Try them you'll like them "😁
Drake with Totally Hooked Plumbing came highly recommended by my daughter and she was right. He arrived at my house right on time and quickly found the issue with my toilet. He also installed my new bidet and took the time to explain how to use it. It was a pleasure to meet him and I was thoroughly impressed with…
We had a plumbing emergency during the holiday weekend and were having a hard time getting in touch with our property management company. We called Totally Hooked Plumbing and spoke with Jayden. She offered to help by calling our property management company service department and when she couldn’t get in touch…
Very professional, polite and punctual.
Thank you Totally Hooked Plumbing for assisting us with our plumbing needs in the bathroom. Justin did a phenomenal job explaining what was happening, the work needing to be done, and completing the work!!🤗
Aubrey and her team was efficient and professional. I'm signing up for her membership as I see a lot of work together in the future.
Colin was amazing and helpful. I called at 1:46 pm and they had me on the schedule for 2 pm - 6 pm, same day. He explained the situation in a manner that I could understand and offered two solutions for the problem. I really appreciate the one-time $69 flush. He explained the cost of her head to come back out but…
Collin was fabulous. He asked questions to make sure he knew what the issues were. Then he checked things out. He explained what he was going to do and made sure it was okay with me. He got the job done quickly. We have other issues we still need to address and he is putting together some plans to get those fixed. I…
Installed a clean out outside to make it easy to snake the house - easy access instead of pulling the toilet. Did a great job and would highly recommend working with Ryan McLeod!
Ryan M. Did a great job working on Toilet!!!
Scott was knowledgable kid and courteous .I would be happy to have him again
Joseph did a great job helping with our toilet . Very quick service and affordable pricing .
Bryce provided excellent service with my issue. Iwould recommend this co. to others.
Collin gave great service and was extremely pleasant to work with. I would recommend him to friends and family.
Devon G was super helpful. Explained everything in great detail. Amazing work
I had an issue I was afraid was going to be a MAJOR problem. But Devon G. was able to fix it in under 30min, and all for an affordable price. I will never go anywhere other than Totally Hooked Plumbing ever again.
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 65 | $227–$542 |
| Toilet repair | 48 | $216–$585 |
| Plumbing pipe repair | 40 | $353–$1.2k |
| Sewer cleaning | 34 | $317–$593 |
| Plumbing leak detection | 24 | $124–$633 |
| Plumbing leak repair | 19 | $271–$980 |
| Outdoor plumbing system repair | 17 | $340–$1.5k |
| Water heater installation | 16 | $1.2k–$2.4k |

